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ChargeOver

Score10 out of 10

7 Reviews and Ratings

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What is ChargeOver?

ChargeOver is a subscription and recurring billing software solution with built-in invoicing and reporting.

Categories & Use Cases

Reviews

What users are saying about ChargeOver.
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ChargeOver excels in its support, flexibility, and ability to grow with us over the past 3 years

Incentivized
Taylor ChapmanView profile
Founder and CEO in Corporate at Ballparc (1-10 employees employees)

Pros

  • Extremely flexible billing structures, documents, and emails.
  • Integration with many popular credit card and ACH gateways.
  • Quick and easy to integrate with our sales tax and accounting systems.
  • Cost-effective
  • Developer friendly

Cons

  • Would like the ability to manage allowed payment methods per customer.

Return on Investment

  • ChargeOver saves our staff time with automated usage billing and sales tax integrations.
  • Customer payments are received more quickly with online payment methods and automated follow-up.
  • Positive ROI is easy to achieve with ChargeOver.

Alternatives Considered

Recurly, Chargebee and Chargify

Other Software Used

Zendesk Support Suite

I will only ever use ChargeOver.

Incentivized
Jessica WoodwardView profile
Director of Billing in Finance and Accounting at Rain Retail Software (11-50 employees employees)

Pros

  • It is VERY user-friendly. There are very few times I need to reach out to them for help, because it's easy to navigate and easy to figure out on my own. Everything is clear, clean, organized, and simple.
  • They have VERY friendly staff. The service is fantastic. I'm always answered within a reasonable time, and their answers are always open, honest, and helpful. They are always friendly.
  • It has a wonderful capacity to customize. If I need a specific report that isn't offered as a default report, it's incredibly easy to set up custom reports, have it send to my email upon certain events, and organize data in a way that I need for my company specifically.
  • Despite how simple it is, it's able to keep track of a large number of things. I can keep track of products, prices, descriptions, subscriptions, customers, contact information, payment information, integrations, reports, past due invoices, paused subscriptions, cancellations, inactive customers, and more.
  • It integrates with QuickBooks, which makes it easy for us to keep track of everything wherever we go.
  • They have automated emails! I cannot tell you how valuable this has been. ChargeOver will automatically send an email (that I can write) to a customer when payments go through, when an invoice is past due, when refunds are given, and more.

Cons

  • There have been occasional bugs and glitches. However their response when I report them is always quick, friendly, and prompt. I don't think I've had a glitch last longer than a day or two.
  • I wish there was a way to send automated calls or texts, instead of only having automated emails.

Return on Investment

  • Our billing is now much more linear, much more organized, and much easier to locate information now that we've been using them.
  • People in other departments can easily navigate the system without training and find what they're looking for.

Other Software Used

QuickBooks Online

Great For Recurring Billing and Accounts Receivable

Incentivized
Andrew LassiseView profile
Chief Dorkestrator in Corporate at Rush Tech Support (11-50 employees employees)

Pros

  • Keeping billing information on file for new invoices.
  • Professional looking templates.
  • Very impressive customer service. They have built out several features and reports specifically for my company.
  • Easy to track commissions

Cons

  • They need the site to be mobile friendly or to develop an app. If I don't use Chrome and remember to view as desktop site, it loses much of its functionality.

Return on Investment

  • Very positive because of their automatic invoice reminders and the ability for a customer to pay their own bill. Saves having an AR department or an inconvenient side job.

Alternatives Considered

QuickBooks Online

Other Software Used

QuickBooks Online, Podio, Freshdesk, GoDaddy, WordPress, Google Drive, Google Analytics, MailChimp, SurveyMonkey