Name: Broadridge Communications Cloud
Author: Broadridge

Customer Identity and Access Management (CIAM)

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

JavaScript Frameworks

Software Configuration Management

Development

Business Intelligence (BI)

Collaboration

Dropshipping

Email Spam Filter

Enterprise Generative AI

Intellectual Property (IP) Management

Supply Chain Visibility

Traceability

Whistleblowing

Enterprise

Accounting

Financial Research

Payment Hubs

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Engagement

HR Management

Leave Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Video Interview

Workforce Analytics

Workforce Management

Human Resources

Cloud Migration

Cloud Storage

Content Delivery Networks (CDN)

Data Center Power

Data Recovery Service

Database Management

Disk Based Backup

Encryption Key Management

Enterprise Service Bus

Fraud Detection

Integration Platform as a Service (iPaaS)

Mobile Data Security

Network Performance Monitoring

Non-Relational Databases

Product Implementation Services

Test Management

Testing Services

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Competitive Intelligence

Content Management

Customer Data

Email Marketing

Enterprise Marketing Management

Marketing Automation

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Video Surveillance

Security

Digital Forensics

Donor Management

InsurTech

Insurance Claims Management

Insurance Policy Administration Systems

Insurance Suites

Pharmacy

Public Transportation

Rental Property Management

Vertical-Specific

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New York based fintech company Broadridge offers the Broadridge Communications Cloud digital suite supporting multichannel interactions between customers and utilities, telecoms, financial and healthcare entities with an interest in building brand loyalty through delivering offers at the right time, receiving feedback on the efficacy of customer support and issue resolution, and generally providing oversight and control to guiding the customer lifecycle.

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Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

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Broadridge Communications Cloud

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Broadridge

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Broadridge Communications Cloud

Overview

What is Broadridge Communications Cloud?