Citrix DaaS Professional, Scientific, and Technical Services Reviews & Insights

Score8.7 out of 10

157 Reviews and Ratings

Community insights

TrustRadius Insights for Citrix DaaS are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Citrix Virtual Apps and Desktops, previously known as XenApp and XenDesktop, have been widely adopted by organizations for a variety of use cases. Users have found that this software provides seamless access to virtualized desktops and applications across multiple satellite locations, enabling teams to work collaboratively and efficiently. It has also been deployed in data centers, supporting various clients and applications including published desktops and development applications.

One of the key benefits of Citrix Virtual Apps and Desktops is its ability to facilitate remote work. Many organizations have relied on this software to provide their employees with secure access to desktops and applications from anywhere, ensuring business continuity even in challenging circumstances such as during the Covid-19 pandemic. Call center agents, testing teams, and general remote workers have leveraged this solution to maintain a strong security posture while enjoying a good user experience. Contractors, consultants, and remote workers have also found secure remote access through Citrix Virtual Apps valuable for their specific needs.

Another noteworthy use case of Citrix Virtual Apps and Desktops is its ability to provide remote desktop access to applications and servers, reducing infrastructure costs and eliminating the need for a dedicated data center. By giving users the flexibility to connect to business applications, utilities, and production servers remotely, the software streamlines IT operations while cutting down on maintenance efforts. Moreover, it has proven beneficial for organizations handling sensitive data or those seeking to provide offshore developers with secure access to internal company resources.

Overall, Citrix Virtual Apps and Desktops have addressed the diverse needs of businesses across industries. From ensuring seamless collaboration between distributed teams to enabling secure remote access to critical resources, this software has become an integral part of many organizations' IT infrastructure. Its ability to provide fast connections, improve efficiency, reduce costs, and enhance productivity has made it a preferred solution for various use cases within enterprises globally.

Citrix DaaS Reviews

18 Reviews

Professional, Scientific, and Technical ServicesLaw Practice2Legal Services2Information Technology & Services13Research1

Citrix Virtual Apps & Desktops : an ideal virtual desktop and application experience

Rating: 8 out of 10

Incentivized

July 26, 2022

Use Cases and Deployment Scope

I'm working for a Citrix Platinum Solution Advisor (CSA) and Citrix Service Provider (CSP). We have used and resold Citrix Solutions for a long time (20 years+) and have deployed it within many customers' infrastructures. Citrix Virtual Apps & Desktops is used to publish and secure virtual desktop or server-based sessions to local and remote users, with advanced functionality like rich graphics and audio, and great user environment personalization.

Pros

Best performance on low bandwith or big latency.
Great user experience
Use it on any device, anywhere
Easy management
Secure platform

Cons

Licensing is complex, no more option to buy license (only subscriptions).
Citrix should stop renaming every product and suites regularly.
More fair pricing (solutions can be very expensive).

Likelihood to Recommend

Citrix Virtual Apps & Desktops is best in class for offering a great user experience in VDI, server-based sessions, or published apps. Using additional GPU allows uses like rich video, 3D apps, and great modern uses (MS Teams, Office 365, Zoom, etc.). Citrix products are very well integrated (Citrix Virtual Apps & Desktops used with Citrix ADC is the best way to secure access and monitor everything).

Verified User

Professional in Information Technology (Information Technology & Services company, 1001-5000 employees)

Vetted Review

Reseller

10 years of experience

Citrix Virtual Apps and Desktops

Rating: 9 out of 10

Incentivized

July 18, 2022

Use Cases and Deployment Scope

Used as an alternative to normal VPN clients. Allows access to apps such as Excel if the local computer does not have it. Good to use if the local computer has bandwidth issues or crashes since the app runs in a cloud-hosted system. Also useful for Mac users if the program is only available for PC. Certainly, something to consider if a large variety of computers accessing systems such as a BYOD environment or one with many contractors.

Pros

Excel
Edge
Chrome

Cons

Area to request access from Admin for certain programs, rather than separate portal.

Likelihood to Recommend

Of course, requires an active internet connection. This is good for traveling users, for example, at an airport with intermittent connection. Alternative of not using Citrix desktop, but regular VPN, local Excel file, for example, could become corrupted or have sync issues. Allow user to continue to Excel session upon reconnection. However, does not allow offline use such as on airplanes without internet.

Verified User

Engineer in Information Technology (Information Technology & Services company, 501-1000 employees)

Vetted Review

8 years of experience

Cittrix Virtual Apps Review from an Internet Entrepreneur

Rating: 8 out of 10

Incentivized

July 13, 2022

Use Cases and Deployment Scope

Citrix Virtual Apps helped us limit our costs significantly as we could now access remote devices and applications including managing the security of the devices remotely. It offered secure access to us. We did not have to build a data center of our own. Everything was on the cloud. It was very convenient and required minimum maintenance on our part. Rather than having a big network team and having to purchase various servers ourselves, We relied on Citrix Virtual Apps that provide us remote desktop access to various applications and servers. Thus it cut down on our infrastructure costs significantly while delivering efficient service as downtime was minimal.

