Centercode experience from a CSM perspective
Use Cases and Deployment Scope
We mainly used Centercode to log out beta testing task in a Project Management style that involved hundreds of people/employees globally. We follow a pre created task list that was initially added by our Project Admin while we proceed with the actual Beta Testing. The end result is now what we call Zoom Events.
Pros
- The Project Management style of logging tasks allows us to be nitty gritty with our beta testing
- The ability to be able to cross check what other or similar items in the group captured adds value by visibly other issue similarity other testers captured
- The ability to manage view access on a SSO config allows easy access only to those that are part of the actual beta testers on a "need to know" basis
Cons
- The first thing I noticed that was raised was that when we were all logged in and adding stuff, the performance was somewhat degraded (slow)
- I think it would've been easier to have drop-downs created/added per category/area of what's being tested. This adds up to productivity instead of just free text typing
- I definitely had an issue using this with Safari as it wouldn't load some of the items eventhough I had mine updated to the latest version. It'd be great if it worked well regardless of the browser used
Most Important Features
- Bug listing by keyword allows one to move on quickly to test other items allowing the project to progress rapidly
- The "need to only" access basis allows us the right people to have visibility on the entire project
- The part where it's synced with SSO and the SAML attributes select only the right people enabled was both convenient and secured
Return on Investment
- A project and beta testing that could've taken > 6 months or even years was cut down to a month and few weeks only
- Overall accessibility, ease of use, and security were right on the money
- Collaboration tools and features allowing everyone to innovate and spark great ideas and share it
Alternatives Considered
Atlassian Confluence
Other Software Used
Zoom, Zoom Events, Zoom Phone
