I use ClickUp daily in my workflows. It helps me keep track of my content flows, tasks across my department, plan quarterly tasks, and communicate with complex tasks across my team.
Pros
Task Organization
Customization
View Management
Cons
Some of the UI can be complicated at first
fist you are repeating tasks, sometimes there are massive delays
when several people are collaborating at once, the view cannot manage the load and when it syncs across some work gets deleted
Likelihood to Recommend
If I want to plan out a complicated task, organize several tasks, or even associate sub-tasks and actions, this system can do it well.
It isn't the best for using the gnatt chart and most of the templates aren't out-of the-box as they could be (still require a lot of customization)
VU
Verified User
Employee in Marketing (Education Management company, 11-50 employees)
I used ClickUp with a client I was working with. They used the platform to assign tasks and keep all projects in order in one place. I’m used to Asana, so it took some time getting used to. ClickUp is a good project management tool and allows users to create tasks and put notes and files in. A little intense to get used to.
Pros
Project management
Adding tasks
Multiple users
Cons
Doesn’t seem as user friendly as other platforms, like Asana
Takes time to figure out where everything is
Hard to search when multiple tasks and projects in place
Likelihood to Recommend
I think for agencies with multiple people working in various locations, ClickUp works well and is a good platform to keep everyone on the same page even if not in the same place.
In our organization we use ClickUp for collaboration of multiple teams on a common goal. It is a beautiful platform which provides almost everything which is required for Task management or Product management. We use it mostly for its Remote working OS which allows us to sit together and brainstorm and then it manages all the tasks, docs and goals very conveniently.
Pros
Project Management
Task Management
Providing a common space for collaboration of multiple teams
Docs management
Provides best in class Remote working OS
Cons
ClickUp can have a history saved for a longer period of time
Speed can get better some times we see some glitches
ClickUp can come up with some sales tracking tools as well
Likelihood to Recommend
We had a project to be done and since many employees in the organization work remotely so we needed a platform which can give us a common platform for collaboration and brainstorming and then manage the tasks assigned, manage the goals and manage the project which ClickUp did beautifully and helped us complete the task.
We use it to track the projects we are working on within our team. We can use the public forms for other teams to submit work requests to us and we publish public lists of our projects so that other teams can see where their requests are. It's a complete communication hub, letting us discuss projects and tasks in a way that's visible to everyone without getting siloed.
Pros
It's a beautiful user experience with clear buttons and in-app help and prompts
It provides great ways communicate with people outside of ClickUp
It allows clear organization of information
Cons
Deeper integration with other tools, e.g., Salesforce
A less cluttered option for the interface. All the options can be overwhelming, especially for new users
More display options on the free plan
Likelihood to Recommend
It's a great team project management tool but is also great for personal project management. Use it to collect information from others via public forms and then organization that information to prioritize and work on.
VU
Verified User
Director in Customer Service (Education Management company, 201-500 employees)
We use ClickUp as our cross-functional project management tool. The reason we chose ClickUp was because the breadth and depth of its capabilities were unlike any other platform we had reviewed. The UX/UI are very intuitive and have made the onboarding process smooth and with minimal friction. Most other platforms we reviewed had more bells and whistles that were really not useful for what I imagine most businesses use on a daily basis.
Pros
Starting projects is easy to do
Creating tasks and assigning roles is completely intuitive for how it should be done
Tracking projects in real-time is easy to do on the fly
The team has all of the permissions access we need to be as streamlined and efficient as possible
Working with an all remote work team, ClickUp makes the organization and centralization of work painless
Cons
ClickUp works very smoothly for most of our team one thing that would help would be having the ability to provide additional training to help some of my non-technical team members
I am a fan of video walkthroughs and would like to see more of those available
Working with ClickUp has been good. I'd love to have access to a broader community for sharing insights and inquiries that come up sometimes
ClickUp has good plans and pricing. I am always a proponent of getting a little more than what some of the plans offer in the way of adding team members or project volumes
Likelihood to Recommend
I am pretty comfortable in giving ClickUp a "10" rating. Throughout my career, I have worked with dozens - and dozens of project management platforms. All of them claim to be the best at making projects easy to set up, manage, maintain and work successfully. From all of the top names you'd recognize, I was most often not impressed with their user interface, intuitive nature of project creation and management and felt that most have too much junk that we don't need to efficiently and effectively manage our work. ClickUp is the "Goldilocks" of project management software. For us, everything ClickUp provides is "just right"!
We use ClickUp as a way to track work as well as to communicate about projects across teams. We have 4 large teams and a large variety of digital projects.
