TrustRadius: an HG Insights company

Campaigner Information Reviews & Insights

Score2 out of 10

18 Reviews and Ratings

Get a Demo

Community insights

TrustRadius Insights for Campaigner are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliability: Users consistently mention that Campaigner is a reliable email marketing tool, with no issues of emails being marked as spam. This positive aspect has been mentioned by many reviewers and contributes to their overall satisfaction with the product.

Customer Service Availability: The availability of customer service is highly valued by users, who report that the support team is always accessible and helpful. This positive experience with customer service indicates a strong level of support provided by Campaigner.

Ease of Use: Reviewers find Campaigner easy to set up and use, praising the user-friendly dashboard and features such as split testing and automation. The ease of use and availability of these features contribute to a positive user experience, which has been highlighted by multiple users.

Campaigner Reviews

1 Review
InformationComputer Software1

Great features but expect to be on your own - weak tech support

Rating: 4 out of 10
Incentivized

Use Cases and Deployment Scope

We have used Campaigner across our whole organization since 2015. We send a monthly e-newsletter to 70,000+ contacts and a weekly email series to 25,000+ contacts. We also run several autoresponder campaigns when prospects sign up for trials of our software. This is a series of emails based on days from sign up date.

Pros

  • Workflows to create a series of emails over a long period of time
  • List definition to segment contacts by various criteria
  • Ability to add and utilize custom fields
  • Ability to download contact list in Excel for cleanup and then re-upload into the system

Cons

  • Technical support experiences have been awful
  • Lack of communication about releases, feature changes and issues
  • No ability to spam proof sign up forms with captcha
  • Workflows stopped working without explanation or notification
  • Report features are lacking

Likelihood to Recommend

Workflow feature makes this best suited for those who want to send a series of emails over time based on contact attributes and behavior.
Ability to add custom fields and define segments makes this tool valuable for very targeted email campaigns.

Lack of communication about releases and poor technical support means your users will need to be fairly skilled in critical thinking and more technical than average. Our knowledge of system came from lots of trial and error.
VU
Verified User
C-Level Executive in Marketing (Computer Software company, 1-10 employees)
Vetted Review
Campaigner
5 years of experience