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Chatter (discontinued)

Score9.4 out of 10

98 Reviews and Ratings

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What is Chatter (discontinued)?

Chatter was a collaboration platform with integration into the business process and the ability to conduct actions like approving expense reports and creating support cases from the activity feed itself. It was acquired by Salesforce and is currently discontinued.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Chatter (discontinued) has to offer, as determined by TrustRadius' reviewers.
Based on 98 ratings of Chatter (discontinued)'s features
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Top Performing Features

  • Chat

    Instant messaging tool allows users to communicate with select other users in real-time threads.

    Category average: 8.7

  • Integrates with GoToMeeting

    Integrates with GoToMeeting for web conferencing.

    Category average: 8.6

  • Integrates with Outlook

    Integrates with Microsoft Outlook to tie in email threads.

    Category average: 9.3

Areas for Improvement

  • Search

    Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.

    Category average: 7.4

  • Audio files

    Supports audio file types, such as .mp3, .mp4, and .wav

    Category average: 7.8

  • Notifications

    Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.

    Category average: 8.2

Reviews

What users are saying about Chatter (discontinued).
View all reviews

Amazing social network with effective results

Incentivized
Yolanda PouwelsView profile
Software Engineer in Information Technology at Qvik (51-200 employees employees)

Pros

  • Chatter has connected us on one platform where we mutually work for the uplift of our organization it has provided me with amazing features by which I can easily boost up my business campaigns and I can engage my team in an effective way.
  • This tool is the medium for each member to easily communicate and discuss their business ideas so that we can draft the best sales plan.
  • Its mobile application is worthy to use which provides me the real-time update about the current working status of my team members and make it feasible for me to track their work.

Cons

  • I do not have any major issue, but there are some features which are very difficult to use and learn.
  • Salesforce always provides efficient services with great results. Chatter is an amazing tool of Salesforce which is a fully-featured and advanced kind of tool.
  • I appreciate its team which keeps on organizing this tool amazingly.

Return on Investment

  • It is amazing to track the activities of all employees.
  • One of the most important thing it improves our relationship with our customers.

Other Software Used

Zoom, LastPass for Business, Google Analytics, AVG AntiVirus Business Edition

The best social networking tool for professionals corporations

Incentivized
Siddarth UpadhyaView profile
Manager, Global Business Alliance in Sales at R Systems (1001-5000 employees employees)

Pros

  • Keeping track of all activities.
  • Helps sharing files or syncing any data.
  • Its being mobile is best for our sales managers to keep an track while traveling.
  • Showing a score for the level of opportunity helps to prioritize the sales funnel.

Cons

  • Didn't find many cons as it's doing its job best.
  • It works best for mid size to large companies only.
  • Some lighter version for small companies with some features and a cheaper cost could be an added advantage for small companies
  • Overall, we didn't find any cons as it's working its best for us.

Return on Investment

  • Timely updates helps us not to miss any action items.
  • Helping share any updates within the team.
  • Keeping track of all team member's activities.
  • Helps track all opportunities.
  • Working best within our team.

Alternatives Considered

Skype for Business (formerly Lync)

Other Software Used

Skype for Business (formerly Lync), Clearbit

Chatter Works for Us

Incentivized
Joe Keating
Business Development Manager in Sales at Solstice (201-500 employees employees)

Pros

  • Collaboration
  • Easy to read
  • File sharing

Cons

  • Not robust
  • Only Salesforce users can access

Return on Investment

  • Positive executive visibility
  • ROI

Alternatives Considered

Slack and Google Hangouts (Classic)

Other Software Used

Slack, LinkedIn Sales Navigator, Leadspace

Chatter is obsolete

Incentivized
Alex BrielmannView profile
Director Sales Operations in Sales at Ogury (201-500 employees employees)

Pros

  • Quick way to check on tasks
  • Public way to commend teammates

Cons

  • Not searchable
  • Sometimes dates are grouped into months, rather than showing the exact date (about a month ago).

Return on Investment

  • Alerts people
  • Has no impact on ROI

Alternatives Considered

Slack

Other Software Used

SalesLoft, Abacus, Cirrus Insight

A Crucial Component in Managing Work Flow Communication

Incentivized
Brett Horton
Finance Manager in Finance and Accounting at Everlasting Capital (11-50 employees employees)

Pros

  • Critical Communication Accessibility
  • Effective Notification Settings

Cons

  • Lack of built-in Dialer
  • Occasional unneeded task reminders

Return on Investment

  • Significant ROI
  • A daily task enabler for higher productivity

Other Software Used

Adobe Acrobat DC, CognitiveSEO