#1 most frequent
United States of America
91.3%48,189 installations of 52,797
Categories & Use Cases
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Who Buys & Uses CallRail
#2 most frequent
Canada
5.4%2,862 installations of 52,797
#3 most frequent
Australia
1.4%741 installations of 52,797
A must-have tool for service-based businesses
Use Cases and Deployment Scope
When you are a service-based business that depends on a mix of traditional and digital marketing practices, you need a way to track how customers find you. CallRail allows us to discover where and when our customers discover us. Utilizing CallRail's excellent call tracking, we've been able to hone our marketing methods precisely. CallRail allows us to monitor which platforms deliver and modify our marketing methods accordingly. Additionally, by listening to call recordings, we've been able to substantially update our CSR team's knowledge base so that they can answer more questions and convert more leads. CallRail is a must-have tool for us.
Pros
- Call Monitoring
- Call Tracking
- Platform monitoring
Cons
- That ability to adjust font size
- On start up, I would like CallRail to open to the call log vs the phone number list
Most Important Features
- Call tracking
- Call monitoring
Return on Investment
- More lead conversion
- Better customer communication
- Advanced ad targeting
Other Software Used
HubSpot CRM, simPRO, Google Analytics
CallRail review
Pros
- Not hard to set up.
- Not hard to select numbers.
- Not bad when working.
Cons
- [In my experience] their support is terrible, incorrect support answers are not uncommon, and finding someone who cares can be a challenge.
Most Important Features
- Call tracking abilities.
- Support (which [in my experience] is poor).
- Good customer service folks (which [in my experience] is hit and miss).
Return on Investment
- [I believe] pricing is too high for quality delivered.
- [I believe] quality of support is too low for those who think they are a market leader.
- [In my experience,] not reliable enough.
Alternatives Considered
DialogTech
Great tracking & lead center tool
Use Cases and Deployment Scope
Our company utilizes CallRail for various uses. We contact leads in many different markets and CallRail allows us to have local numbers for each market. Being able to text and call from these local numbers definitely assists us with higher response rates. CallRail is also essential in our ability to track the call volume of incoming and outgoing calls.
Pros
- Local Numbers
- Call Analytics
- Ease of Use
Cons
- Pricing keeps increasing
- Number of included numbers in the plan
- Ability to see text conversation history
Most Important Features
- Tracking & Analytics
- Call Tracking
- Remote Lead Center
Return on Investment
- Higher Productivity
- Higher Accountability
- Higher Lead Conversion
Alternatives Considered
CallTrackingMetrics
Other Software Used
Bigin by Zoho CRM, Adobe Acrobat, Cloudways
Free Trial... More Like Outright SCAM
Use Cases and Deployment Scope
[In my experience,] Their free trial is very scammy and they are refusing to refund $400+ charges on my UNUSED account. Very bad business practice. I strongly recommend looking for more ethical competitors.
Pros
- Product seems ok
Cons
- Business Ethics
- Customer Service
- Stop Scamming Customers
- Sales Team Should Be Honest
Most Important Features
- I was eventually able to cancel my account
Return on Investment
- None
Super fast and efficient tool for call tracking
Pros
- We highly adore its feature of call transcripts.
- We can transfer the call without any complications.
- It is a super smooth and simple tool for call tracking.
Cons
- Its reports need to be more elaborative.
- Its integration feature is a little weak.
- Price is not so satisfying.
Most Important Features
- Call transcript.
- Call tracking.
- Call transfer.
Return on Investment
- Its customer service is top-notch.
- I think there should be an availability of text messages.
Alternatives Considered
Convirza
Other Software Used
Exotel, Unblu, Nimble
