we use it to do expense reports for any time of purchases and travel, government per diem, and anything spent on our travel card
Pros
user friendly
has wizards for some items
the user face is newer
lots of options when it comes to different expenses
Cons
the receipt area sometimes matches wrong
sometimes expenses come in and are wrongly identified
Likelihood to Recommend
it is very user friendly and does a lot of things for you such as match expenses to receipts, organize and label, and the user face is newer and easier to use
VU
Verified User
Team Lead (Education Management company, 1001-5000 employees)
My organization and my position at the organization used Emburse Chrome River to process business expenses such as reimbursements for donor meals, travel and related reimbursements, and to register and attend professional development opportunities. It was used to track expenses and their progress through the processing and reimbursement process for all business related expenses.
Pros
Tracks progress of receipts
Keeps receipts organized
Shows progress of reimbursements
Cons
The interface is clunky and slow
The app is not very user friendly
The web interface is hard to navigate and crashes frequently
Likelihood to Recommend
Honestly, I would not be able to in good faith recommend Emburse Chrome River to a colleague or another similar organization. It is not a user friendly interface, which is very frustrating for all users. I feel that it is slow and hard to navigate. The user interface is not user friendly and is not fast and seamless. It is hard to learn and unnecessarily complicated.
VU
Verified User
Director (Education Management company, 1001-5000 employees)
Chrome River saves us time and money, by creating an easy and efficient way to process employee expenses. In addition, it helps keep us in compliance with our policy. I especially like the warning it gives the employees. This feature helps the employee understand what our policy is. It also integrates well with our accounting and payroll software.
Pros
Streamline expense approvals.
Our company set up warnings to keep us in compliance.
Cons
Response takes a couple of days.
Likelihood to Recommend
Emburse Chrome River simplifies the expense reimbursement for both user and administrator. The CR Snap allows our employees to upload receipts at the time the expense occurred, eliminating missing receipts. The approvers found it easier to approve or return an expense item for either additional questions or corrections. Using Emburse Chrome River and CR Snap together allowed our employees to get reimbursed quicker.
Emburse Chrome River is used across our organization for all accounts payable needs. This includes paying invoices, reimbursements, and reconciling purchasing cards. This is also extended to charges from one internal department to another internal department, and correcting allocation errors for internal and external payments. With this system, we also have the ability to run reports and extract as much detail as is needed to compare analytical data.
Pros
Analytics
User Friendly
Customizable
Cons
More tutorials - the system is always updating but the tutorials do not
Reports can be difficult to learn
Better organization of helpful tools in help desk portal
Likelihood to Recommend
Emburse Chrome River is an awesome program that helps streamline information and get your data into one place. We use the Expense feature for all accounts payable needs. This covers payments, reimbursements, purchasing card reconciliations, etc. One example that comes to mind: Not too long after I first started the head of Risk Management reached out to me. He needed some specific information to use for our insurance renewal. I needed to pull a report showing how many vehicles we rented over the last year, broken down by department/days/price, etc. I was able to pull this information easily and present it to him.
CR is used across our whole organization, except for students, so all faculty and staff. The main problems that CR addresses for us, at this time, are getting all of the required approvals, fewer lost receipts, and compliance rules are built-in which means fewer emails being sent to remind them of procurement policies.
Pros
Ability to capture a receipt in a variety of ways.
Compliance rules can stop or warn a user.
Cons
In Reports/Expense/Credit Card Reconciliation, I wish that I could use the Tab button to select the user's name I need to choose.
There were some things that we could not change in CR, such as in the Misc. Tile, the user still has to choose Misc. Other in a drop down box and that's the only option anyway. ??
We would love it if an approver didn't have to approve a second time. If the were Ad Hoc'd in and were already an approver, they have to approve twice.
Our build took forever!! They let that person go and then we had a more competent person and then it went so much better. I feel that our system would have looked different if we had started with someone more competent to begin with.
Our employees can't understand how to use CR. I've created a manual and at least 5 videos and they still can't understand how to enter. It's not user friendly to them.
Likelihood to Recommend
I'm not sure how to answer this question. On the previous pages I listed things I liked and didn't like.
VU
Verified User
Employee in Finance and Accounting (Higher Education company, 1001-5000 employees)
Emburse Chrome River Expense is used across the whole organization to track Procurement and two types of Travel credit card programs. Our company has had issues in the past with paper submissions, and we are now able to receive soft copy, electronic submissions that are much easier to review and to be audited by the several entities that need to see and audit expense reports.
Pros
Scan supporting documentation from mobile phone
Electronic routing to supervisor for review/approval
Email routing for easy supervisor review/approval
Faster processing than previous manual method
Cons
Ease of moving from test instance to production
Address occasional issues logging into Help Desk
Customization of working in interface
Likelihood to Recommend
Emburse Chome River is excellent for travel because travelers can capture receipts and other documentation while in transit, and then, upon returning from the business trip, can easily complete and submit their Expense Report. It is less suited in our instance for Procurement Card activity, because our parent company requires that we use their coding system, so Emburse Chrome River Expense is mainly useful in that case for collecting submission supporting documentation.
We currently utilize the system for our pcard program across the entire university system. We are in the process of working on converting our Travel program to Emburse Chrome River; which will also work across the entire university system. The goal with the travel portion of our build is to help improve the ease of use to our end users when completing & submitting documentation for travel reimbursement.
Pros
Receipt capture
Ease of use for approval process; email approvals
Cons
Our landing screen is too white; it makes it seem unpolished.
Likelihood to Recommend
The Emburse Chrome River system works well with the pcard process. We just completed our Fiscal year-end for FY21 and the comments were very positive on how much easier this year was to reconcile. We are still in the product build stage of the Travel System. We are currently awaiting solutions to be presented by Emburse Chrome River on handling our meal per diem and lodging system needs. From what I see it looks the system will be a strong addition to our process.
Emburse Chrome River is the travel management solution used by all University travelers. All of the University travel is processed through Chrome River, making it mostly paperless process.
Pros
Chrome River is very simplistic. It's ease of use allows the training to be straightforward, which boosts end users' confidence.
The electronic approval route is very helpful in reducing the time it would normally take to get a physical approval signature for travel authorizations and expense reports.
The integration of the issuing bank for our travel card program has proven to be uncomplicated.
Cons
Training for Administrators on reporting could more helpful. Administrators need more than just a one (1) hour class where the trainers speed through the material. You are unable to get your questions answered and never receive email responses to questions asked during this training. However, this is something that can be easily resolved.
Likelihood to Recommend
It is well suited for environments using paper to document and reimburse travel to its employees. Hence, reducing the need for and/or paying for storage for these documents especially if you have a large number of employees.
VU
Verified User
Administrator in Finance and Accounting (Higher Education company, 1001-5000 employees)
Whole organization is using Chrome River for purchasing cards. It helps streamline workflow and having 1 system for submission of receipts and ease of use with delegates as well.
Pros
Real-time transaction notifications are great.
Easy to use training material delivered by Chrome River.
Knowledgeable staff that are ready to help with rollouts and post-rollout.
Cons
Hard to update workflow routings, but I think Chrome River is working on this.
Likelihood to Recommend
Great for higher education use. We are a technical college that is using this for our purchasing cards and receipt submissions and approvals with built-in workflow. Great mobile capabilities, too.
VU
Verified User
Employee in Finance and Accounting (Higher Education company, 201-500 employees)