Great features but expect to be on your own - weak tech support
Rating: 4 out of 10
IncentivizedUse Cases and Deployment Scope
We have used Campaigner across our whole organization since 2015. We send a monthly e-newsletter to 70,000+ contacts and a weekly email series to 25,000+ contacts. We also run several autoresponder campaigns when prospects sign up for trials of our software. This is a series of emails based on days from sign up date.
Pros
- Workflows to create a series of emails over a long period of time
- List definition to segment contacts by various criteria
- Ability to add and utilize custom fields
- Ability to download contact list in Excel for cleanup and then re-upload into the system
Cons
- Technical support experiences have been awful
- Lack of communication about releases, feature changes and issues
- No ability to spam proof sign up forms with captcha
- Workflows stopped working without explanation or notification
- Report features are lacking
Likelihood to Recommend
Workflow feature makes this best suited for those who want to send a series of emails over time based on contact attributes and behavior.
Ability to add custom fields and define segments makes this tool valuable for very targeted email campaigns.
Lack of communication about releases and poor technical support means your users will need to be fairly skilled in critical thinking and more technical than average. Our knowledge of system came from lots of trial and error.
Ability to add custom fields and define segments makes this tool valuable for very targeted email campaigns.
Lack of communication about releases and poor technical support means your users will need to be fairly skilled in critical thinking and more technical than average. Our knowledge of system came from lots of trial and error.
Vetted Review
5 years of experience