ClickDimensions Reviews & Insights

Score7 out of 10

36 Reviews and Ratings

Community insights

TrustRadius Insights for ClickDimensions are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User-Friendly Platform: Users have found ClickDimensions to be a user-friendly platform that allows for the development of landing pages, email sends, forms, and surveys without the need for HTML knowledge. Many reviewers mentioned that it can be used with or without code knowledge, making it a convenient interface to work in.

Seamless Integration with Outlook and Dynamics CRM: Several users appreciated the seamless integration of ClickDimensions with Outlook and Microsoft Dynamics CRM Versions 2011-Current. They found it easy to pull information from the CRM system as ClickDimensions fully integrates with Dynamics CRM.

Robust Email Editor Options: The email editor options provided by ClickDimensions have been highly praised by users. They find it straightforward to design and send emails, thanks to features like the ability to use HTML and Free Form. Additionally, users appreciate the email statistics and campaign reporting features offered by ClickDimensions.

ClickDimensions Reviews

4 Reviews

Mid-sized Companies (51-1,000 employees)

ClickDimensions is Best Suited for Microsoft Dynamics 365/CRM Users

Rating: 8 out of 10

Incentivized

May 17, 2019

Use Cases and Deployment Scope

ClickDimensions will soon be deprecated within our organization due to the fact that we have found a marketing automation solution that better fits our needs and integrates with other products. While it's great for Microsoft Dynamics 365/CRM users, solely, if you're using more channels, it's not as thorough or compatible, so to say.

Pros

Connects with Microsoft Dynamics

Cons

Multi-channel integration
User-friendliness
Relevance to modern marketplace

Likelihood to Recommend

ClickDimensions is well-suited for those using Microsoft Dynamics 365/CRM environments. Even if you are using Dynamics, I would advise you to conduct thorough business analyses before deciding on something to be assured it's the right one for you. Things aren't black and white in the world of technology. Change is the only constant, much like in life. Evolution is inevitable. You need something that'll grow with your business and business plans. ClickDimensions isn't fitting the bill lately, in my opinion. It's not a bad solution, but a subjective criticism.

Verified User

Employee in Marketing (Information Technology and Services company, 51-200 employees)

Vetted Review

2 years of experience

ClickDimensions Marketing!

Rating: 6 out of 10

Incentivized

January 10, 2019

Use Cases and Deployment Scope

We use ClickDimensions to send and track email campaigns and event emails, as well as to create and use forms to track usage and click rates. We like being able to see what people click and then tailor future communications based on their interests. The insights are very valuable to us and help establish better relationships.

Pros

Email design
Email send
Campaign automation
Analysis
Analytics

Cons

Overall ease of use
Integration with WordPress
Better support

Likelihood to Recommend

We have Microsoft Dynamics 365 on-prem and it integrates very well with this. It's nice to have it tied to our CRM so we can easily create marketing lists, as well as suppress contacts from said lists in the event that they unsubscribe. It's great for blasting a database of contacts and then tracking what those contacts do after the fact.

Verified User

Technician in Information Technology (Information Technology and Services company, 51-200 employees)

Vetted Review

2 years of experience

Clickdimensions - where integration actually becomes an impediment

Rating: 3 out of 10

Incentivized

May 26, 2016

Use Cases and Deployment Scope

Clickdimensions is used primarily as an email marketing tool by our company, allowing us to send emails to marketing lists and measure their effectiveness. We also use it to gather contact information from forms on our website. More recently we've started to use the data on website traffic and page views. It is used primarily by central marketing, although product marketing is responsible for generating email content. Clickdimensions was implemented to allow us to do email marketing directly from Microsoft Dynamics CRM.

Pros

Easy to pull information from Dynamics CRM, as it's fully integrated.
Straightforward email marketing tools.
Form builder is easy to use, and pushes captured information straight into Dynamics.