Pros

Remote Desktop Connectivity which is secure.
We were able to manage everything centrally without having to update each system individually.
Quick security updates and patches are provided to Central Point regularly. Hence makes it very secure against any new threats.
It is very cost-effective as compared to building your own network and in-house network team to maintain the same.
It allows you access to your applications and servers on the move. Allows Mobility

Cons

Complex architecture and licensing structure
expensive setup and ongoing costs in comparison to its peers.
Becomes slow sometimes and you face network issues because of various interlinked dependencies.

Likelihood to Recommend

I feel if you are starting to use a Remote Desktop connection, Citrix Virtual Apps is a good option. It will help you understand the basics and give you a perspective and great experience to handle these applications. However, when you understand and get experience on the same, you sometimes feel the need to try other peer applications for better performance and to avoid any network issues if any. As Citrix Virtual Apps tend to be a bit slow and are liable to some performance issues over a period of time.

Verified User

Director in Information Technology (Information Technology and Services company, 1-10 employees)

Vetted Review

3 years of experience

Honest Review

Rating: 10 out of 10

Incentivized

July 12, 2022

Use Cases and Deployment Scope

We use Citrix as our preferred VDI solution to provide managed desktop to end users. With CItrix you get a complete siolution from Citrix gateways to the Application publishing which makes it easier to manage rather than having seperate thirdpary products, which can be quite challenging to manage and update from time to time.

Pros

Virtual Apps
VDI Solution
Printing

Cons

A single console to manage the environment.
The configuration is a bit complicated and we have hired Citrix administrators. But it's a good solution.
User profiles need improvement. They could use more stability and more functionality as well as user profile redirection.

Likelihood to Recommend

Citrix Virtual Apps and Desktops are secure and way better than using built-in Microsoft terminal services. I have used other products as well like VMware Horizon view and Hyper-V to provide VDI solutions to the end-user but they lack one thing or the other, whereas Citrix Apps and Desktops solutions cover almost everything as a complete VDI solution.

Verified User

Consultant in Information Technology (Information Technology & Services company, 51-200 employees)

Vetted Review

5 years of experience

Best use case for Citrix Virtual Apps

Rating: 9 out of 10

Incentivized

February 24, 2022

Use Cases and Deployment Scope

Citrix Virtual Apps is currently used globally, In the United States, England, France, Germany, Japan, India, Australia, and China. Citrix Virtual Apps provides secure remote access for contractors and consultants who need to work in remote environments. It has alleviated the need for access globally and provides access for users outside of the local regions. We have been able to provide secure access to desktops, and applications regardless of the proximity of their location. We have been using the product for the past ten years and with the Covid-19 pandemic, also provided a means for additional users to work securely from home. Today we have Citrix environments in the cloud as well as on-premise datacenters. We have migrated away from using VPN because Citrix Virtual Apps is more scalable and configurable.

Pros

Provides access to an entire computer desktop session.
Provides access to single published applications.
Configurable to provide read only access to a desktop or application.
Allows for apply Citrix and AD group policies for secure and enhanced access.

Cons

More built in reporting from Citrix Director.
Easier to manage and upgrade Virtual Delivery Agents.
Enhance the Citrix Gateway interface on the NetScaler.
Make it easier to customize the Citrix Gateway UI dashboard.

Likelihood to Recommend

Citrix Virtual Apps is well suited for environments that require remote access with 25 or more users. It is not appropriate for small sites with 10 or fewer users due to the cost of ownership. Citrix Virtual Apps pricing plus Windows RDS licensing as well is required. Smaller organizations may not find the cost-benefit due to overall costs and/or the cost of managing the environment.

David Melin

Systems Architect in Information Technology at FTI Consulting (Information Technology & Services, 1001-5000 employees)

Vetted Review

10 years of experience

Citrix for small business

Rating: 8 out of 10

Incentivized

July 7, 2021

Use Cases and Deployment Scope

We've used Citrix Desktop since moving from microsoft terminal services 14 years ago. It's been a relatively solid and secure platform to allow the firm's attorneys to access all systems and network as long as they have an internet connection. We've upgraded over the years and are currently looking at a new build. Administration is not bad but the skill set needed to install and configure is above my knowledge level. My most common end user complaint is from the people that save the world on their desktop; I do not sync with their office machines due to potential software licensing issues.

Pros

Secure - several layers
Ease of use - just log in to the web portal
Great support when I do have an issue

Cons

I wanted to expand use for the COVID quarantine and work from home directive, but Citrix refused to allow temporary or short term licenses
Licenses are very expensive
Implementation and configuration does require a high end skill set

Likelihood to Recommend

Works great for general user access. All the familar and approved applications are available. I rarely have all of my licenses in use but last March for 8 months - it became normal. No performance issues at all.
For those people with customize applications, tons of unsupported and not backed up data on their local drives (and a few audiophiles that I don't support high end audio) aren't happy they don't have a seamless experience. We have looked at using VDI but as the majority of employees are not mobile it isn't cost effective to change the entire remote access desktop to accomodate 3 users out of 20. We do have an issue with profile bloat; on the planned upgrade later this year that will be addressed as one of the primary configuration items to address.

