ClickDimensions Professional, Scientific, and Technical Services Reviews & Insights

Score7 out of 10

36 Reviews and Ratings

Community insights

TrustRadius Insights for ClickDimensions are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Platform: Users have found ClickDimensions to be a user-friendly platform that allows for the development of landing pages, email sends, forms, and surveys without the need for HTML knowledge. Many reviewers mentioned that it can be used with or without code knowledge, making it a convenient interface to work in.

Seamless Integration with Outlook and Dynamics CRM: Several users appreciated the seamless integration of ClickDimensions with Outlook and Microsoft Dynamics CRM Versions 2011-Current. They found it easy to pull information from the CRM system as ClickDimensions fully integrates with Dynamics CRM.

Robust Email Editor Options: The email editor options provided by ClickDimensions have been highly praised by users. They find it straightforward to design and send emails, thanks to features like the ability to use HTML and Free Form. Additionally, users appreciate the email statistics and campaign reporting features offered by ClickDimensions.

ClickDimensions Reviews

6 Reviews

Professional, Scientific, and Technical ServicesAccounting1Information Technology & Services4Marketing & Advertising1

ClickDimensions Review

Rating: 2 out of 10

Incentivized

April 12, 2021

Use Cases and Deployment Scope

We used it primarily as an email marketing system. Some programmatic communications for events. Very light automation use. We used the forms and surveys at times, form captures, and web content (pages) for subscription preferences.

Pros

Posting email activity to a customer record in Dynamics
Using marketing lists from Dynamics

Cons

Creating lists based on customer email behaviour was technically possible, but in practise nearly impossible
Managing customer preferences and subscriptions felt extremely convoluted
Interfaces generally not intuitive
Reporting was not in the class of competitors
Deliverability - seems like in onboarding basic things weren't checked off. We really needed a platform expert to implement.

Likelihood to Recommend

In theory, its connection to Dynamics, and the customisations you can make, are a big benefit. In practice, for a company that is not enterprise level and does not have many subject matter experts working on it, the platform was painful, and the staff time/development/consulting overhead too high. The day to day difficulties outweighed the benefits.
For example, emails can essentially only be personalised with information from a Dynamics customer record. So you need to add lots of additional temporary information to your core CRM record, or come up with convoluted solutions for a common email marketing use case.

Verified User

Manager in Marketing (Marketing & Advertising company, 11-50 employees)

Vetted Review

5 years of experience

Basic - But Not Stable

Rating: 1 out of 10

Incentivized

February 12, 2020

Use Cases and Deployment Scope

We used the mass email marketing, event participations and webinar surveys, forms and landing pages, and campaign automation. It is very convenient to have this integrated with Dynamics 365 and we wrote many workflows to further share information between the two. We also used the script on our website to track visits and page views.

Pros

Integration with Dynamics 365.
Email editor options, including HTML and Free Form.

Cons

Support - Tier 1 is inadequately trained, and other tiers are inadequately staffed.
Product maturity - The product is not stable and consistent.

Likelihood to Recommend

If you have basic marketing needs this product may work well for you. However, we do not recommend that you choose this product based on the integration with Dynamics 365 as the statistics, the performance, the stability, and consistency will negate the benefits of integration. It performs basic functions and provides many features but other software that performs the same functions is cheaper, especially when you experience intermittent data loss.

Karen Chamberlain

Consultant in Corporate at HMS Cornerstone Solutions (Information Technology & Services, 11-50 employees)

Vetted Review

3 years of experience

ClickDimensions is Best Suited for Microsoft Dynamics 365/CRM Users

Rating: 8 out of 10

Incentivized

May 17, 2019

Use Cases and Deployment Scope

ClickDimensions will soon be deprecated within our organization due to the fact that we have found a marketing automation solution that better fits our needs and integrates with other products. While it's great for Microsoft Dynamics 365/CRM users, solely, if you're using more channels, it's not as thorough or compatible, so to say.

Pros

Connects with Microsoft Dynamics

Cons

Multi-channel integration
User-friendliness
Relevance to modern marketplace

Likelihood to Recommend

ClickDimensions is well-suited for those using Microsoft Dynamics 365/CRM environments. Even if you are using Dynamics, I would advise you to conduct thorough business analyses before deciding on something to be assured it's the right one for you. Things aren't black and white in the world of technology. Change is the only constant, much like in life. Evolution is inevitable. You need something that'll grow with your business and business plans. ClickDimensions isn't fitting the bill lately, in my opinion. It's not a bad solution, but a subjective criticism.

Verified User

Employee in Marketing (Information Technology and Services company, 51-200 employees)

Vetted Review

2 years of experience

ClickDimensions Marketing!

Rating: 6 out of 10

Incentivized

January 10, 2019

Use Cases and Deployment Scope

We use ClickDimensions to send and track email campaigns and event emails, as well as to create and use forms to track usage and click rates. We like being able to see what people click and then tailor future communications based on their interests. The insights are very valuable to us and help establish better relationships.

Pros

Email design
Email send
Campaign automation
Analysis
Analytics

Cons

Overall ease of use
Integration with WordPress
Better support

Likelihood to Recommend

We have Microsoft Dynamics 365 on-prem and it integrates very well with this. It's nice to have it tied to our CRM so we can easily create marketing lists, as well as suppress contacts from said lists in the event that they unsubscribe. It's great for blasting a database of contacts and then tracking what those contacts do after the fact.

Verified User

Technician in Information Technology (Information Technology and Services company, 51-200 employees)

Vetted Review

2 years of experience

ClickDimensions User Review

Rating: 8 out of 10

Incentivized

February 5, 2016

Use Cases and Deployment Scope

ClickDimensions is centrally used by the marketing department at our company. They primarily use the Email Marketing features for newsletters, email blasts, etc. Our company also provides consulting services - including CRM solutions - so we have multiple clients that have implemented the technology to integrate with their Microsoft Dynamics CRM environments.

Pros

Email Sends.
Nurture Campaigns.
Web Tracking.

Cons

Integration with CRM is not flawless.
All data cannot migrate to other environments.
Technical support response time.

Likelihood to Recommend

ClickDimensions is well suited for companies of all sizes that need to reach an audience of all sizes. It would be less appropriate for companies that do not have firm marketing initiatives.

Verified User

Consultant in Information Technology (Accounting company, 1001-5000 employees)

Vetted Review

1 year of experience

Best Option for Microsoft Dynamics CRM Users.

Rating: 8 out of 10

Incentivized

January 27, 2016

Use Cases and Deployment Scope

Our organization uses ClickDimensions for marketing automation, email marketing (A/B split testing, email sends, campaign responses, engagement, etc.), surveys, landing pages, forms, campaign automation, and lead qualification. We use it specifically in the Marketing Department for these reasons however, we have used it to survey employees as well as a weekly communication & test for our safety bulletin because we work in the construction industry.

Pros

Developing Landing Pages, Email Sends, Forms, and Surveys without HTML Knowledge. It can be used with code knowledge or without making it a super easy interface to work in.
Integrates flawlessly with Outlook and Microsoft Dynamics CRM Versions 2011-Current.
ClickDimensions offers a free certification for deployment in a 3 class, online webinar & test. Great way to learn Microsoft CRM capabilities and the software itself.

Cons

Survey functionality is not as robust as other platforms such as Qualtrics.
When upgrading, certain aspects of Microsoft Dynamics can revert back to initial deployment state.
Only integrates with Microsoft Dynamics.

Likelihood to Recommend

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.

Emily Olson

Marketing Generalist in Marketing at CC&N (Information Technology and Services, 51-200 employees)

Vetted Review

1 year of experience

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