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Cisco Duo

Score9.5 out of 10

343 Reviews and Ratings

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What is Cisco Duo?

Cisco Duo is a two-factor authentication system (2FA), acquired by Cisco in October 2018. It provides single sign-on (SSO) and endpoint visibility, as well as access controls and policy controlled adaptive authentication.

Categories & Use Cases

Most Frequent Users

Top 3 industries using Cisco Duo
Based on HG Insights installation data
View all Reviews
#1 most frequent

Professional, Scientific, and Technical Services

16.5%

66 installations of 400

“We use it as our authentification app for two-step MFA authentication for our SSO. It is an easy program that sends you a notification to your phone when you're signing in and allows you to press approve or deny. It also has the ability to provide you a code to enter depending on which program we are using it for.”

— Accounting Project Manager, Southern Veterinary Partners (5001-10,000 employees)
Verified Review
#2 most frequent

Manufacturing

9.2%

37 installations of 400

“It allows us to do secure login, single sign-on, and sort of dual-factor authentications.”

— Director of Sales, Harman International (10,001+ employees)
Verified Review
#3 most frequent

Health Care and Social Assistance

9.0%

36 installations of 400

“Duo is being used across our org for remote users as well as for proof of access to our more secure applications. Duo is very easy to use for our end users and is very secure. We have not had any major issues other than a few server reboots.”

— Systems Administrator III, UofL Health Care (10,001+ employees)
Verified Review

Reviews

What users are saying about Cisco Duo.
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Trustworthy and secure MFA solution

Incentivized
Sushant Vardam
Assistant manager IT in Information Technology at Origin Logistics pvt Ltd (51-200 employees employees)

Use Cases and Deployment Scope

We use Cisco Duo as a MFA to secure user identities and access to applications. It offers you powerful layer of protection against unauthorized access by offering multiple forms of verification before granting access to sensitive data and applications. It helps your organization to confidently manage remote access and maintain secure environment for users.

Pros

  • By offering multiple forms of authentication like push notification, Duo mobile passcode, phone call, biometric it significantly reduces the risk of unauthorized access.
  • It comes with user friendly interface which simplifies authentication process.
  • It offers SSO solution that provides users a seamless and unified login experience across all applications.

Cons

  • It can be expensive solution, for smaller businesses or organizations with lower budget
  • Complex integration process

Return on Investment

  • It provide us powerful layer of protection against unauthorized access
  • It helped us to maintain a secure environment for our users
  • It offered us multiple forms of authentication.

Alternatives Considered

Auth0

Other Software Used

JioMeet, SAP HANA Cloud, SAP Business One

Cisco Duo - Highly Recommend

Incentivized
Chad Strohschein
Information Technology Lead in Information Technology at Alberta College of Paramedics (11-50 employees employees)

Use Cases and Deployment Scope

Duo is our center piece for MFA. It's effective, consistent, and requires almost no upkeep. It truly is a piece of software that is set it and forget it.

Pros

  • The reporting is intuitive and staright forward
  • Love the function for building policies
  • It works and almost without fail

Cons

  • Nothing really comes to mind. I find it very intuitive to use.

Return on Investment

  • Except for review of logs, it truly is a set it and forget it peace of software
  • It is very dependable and has stopped many unauthorized attempts at accessing our resources

Other Software Used

Pulseway, Fing Desktop

Ram

Incentivized
Ramone MamaryView profile
Help desk representative in Information Technology at Shift4 (1001-5000 employees employees)

Use Cases and Deployment Scope

We use it for verifying the programs we have at our company.

Pros

  • Send notifications.
  • Multi factor authentication.
  • Ease setup.

Cons

  • Flexibility in authentication methods.
  • User experience and ease of use.

Return on Investment

  • Cisco Duo, a multi-factor authentication (MFA) and access security solution, has a generally positive impact on business objectives, particularly in enhancing cybersecurity and streamlining user access.
  • Duo helps to reduce credentials-related security breaches, with a value of $792,000 attributed to this reduction in one study.

Cisco Duo MFA Product Review

Incentivized
Verified User
Manager in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

Cisco Duo is used when our users log into their Desktops, it prompts them for a Cisco Duo key, which in our case is sent via their cell phones. Also, we use Cisco Duo to secure our Student Management system and our Staff / HR systems. We are planning to roll out application control requiring Cisco Duo as well. It is a very powerful tool, which we have had to carefully deploy so we do not block out entire groups, or make it very tedious logging into applications.

Pros

  • It works very well with workstation authentication.
  • It works very well with VPN client authentication.
  • It is very stable for applications, such as HR department access
  • It is a very stable tool for wireless network access.

Cons

  • Our biggest issue is if someone forgets their cell phone, they need to either contact us to be put in bypass (which allows them access for a short time) or they can generate keys to be used if they lose their phone or have no wifi.
  • If a client is in an area where their is no access to Wi-Fi, often they need to go to a location to get Wi-Fi to complete the login procedure.

Return on Investment

  • The biggest ROI was ironically from a business perspective. Our insurance wanted us to beef up our cyber security and systems that protect our internal resources. One of the many points of interest was MFM, which Cisco Duo does very well.
  • Cisco Duo forces uses to NOT give out their passwords, and logins due to the MFM requirement. This in itself offers more security to our network.

Alternatives Considered

Google Authenticator

Other Software Used

Cisco Identity Services Engine (ISE), Cisco Secure Network Analytics, Skyward Student Management Suite

How Cisco Duo can help secure your end user access

Incentivized
Verified User
Manager in Information Technology (51-200 employees employees)

Use Cases and Deployment Scope

A few years ago our cyber insurance company started requiring us to use two factor authentication. We needed something we could roll out quickly, but also had a wide range of capabilities. We looked at different vendors and decided on Cisco Duo. It satisfied our need for interoperability with custom applications, additional support for servers and easy to use app for end users.

Pros

  • Easy end user setup
  • Well laid out administration console
  • Support documentation
  • Single Sign-on integration

Cons

  • I'd like to see better integration for Apache Tomcat. We have a case management system that runs on Apache Tomcat, but are not able to integrate it with Cisco Duo for 2FA.
  • It would be nice to have an auto delete feature after a user's account has been disabled.
  • We are a non-profit so lower pricing would help us a lot.

Return on Investment

  • In the past we had issues with user accounts getting compromised. Since implementing Cisco Duo we haven't seen a single instance of this happening.
  • We've had concerns about access to our custom apps. When volunteers or law clerks leave our agency we can disable their account and Cisco Duo automatically knows to disable 2FA access.
  • The only negative impact was temporary when we informed staff that 2FA would be mandatory.

Alternatives Considered

Okta

Other Software Used

Camtasia, 1Password, Microsoft 365, Snagit

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