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CallHippo

Score8.2 out of 10

9 Reviews and Ratings

What is CallHippo?

CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes.

The CallHippo platform allows deployment of a flexible telephony network, wherever an internet connection is available. The vendor's goal is to replace desk phones with softphones, which the vendor says can reduce the complexity of setting up a support center.

Top Performing Features

  • Call park

    Ability to hold calls in virtual location and subsequently access from any phone in system

    Category average: 8.1

  • Answering rules

    Ability to enter rules to route calls to main number or other extensions in case of absence

    Category average: 8.3

  • Call recording

    Automatic recording of inbound and outbound calls

    Category average: 8.4

Areas for Improvement

  • Mobile app for Android

    Android app

    Category average: 7.8

Call Hippo - Is "Hippo" stand for their huge pricing (as Hippopotamus) ?

Use Cases and Deployment Scope

CallHippo is useful for us as it provides an official and international calling number with calling fecality. This makes the corporate image better. In my organization, my sales team needs to call clients and leads in foreign countries also we need country-wise no. for our marketing campaign for multiple countries. Also, we can track team-wise calling.

Pros

  • International calling make marketing campaign better.
  • International calling number make more likely to entertain by clients.
  • Team calling track at one place.
  • Calling target can be set and measure.
  • Call summary for visualization for future planning.

Cons

  • Pricing can be less.
  • Assurance of privacy of calls and data.
  • Integration process.

Return on Investment

  • It making a positive impact for number of responses we received from leads.
  • Cost is increased for marketing and sales calling.
  • The team doesn't like to be track and monitor by their seniors.

Alternatives Considered

Knowlarity IVR

Other Software Used

Basecamp, Hubstaff, Miro

BEWARE CALLHIPPO

Use Cases and Deployment Scope

I find it incredible that a company like CallHippo would go through this length just to keep 200 bucks of payment from us. We activated our line, PAID FOR IT! Topped up minutes. Went through the post-sales call, did various calls with support. Were confirmed that the onboarding process had finished. And yet it had not. Out of nowhere, after we sent everything to print and changed the number on some licensing paperwork, they freeze our account, and much worst, THEY SHUT OFF OUR NUMBERS!!!!! And yet, no one answers our emails. We have replied 2 times with all the info and yet nothing. This is SOOOOOO wrong I cannot even begin to express how wrong this is. I hope they enjoyed mistreating us like that and that it was worth losing their company's status over 200 dollars! Because we lost ours. Thank you so much Call Hippo!!! As I search google I see many others have the same issues.

Pros

  • NOTHING
  • NOTHING
  • NOTHING

Cons

  • EVERYTHING
  • EVERYTHING
  • EVERYTHING

Return on Investment

  • RUINED US
  • MADE US LOSE LICENSE APPLICATIONS
  • RUINEDDDD USSSSS

Run away, there are many alternatives way better than them.

Pros

  • No positive sides at all.

Cons

  • Hidden charges.
  • Not delivering the basic services promised.
  • No refunds if you are unhappy.
  • Very suspicious modes of operating.

Return on Investment

  • We lost a lot of money by using them.
  • We had internal issues due to the hidden fees charged by them.
  • We lost a lot of time when finding a lawyer in India to charge them.

Other Software Used

HubSpot CRM, Leadpages, Wix

You can call anywhere with this

Use Cases and Deployment Scope

I use CallHippo to call countries not supported by other tools. It uses various numbers as calling ones and voice is clear. It is integrable with Hubspot as well and web version is also trust worthy. It is worth the money spent as other tools in the market are not used in all the countries.

Pros

  • Web version
  • Caller Ids
  • Support to countries

Cons

  • Mobile App features
  • It's expensive
  • Not smooth integration

Return on Investment

  • Call to all countries supported making it easy to connect.
  • Last resort to make calls
  • Easy to use

Other Software Used

HubSpot CRM, Twilio, Slack

Excellent Business Communication Too

Pros

  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support

Cons

  • Waiting for iOS mobile app

Return on Investment

  • Nice product for business communication