TrustRadius Insights for CallSource are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Informative and useful monthly reports: Several users have found the monthly reports provided by the software to be highly informative and useful. These reports contain all the necessary information, such as missed opportunities and potentially missed revenue, allowing users to identify areas for improvement and revenue growth.
Easy-to-use call reporting feature: Many reviewers have praised the software's detailed call reporting feature for being easy to access and use without requiring much training. This straightforward reporting function enables users to easily pull the necessary data, track their campaigns effectively, and gain valuable insights into their performance.
Convenient phone call tracking capability: Users appreciate the software's phone call tracking capability as it allows them to conveniently listen to calls. This feature helps monitor and evaluate call quality while offering flexibility in turning features on and off based on specific needs.
Callsource is one of the primary tracking methods we use to monitor the performance of our clients campaigns. Right now, I mange it, review phone calls and pull reports and distribute to the account executives accordingly.
Pros
Reporting: Reporting is very easy to pull.
Phone Call Tracking: The software makes it very easy to listen to phone calls.
Cons
Phone Call Recording: The only place where I would like to see improvement is the number of calls that you can listen to. Calls are kept in their database for 30 days, and while they do give the option to download the calls I would prefer to be able to login and pull past calls as needed. Past calls, months down the road can be important to clients so they can compare the strength of their sales teams and see where improvement is needed. It lets you monitor overall campaign effectiveness, and if Callsource added this feature then they'd be unbeatable.
Likelihood to Recommend
Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great.
VU
Verified User
Manager in Marketing (Marketing and Advertising company, 11-50 employees)