Emburse Chrome River Manufacturing Reviews & Insights

We use Emburse Chrome River as our main system for travel and expenses. It is used to help create compliance to help guide users to be within company and government policies. This is used across departments to help their teams for specific preferences in approval quality assurance.

Compliance rules are great to better help users create accurate reports. The hotel features could be better to help with requirements by the US Federal policy within the JTR, FTR, and GSA.

We use Chrome River for expense reports, auditing and approving. Chrome river provides ease of use for those claiming business expenses whether you are in the office or on the road. You can access the system to review reports and approve submitted claims. Picture taking of the receipts is easy with the SNAP app and they match up with the credit card transactions.

Chrome River allows claimants to submit expenses in a timely fashion and reimburse promptly. Auditing of submissions is easy to do, and innovation of OCR technology takes some of the steps out of the process for the claimant. No paperwork to store and save, all done by Chrome River and is easily accessible.

To track and report expenses, our company switched from American Express CC app, over to the Chrome River Snap App, about a year ago. The American Express App was intuitive, streamlined, and easy to use. Since expense reports are already painful, it's a good practice to provide users an expense reporting app that doesn't add drag to the activity that doesn't add revenue or profit to the company.

When we switched over to Emburse Chrome River for expense reporting about a year ago, it was like going back in time to the 1990s. The interface has no intuitive utility whatsoever. Navigating the app to construct expense reports, attaching receipts to credit card charges, itemizing, etc. are navigated via a disparate sequence of steps so terribly unintuitive that it motivates one to do expense reports as infrequently as possible. Once a month you have to re-learn how things work because of the mental anguish of the previous experience, thanks to the ability to compartmentalize unpleasant memories. The menu and navigation are about as hair-brained as it gets. I accidentally deleted a nearly completed monthly report while attempting to edit a line item inside the report. The result? The totality of the monthly report gets scrapped to correct a line item in the report.

I rate Chrome River Expense reporting App with an A+ for hair-brained, A++ for time-wasting, and A+ for misery unnecessarily inflicted on the user.

I would prefer to give this a zero, but am not sure that is an option. The user interface is completely unintuitive, navigation is a disparate collection of selection sequences that make no sense. How can this possibly be a leading expense reporting App?

We use Emburse Chrome River for all associates across all our US, Canada, and UK locations. We moved from paper to electronic and this was the best move. Our end-users feel that it is intuitive and easy to use once they have done a couple of reports.

It is an easy solution to tailor to what you need.

We migrated from a legacy IBM product to Emburse Chrome River several years ago. The Chrome River onboarding / startup team did a great job with getting the system configured for our environment. We have had very few issues with the application during the use at the company in the past several years.

We had two SAP systems and two HR systems at the time of install - some uses needed to approve across the two systems, and we were able to bring the systems together [through] Chrome River.

Emburse Chrome River is used for both T&E and a purchasing card for our US/Canada associates. It addresses all visibility to credit card purchases for the company.

Ease of auditing. Employee reimbursement for out-of-pocket expenses. Works well with other financial systems in place. Ease of use.

Chrome River [EXPENSE] is today used in 5 countries and there in 10 entities in APAC and EMEA with more than 6,000 users. We went from a paper-based process to a global harmonized digital and workflow-based process. We are using pre-approval and expense reports and have installed a fully automated transfer / posting into SAP.

Pros:

Chrome River [EXPENSE] is an easy to learn travel expense tool. Training effort is limited. Compliance rules are guiding the users to correctly upload and enter receipts, which are already uploaded and recognized via OCR during the business trip. Uploading can easily done via APP, mail or receipt gallery. There is no need for storing paper. Chrome River [EXPENSE] is supporting digital archiving. Interfaces to SAP are working smoothly and the effort for installing was minimal.

Con:
We would prefer, if the accountants / auditors could change / adapt the expense report by themselves. Entries / information for which traveler's are not the experts like expense types, VAT or other income related stuff should be possible to change without return and starting the approval process once again. Standard PDF report gives room for improvement.

Chrome River EXPENSE is used across the corporation for expense reports approval. It has helped make the expense reporting system far more efficient and effective than our previous in-house solution. We use it for both credit card direct payments as well as individual reimbursements. The features of breaking down expenses into taxes, additional fees, etc. really makes the system easier and more accurate.

For our mid- to large-sized corporation, the solution is ideal. Users do not have to have a corporate card to use the system, so it is great for both our corporate staff and our mill workers who can use it for safety and tool reimbursements. It interfaces well with American Express and our Mastercard credit card vendor.

We are using Chrome River [EXPENSE] in the US, Canada and Mexico. It has streamlined our expense reporting process to 1 system and has given greater global visibility of expenses through reporting and approvals. We were previously using different systems, including paper processing in Mexico.

I feel Chrome River [EXPENSE] is well suited for any company that operates in the US and Canada. I am unsure how strong Chrome River [EXPENSE] is internationally, given some of the other issues we have experienced with Mexico.

Overall, it has mobile capabilities that are very easy to use, credit card interface for charges, receipt capture that feeds to the account. It has worked very well for our employees.

We currently roll out Chrome River EXPENSE to employees that have a corporate card. However, we are in the process of rolling the tool out to all employees. Chrome River EXPENSE has addressed a number of issues but for the employees, it has increased the speed for out of pocket reimbursements. Another problem it has addressed easily is unsubmitted transactions.

If you are looking to improve the employee expense reimbursement process, Chrome River is definitely an option to be considered. It is a very easy tool to learn to use, and has a lot of add-on features.

Where Chrome River would not be suited is for very small companies, as the pricing per user could be greater than the ROI.