Patti Henderson

IT Director in Information Technology at Givens Pursley (Legal Services, 51-200 employees)

Vetted Review

14 years of experience

View profile

Easy to manage virtual server/desktop solution

Rating: 8 out of 10

Incentivized

May 9, 2021

Use Cases and Deployment Scope

I myself do not use it without our own organization, but we do use and manage it for a lot of our customers.
It's used to have a centralized environment and it helps people to work from home with ease, which is great in these times of Covid-19. Also, using a provisioning method to update images keeps the pollution of VDAs to a minimum.

Pros

You can login from anywhere you have an internet connection.
You have a fast virtual desktop without the user having a fast desktop.
It's easy to manage from a support perspective.

Cons

Profiles that are as easy to configure and managed as FSLogix.
We use WEM as a workspace environment manager but it could still learn a lot from products like Ivanti Workspace Control.

Likelihood to Recommend

Citrix Virtual Apps and Desktops is great when you have an environment where you still have a lot of on-premise applications or when you need to give users a strong performing desktop from wherever. But the need for this product is less when you have a lot of web applications or SaaS applications because they don't need a lot to perform well.

Mick Verbunt

System Engineer in Customer Service at ACA IT-Solutions BV (Information Technology and Services, 51-200 employees)

Vetted Review

4 years of experience

View profile

XenDesktop for Secure Mobility

Rating: 6 out of 10

Incentivized

April 21, 2017

Use Cases and Deployment Scope

XenDesktop is used as our virtual desktop when we are working remotely. It is used for all employees who telecommute to ensure a secure connection to our servers. It allows us to work on anything we have saved wherever we are working remotely without concern of security.

Pros

Security
Authorization
Desktop mirroring

Cons

Speed could be improved. But this will always be an issue for connecting to servers.
Direct mirroring of desktop would be better than a similar desktop setup for all employees.

Likelihood to Recommend

XenDesktop is suited for working remotely when you need to be connected to a site that has top security. XenDesktop is not well suited for productivity work.

Mary Kylee Rice

Physical Scientist/ Project Manager in Engineering at National Energy Technology Laboratory (Research, 1001-5000 employees)

Vetted Review

3 years of experience

View profile

Just another XenDesktop review

Rating: 9 out of 10

Incentivized

April 11, 2017

Use Cases and Deployment Scope

We design and deploy XenDesktop solutions for large enterprise customers in a wide range of verticals as well as use it for demos in our lab environment.

Pros

More features
NetScaler

Cons

Name changes
Vaporware
Platinum tax

Likelihood to Recommend

XenDesktop is well suited for scenarios that VDI is well suited for and less appropriate in places that do not have the requisite budget or talent to properly invest in and deliver upon a solid VDI strategy.

Verified User

Consultant in Professional Services (Information Technology and Services company, 201-500 employees)

Vetted Review

Reseller

11 years of experience

Access Company Servers Anywhere With XenDesktop!

Rating: 10 out of 10

Incentivized

April 5, 2017

Use Cases and Deployment Scope

XenDesktop VDI is used by those in our organization who need to remotely access servers with a virtual machine interface. This is accessed through Citrix XenApp and then through and RDP client to connect to the server and launch a virtual machine to manage it. To date, there have not been any problems reported with using the XenDesktop that I'm aware of.

Pros

It makes connecting and managing a server through VDI simple.
Easy to access through the Citrix XenApp for anyone regardless of location.
Gives options for Dedicated, Full Screen, and Partial Desktops.

Cons

Sometimes the VDI system can be in maintenance mode which keeps users from being able to connect to them.
No other issues reported.

Likelihood to Recommend

XenDesktop is best suited for those who do not work on company property and wish to remote in to servers or other devices off property. However, the fact that it can be accessed through the Citrix XenApp from any PC as long as an individual has access to sign in is a nice feature.

Michael Wachter

Technical Support Analyst in Information Technology at Atos (Information Technology and Services, 10,001+ employees)

Vetted Review

4 years of experience

View profile

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Cittrix Virtual Apps Review from an Internet Entrepreneur

Rating: 8 out of 10

Incentivized

July 13, 2022

Use Cases and Deployment Scope

Pros

Remote Desktop Connectivity which is secure.
We were able to manage everything centrally without having to update each system individually.
Quick security updates and patches are provided to Central Point regularly. Hence makes it very secure against any new threats.
It is very cost-effective as compared to building your own network and in-house network team to maintain the same.
It allows you access to your applications and servers on the move. Allows Mobility

Cons

Complex architecture and licensing structure
expensive setup and ongoing costs in comparison to its peers.
Becomes slow sometimes and you face network issues because of various interlinked dependencies.

Likelihood to Recommend

Verified User

Director in Information Technology (Information Technology and Services company, 1-10 employees)

Vetted Review

3 years of experience