TrustRadius Insights for Centercode are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
Users have reported that Centercode simplifies the process of organizing and executing beta tests, resulting in a more streamlined and user-friendly experience. The platform is specifically designed to manage external beta programs and communities, covering everything from recruiting participants to collecting valuable feedback. Users appreciate the end-to-end management capabilities of Centercode, which allows them to log beta testing tasks and follow pre-created task lists.
Centercode finds extensive use in the Transportation and SketchUp sectors of Trimble, particularly for the rigorous testing of hardware and software for trucks. It serves as a comprehensive solution for managing beta cohorts across all products within the company, playing a critical role in ensuring efficient product releases. One notable use case is the management of the pregnancy Band product, where Centercode has proven to be an essential tool.
The Bose Customer Validation team leverages Centercode to conduct alpha and beta tests for their products and features. This helps them identify bugs, validate the user interface and user experience, as well as gather insights before launching a product. Additionally, the Beta and Usability Testing Associate relies on Centercode to run end-to-end customer validation studies post-launch, providing detailed feedback to stakeholders from various departments. The transparency and successful product management enabled by Centercode have greatly contributed to building effective beta programs involving Marketing, Product, Sales, and Engineering teams.
In summary, Centercode offers a user-friendly platform that simplifies the organization and execution of beta tests. Its end-to-end management features make it ideal for managing external beta programs and communities, while also catering to various industries such as Transportation and SketchUp sectors. With its versatility and ability to streamline product releases, Centercode has become an indispensable tool for companies aiming to gather feedback and ensure successful product launches.
We use it across our company to manage ongoing beta cohorts for all products. On my product, the pregnancy Band, we use it heavily and have set up a complex workflow and utilize automatic and ad-hoc surveys and reports heavily. We also use the Ideas, Feedback, and Bugs sections. In a way, we are using it as a CRM to manage who is in our Beta, and based on the automatic flows, remove them from the Beta after a certain amount of time has passed. However, all of this setup was complex to implement and we really pushed the boundaries of what it was designed for. It is therefore complex to maintain and train on.
Pros
Reporting with insights across multiple surveys in one report
One stop shop for beta users to access a lot of information about how to test
Discussion board for beta users to +1 each other's feedback
Cons
The number of steps required to create a survey is way too much
There is a ton of customization available, but it's not clear what way is best to set things up
Likelihood to Recommend
If your Beta is very complex, Centercode works well. It is a "heavy" tool with a lot of options and customization. Set up is fairly complex and time-consuming. Once it is running, and the admins are well trained (15 hours of training total I think), it works great. A good investment if your beta programs will continue running for a while.
The Bose Customer Validation team is using Centercode to run Alpha (internal) and Beta (external) tests for products and features throughout the whole company. We aim to test and validate any new product or feature before it hits the shelves (or your headphones/speakers/etc.).
Pros
All encompassing space to communicate with testers and gather feedback
Quick support
A community space for testers
Cons
Tool itself is very cumbersome and repetitive
Formatting is difficult
Tool improvements take a while to roll out
Likelihood to Recommend
Centercode is a great tool to do many things in one place: house a community of testers, communicate with them, give instructions/known issues/tasks, provide surveys and feedback (issues, ideas, praise). Because it can do so much, the tool is cumbersome to use and hard to learn though.
My title is the Beta and Usability Testing Associate, and I currently run all end-to-end customer validation studies on our products post-launch. I use Centercode to conduct anywhere between 12 and 20 alpha/beta tests a year and give detailed feedback to stakeholders. My stakeholders include hardware product managers, software product managers, QA, Customer Support, Marketing, and Executive Leadership. Utilizing Centercode allows our team to catch bugs, Validate UI/UX, and gather additional insights early in the product development life cycle to ensure that we launch a great product.
Pros
One stop shop for all beta testing needs
Easy to use platform
Great customer support for beta managers
Great reporting tools
Interface allows beta managers to curate a test space specific to their companies needs
Great tool for recruitment
Cons
Some short cuts to curating test spaces
Not having to change survey links each new test, annoying if I am running 4-6 tests at a time
ability to segment iOS and Android feedback in one test space (I always have to run two tests every beta as my team wants to see iOS vs. Android specific feedback bc they are different experiences)
Likelihood to Recommend
Centercode is a one-stop shop for all beta needs. From recruitment to reporting out they offer everything you could want or need in conducting a well-focused beta test.