TrustRadius: an HG Insights company

What is Chargeback?

Chargeback was established by three brothers, former e-commerce entrepreneurs, and the creators of Dropship.io, with the mission to help businesses prevent chargebacks. According to the vendor, they developed a solution to address their own challenges, which ultimately led to the creation of Chargeback.


Chargeback is an automated chargeback prevention service designed to do exactly what its name suggests—prevent chargebacks. It alerts users to transactions where the customer has just initiated a chargeback request, allowing the user to automatically refund these transactions before they escalate into chargebacks.


This proactive approach helps reduce chargeback rates, lower fees, and minimize potential issues with payment processors.

Categories & Use Cases

Media

Screenshot of how Chargeback detects disputes before they become a chargeback
Screenshot of an overview of all chargebacks. The Chargeback dashboard contains all of this information.
Screenshot of what happens when Chargeback gets turned on, with the goal of reducing chargebacks by 91%.

1 / 3

Screenshot of how Chargeback detects disputes before they become a chargeback