Clicktools Professional, Scientific, and Technical Services Reviews & Insights

MindTouch utilizes ClickTools to track extremely valuable survey data provided as a result of a successful Support case close. Once we have the survey data, we leverage ClickTools to push that data into a custom object in Salesforce. Once that data is in Salesforce, we leverage reporting and rollups to analyze our customer health, Net Promoter Score (NPS), and automate internal notifications around specific KPIs.

Currently ClickTools is used by our Support team, though this will be extended to our Product and Marketing teams in 2016.

Clicktools is well suited because of its ease of use. Users can get a survey set up in minutes, and once you have a custom object in Salesforce to post the data to you're in business. I see Clicktools as key to measuring our customers' health and satisfaction with our product.

I use Clicktools to run my business. I recruit participants for paid use research. I use surveys to help me screen and select candidates. I also have it tied to my Salesforce database to add records.

For user research recruiting, it is great. I chose Clicktools because of the Salesforce automation primarily.

I have used Clicktools for surveys and reporting. It is mainly utilized once someone has called customer service. We can quickly measure their level of satisfaction.

It is well suited for companies who want to measure customer satisfaction. It provides fantastic reporting where you can target weak areas in your support processes. It is a very valuable tool and I have been extremely impressed.