#1 most frequent
United States of America
96.7%499 installations of 516
What is CentralReach?
CentralReach, headquartered in Ft. Lauderdale, is a provider of electronic medical record (EMR), practice management, and clinical solutions that enable Applied Behavior Analysis (ABA) and related behavioral health practices to deliver quality autism care for superior outcomes. The company supports ABA space with solutions including precision teaching, clinical data collection, scheduling, billing and learning management. Boasting users among more than 100,000 clinicians and educators, CentralReach commits to ongoing product improvement, industry expertise, client satisfaction and support of the ABA community.
Categories & Use Cases
Product Demos
Who Buys & Uses CentralReach
#2 most frequent
Canada
1.2%6 installations of 516
#3 most frequent
Australia
0.6%3 installations of 516
A league of it's own for ABA businesses
Pros
- Clients: Data collection, template forms, file management, EVV capatability
- Billing: Session notes and audit supports, billing, accounts receivables, analytical reports
- Admin: Scheduling, Task Management, PTO requests, messaging
Cons
- PTO feature isn't too user friendly
- Payroll feature we find better served through outside resources
- It's extremely comprehensive and takes quite a while to learn how to use it fluently and work with it in a way that it functions best
Return on Investment
- CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
- CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
- Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
Alternatives Considered
Relias Learning Management System
Other Software Used
QuickBooks Online, Relias Learning Management System, Indeed Resume
CentralReach is the backbone to what we do!
Pros
- All in one integrated tool
- Customer service
- Business reports and data
Cons
- Platform consistency
- Training for new users
Return on Investment
- Efficiency increasing productivity
- Turnaround of claims and AR
- Analysis of numbers
CentralReach works for us!
Pros
- CentralReach is easy to use once you get fully trained.
- CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
- CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.
Cons
- CentralReach is a very robust software and sometimes it's hard to navigate or understand the system.
- The CentralReach support team is not always quick to respond to questions or errors.
- CentralReach has had a lot of latency issues recently which has caused the system to go down, making it impossible for end users to complete their job responsibilities.
Return on Investment
- CentralReach has allowed us to have eyes on scheduled versus billable hours
- CentralReach has audit features that allow us to scrub billing and get it out the door efficiently
Other Software Used
UKG Pro, Citrix Podio, OneDrive
CentralReach is Ok ready for something bigger and better!!
Pros
- System is easy to learn and navigate
- Nice use of tags and labels for unlimited filtering possibilities
Cons
- Scheduling module has its limitations
- Instant Chat is not robust
- The App is terrible!!
Return on Investment
- It is a costly software but cheaper than paper and pencil ;)
Other Software Used
Paycom, ADP Workforce Now, QuickBooks Online