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Carbonite Safe

Score9 out of 10

30 Reviews and Ratings

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What is Carbonite Safe?

Carbonite Safe is a personal cloud backup solution offered on pricing tiers to backup a single computer to multiple computers, to an insfrastructure consisting of endpoints and servers. Users of the former Mozy product (an online data backup service which allows users to back up their hard drive and, in the event of a computer catastrophe, perform a full restore of all files) are migrated to Carbonite Safe. Mozy was acquired by Carbonite from Dell in March 2018.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Carbonite Safe has to offer, as determined by TrustRadius' reviewers.
Based on 30 ratings of Carbonite Safe's features
View all features

Top Performing Features

  • Universal recovery

    Universal recovery is the ability to restore backups to any machine regardless of the platform

    Category average: 8.7

  • Multiple backup destinations

    Multiple backup destinations is the ability to backup data to more than one location

    Category average: 9.1

  • Snapshots

    Ability to take regular snapshots to ensure that Recovery Point Objective (RPO) is met

    Category average: 9.2

Areas for Improvement

  • Operational reporting and analytics

    The product provides insights and analytics to help keep data secure

    Category average: 9

  • Retention options

    Provision of best-practice and customizable retention policies with reporting

    Category average: 8.9

  • Instant recovery

    Instant recovery is the ability to restore operations very rapidly

    Category average: 8.7

Reviews

What users are saying about Carbonite Safe.
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Software that is great for reliable cloud backup

Incentivized
Verified User
C-Level Executive in Corporate (11-50 employees employees)

Use Cases and Deployment Scope

Carbonite Safe is deployed in most of our clients' environments. We sell their software as an addon to our IT offerings for those who want it.

Pros

  • reliance
  • automatic backups

Cons

  • update issues
  • price is a bit high

Return on Investment

  • great as an addon service for IT offerings
  • looks good for us to have a solution to offer for backups

Usability

Alternatives Considered

Dropbox and OneDrive

Other Software Used

Dropbox

Carbonite Safe is peace of mind

Incentivized
Troy AlcornView profile
Owner in Corporate at Self Employed (1-10 employees employees)

Use Cases and Deployment Scope

Carbonite Safe is disaster recovery for my company. I utilize local backups for day to day operations. In the event something catastrophic happens and my backup is destroyed also, Carbonite Safe is there.

Pros

  • continuous backup
  • Easy recovery of files
  • versioning of files

Cons

  • backup options for NAS
  • backing up files in use (Outlook files for example)

Return on Investment

  • Reduces/eliminates time spent making backups and dispersing/retrieving them off-site
  • Reduces/eliminates cost of storage devices for off-site storage

Alternatives Considered

Dropbox Business, OneDrive and Google Drive

Other Software Used

Dropbox, RoboForm, TeamViewer

Backup at your Fingertips

Incentivized
Verified User
Executive in Professional Services (1-10 employees employees)

Use Cases and Deployment Scope

We use Carbonite Safe for our clients that require a back up. It is used widely amongst our clients. It addresses the proplem of quick easy to setup backup. Installs in under 5 minutes. IUt is a great priced backup for the money I recommend it highly for those whose a simple solution

Pros

  • backs up files/folders/photos/documents/music/email
  • easy to install
  • great customer service
  • Great knowledge of product

Cons

  • sometimes product stops backing up
  • Price should be lower for resellers
  • Speed up restore

Return on Investment

  • ROI could be better
  • Pricing needs to be lowered for resellers
  • Need at least to have 40% off for resellers

Usability

Alternatives Considered

Acronis Advanced Backup and N-able MSP Manager

Other Software Used

Syncro, TeamViewer, ThreatDown, powered by Malwarebytes

Carbonite Takes the Worry Out of Backing Up

Incentivized
Vivian VassarView profile
Owner in Corporate at Hey Viv Inc (1-10 employees employees)

Pros

  • It is so easy to see what files are backed up according to the color dots next to the files. Green indicates backed up and brown indicates that it will be backed up on the next round.
  • We get email updates from Carbonite to help us stay current on our usage.
  • I am confident that our files are backed up and can be easily be recovered. I have been through the process and was able to regain just the files I needed.

Cons

  • I don't see any areas that need improvement. It can be a set it and forget it or you can easily monitor what is backed up if you want to stay on top of it.

Return on Investment

  • We know our data is backed up and secure. It eliminates worry.
  • Questions get answered. The knowledge base has been helpful.

Other Software Used

ShippingEasy, Yotpo

Very efficient and easy to use backup solution

Incentivized
Derek SchroederView profile
Service Manager in Information Technology at Kloud9 (11-50 employees employees)

Pros

  • Simple and reliable, set the software up and let it run.
  • Clear and intuitive to install and configure.
  • Easy to read/monitor email reporting for backup sets.

Cons

  • The complicated licensing system, purchasing can become difficult to comprehend until set-up.
  • From an MSP support standpoint, emails can be cumbersome based on a number of jobs.

Return on Investment

  • Affordable and reliable backup software.
  • It does not take an IT professional to install and configure.
  • May outgrow as business expansion continues.

Alternatives Considered

Carbonite Server Backup, Barracuda Backup and Acronis Backup

Other Software Used

Acronis Backup, Veeam Backup & Replication, Unitrends Recovery Series Backup Appliance

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