Pros
Track my work
Manage my team
Communicate with higher ups
Cons
It isn’t always intuitive
Likelihood to Recommend
It does well once you learn how to use it. Not completely intuitive, however. There is a learning curve.
VU
Verified User
Manager in Research & Development (E-Learning company, 11-50 employees)
We mostly use it for our task management (sprint planning, stand-ups, backlogs, etc). We also have an integration with our app that allows users to submit issues (bug reports) and the issues they submit automatically get sent to a list in ClickUp where they are triaged by our QA team.
Pros
Flexibility
nesting multiple layers of tasks and subtasks
the search works pretty well, sometimes I panic because I can't remember where to find a card, but the search results work pretty well
Cons
Not opinionated enough. The flexibility is intentional, but it means that each team has to design it's own process. It would be nice if it had stronger opinions on something like agile/sprint/scrum.
In our experience, Dashboards don't always sync correctly. In general syncing seems to be an issue and we have to refresh the page and sometimes that doesn't work and we just have to wait and come back.
The sort order on the board view gets changed and resorts the cards sometimes during our standups.
In my opinion, you don't handle templates very well. Like if I want to have a list template or a card template for a process that happens repeatedly, it's awkward and unintuitive.
Likelihood to Recommend
I wouldn't necessarily recommend it for doing agile or scrum. Stuff like sprint velocity and what's in a sprint/not in a sprint, etc doesn't work that great. And it's too easy for people to add stuff to a sprint or take stuff out of a sprint mid-sprint. That should be a bigger deal with checks in place.
VU
Verified User
Executive in Engineering (E-Learning company, 11-50 employees)
We have automated our project intake process for new learning and development projects to feed into ClickUp where they are assigned to the individual that will manage the project and work it to completion. We also use it to manage yearly roadmap projects where individuals from the team will collaborate on a project and use ClickUp as their hub.
Pros
Project management notifications/updates.
Integration with other systems for automation.
Project collaboration with team members.
Prorates charges when adding a user mid billing cycle so everyone is aligned.
Great desktop application for Windows and Mac.
Cons
The mobile app is confusing to use and does not represent a mobile version of the web app.
Some new features are included with the current plan and some you have to pay extra for.
Learning curve can be a bit much for non-digital native users.
Likelihood to Recommend
ClickUp is great for small teams that need to collaborate on projects. It allows for tracking of project status, notes, files, and other details that keep a team and project on track. The cost is lower than competitors, which makes it more approachable for groups that are not practicing good project management.
I needed a rapid replacement for project requests and problem ticket management for my software dev department. We had a prior system die on us all of a sudden and switched to ClickUp. We run a high volume of requests that are worked on by about a dozen staff. ClickUp is used to manage all the requirements and activity and also request intake.
Pros
it has several integrations
it can do custom automations
it has a fairly robust API interface
Cons
ClickUp support is useless and awful
The UI changes often and usually focused on silly or pretty things, but not critical or major functional corrections or enhancements
The data is hit or miss. Tasks report the incorrect status, values in fields randomly are missing from time to time, users sometimes disappear, lists are not in alphabetical order (meanwhile the support and dev contacts at ClickUp maintain that they are - even in the face of screenshots wherein they are not)
Likelihood to Recommend
ClickUp seems like it COULD be good at some things related to task tracking, user assignment tracking, and reporting. But it tries to do everything and control everything and expects that its users will work out of ClickUp to manage all their other logistical management. Meaning, it has integrations to speak out to other apps and tools, but little-to-no integrations into ClickUp from other software.
It has a huge amount of flexibility and options in certain areas that I, at least, find unnecessary, redundant, and/or useless. Other areas of the software could use SO much more functionality, flexibility, and/or automation but does not have it.
We use ClickUp to manage and track our social and digital media content creation pipeline. This allows us to see the status of each content piece (in progress, needs edits, scheduled, etc.) along with who is the lead designer. It also eliminates all the back-and-forth email communication as the comments section for each task can be used to deliberate and delegate tasks/next steps (serving the need for tracking and following up on our content creation cycle).
Pros
Clear to create and understand multiple views like 'kanban', 'calendar', 'list', etc.
Track context for tasks by being able to add sub-tasks, comments and attachments
Assign tasks to users and provide clarity to all team members on project status, timelines, and priorities
Cons
More 'roomier' or intuitive UI - there are lots of features and they can be hard to find at first
Have more onboarding/training videos for folks new to ClickUp since not everyone is a power user
Release ClickUp 3.0 sooner!
Likelihood to Recommend
ClickUp is great for when there are multiple tasks/subtasks for a particular project and all members of the team need to be kept updated. A well-designed folder or list can easily replace the need for communicating via email and Slack/MS Teams. The different views also help identify priorities and create timelines effectively.
