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CentralReach

Score6.3 out of 10

11 Reviews and Ratings

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What is CentralReach?

CentralReach, headquartered in Ft. Lauderdale, is a provider of electronic medical record (EMR), practice management, and clinical solutions that enable Applied Behavior Analysis (ABA) and related behavioral health practices to deliver quality autism care for superior outcomes. The company supports ABA space with solutions including precision teaching, clinical data collection, scheduling, billing and learning management. Boasting users among more than 100,000 clinicians and educators, CentralReach commits to ongoing product improvement, industry expertise, client satisfaction and support of the ABA community.

Categories & Use Cases

Reviews

What users are saying about CentralReach.
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A league of it's own for ABA businesses

Incentivized
Abigail Koenig
Founder/Executive Director in Professional Services at Colorado Autism Consultants (11-50 employees employees)

Pros

  • Clients: Data collection, template forms, file management, EVV capatability
  • Billing: Session notes and audit supports, billing, accounts receivables, analytical reports
  • Admin: Scheduling, Task Management, PTO requests, messaging

Cons

  • PTO feature isn't too user friendly
  • Payroll feature we find better served through outside resources
  • It's extremely comprehensive and takes quite a while to learn how to use it fluently and work with it in a way that it functions best

Return on Investment

  • CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
  • CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
  • Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.

Alternatives Considered

Relias Learning Management System

Other Software Used

QuickBooks Online, Relias Learning Management System, Indeed Resume

CentralReach is the backbone to what we do!

Incentivized
Angie Fuqua
CEO (Chief Executive Officer) in Corporate at ABA Insight (51-200 employees employees)

Pros

  • All in one integrated tool
  • Customer service
  • Business reports and data

Cons

  • Platform consistency
  • Training for new users

Return on Investment

  • Efficiency increasing productivity
  • Turnaround of claims and AR
  • Analysis of numbers

CentralReach works for us!

Incentivized
Verified User
Administrator in Finance and Accounting (501-1000 employees employees)

Pros

  • CentralReach is easy to use once you get fully trained.
  • CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
  • CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.

Cons

  • CentralReach is a very robust software and sometimes it's hard to navigate or understand the system.
  • The CentralReach support team is not always quick to respond to questions or errors.
  • CentralReach has had a lot of latency issues recently which has caused the system to go down, making it impossible for end users to complete their job responsibilities.

Return on Investment

  • CentralReach has allowed us to have eyes on scheduled versus billable hours
  • CentralReach has audit features that allow us to scrub billing and get it out the door efficiently

Other Software Used

UKG Pro, Citrix Podio, OneDrive

CentralReach is Ok ready for something bigger and better!!

Incentivized
Verified User
C-Level Executive in Finance and Accounting (1001-5000 employees employees)

Pros

  • System is easy to learn and navigate
  • Nice use of tags and labels for unlimited filtering possibilities

Cons

  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!

Return on Investment

  • It is a costly software but cheaper than paper and pencil ;)

Other Software Used

Paycom, ADP Workforce Now, QuickBooks Online