Cons

Intergration with Dynamics CRM actually turns out to be a disadvantage, as the system is constrained heavily in its utility by how Dynamics runs. For example, creating marketing lists for segmentation is particularly arduous if Contacts and Lead entities are in use.
Clickdimensions relies on Dynamics business processes to run automation events, which means if there's a lot going on then it can snarl up the CRM server significantly.
Getting data imported into CRM and Clickdimensions is extremely clunky - when it doesn't fail entirely, it is often buggy.
Drag and drop email editor is not great, often introducing undesired stylings due to cut and pasting.
The real power in this system is being able to monitor key metrics, such as email clicks or page views. However, all of these have to be set up manually in Dynamics to truly leverage the system. And to act on these metrics requires business processes in CRM, as only email clicks and form submissions can be used as triggers from within CRM.

Likelihood to Recommend

Clickdimensions would be suitable for low throughput email blasts to non-segmented lists from Microsoft Dynamics CRM. Its automation is limited and segmentation is really hard in Dynamics, making it unsuitable for complex nurture campaigns or marketing following behaviour based triggers.

Chris Thorne

Commercial Marketing Manager in Marketing at Horizon Discovery (Biotechnology, 201-500 employees)

Vetted Review

1 year of experience

View profile

Best Option for Microsoft Dynamics CRM Users.

Rating: 8 out of 10

Incentivized

January 27, 2016

Use Cases and Deployment Scope

Our organization uses ClickDimensions for marketing automation, email marketing (A/B split testing, email sends, campaign responses, engagement, etc.), surveys, landing pages, forms, campaign automation, and lead qualification. We use it specifically in the Marketing Department for these reasons however, we have used it to survey employees as well as a weekly communication & test for our safety bulletin because we work in the construction industry.

Pros

Developing Landing Pages, Email Sends, Forms, and Surveys without HTML Knowledge. It can be used with code knowledge or without making it a super easy interface to work in.
Integrates flawlessly with Outlook and Microsoft Dynamics CRM Versions 2011-Current.
ClickDimensions offers a free certification for deployment in a 3 class, online webinar & test. Great way to learn Microsoft CRM capabilities and the software itself.

Cons

Survey functionality is not as robust as other platforms such as Qualtrics.
When upgrading, certain aspects of Microsoft Dynamics can revert back to initial deployment state.
Only integrates with Microsoft Dynamics.

Likelihood to Recommend

ClickDimensions is great for SMB companies looking for an easy to use, robust platform especially in situations where there are only a few people within the Marketing Department.

Emily Olson

Marketing Generalist in Marketing at CC&N (Information Technology and Services, 51-200 employees)

Vetted Review

1 year of experience

View profile

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Clickdimensions - where integration actually becomes an impediment

Rating: 3 out of 10

Incentivized

May 26, 2016

Use Cases and Deployment Scope

Pros

Easy to pull information from Dynamics CRM, as it's fully integrated.
Straightforward email marketing tools.
Form builder is easy to use, and pushes captured information straight into Dynamics.

Cons

Intergration with Dynamics CRM actually turns out to be a disadvantage, as the system is constrained heavily in its utility by how Dynamics runs. For example, creating marketing lists for segmentation is particularly arduous if Contacts and Lead entities are in use.
Clickdimensions relies on Dynamics business processes to run automation events, which means if there's a lot going on then it can snarl up the CRM server significantly.
Getting data imported into CRM and Clickdimensions is extremely clunky - when it doesn't fail entirely, it is often buggy.
Drag and drop email editor is not great, often introducing undesired stylings due to cut and pasting.
The real power in this system is being able to monitor key metrics, such as email clicks or page views. However, all of these have to be set up manually in Dynamics to truly leverage the system. And to act on these metrics requires business processes in CRM, as only email clicks and form submissions can be used as triggers from within CRM.

Likelihood to Recommend

Chris Thorne

Commercial Marketing Manager in Marketing at Horizon Discovery (Biotechnology, 201-500 employees)

Vetted Review

1 year of experience

View profile