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Brightcove Information Reviews & Insights

Score9 out of 10

42 Reviews and Ratings

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Community insights

TrustRadius Insights for Brightcove are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users commonly recommend three things when using Brightcove:

  1. Consider Brightcove as a robust contender: Users believe that Brightcove is a strong and competitive video cloud solution that deserves serious consideration.

  2. Use Brightcove for solopreneurs and small business owners: Users recommend Brightcove for individuals running their own businesses, especially those who may not have technical expertise.

  3. Set up playlists and tags beforehand: To streamline the user experience, it is suggested to create playlists and tags before inviting multiple users to the platform. This allows for an organized and efficient workflow.

Brightcove Reviews

4 Reviews
InformationInternet1Broadcast Media1Publishing1Media Production1

Brightcove - A bright idea for serving up hot and fresh videos!

Rating: 9 out of 10

Use Cases and Deployment Scope

Brightcove Video Cloud is being used as a video hosting service for the companies television programs that can be found on the company website. It allows an inexpensive way to host and manage TV programs without having to provide our own video servers and the staff to manage them.

Pros

  • Adding and removing videos is a snap. It is very easy to add videos to the service, and schedule the times that they would be live on the website.
  • The quality of the videos and the speed which they were served up was exactly what our company relied on.
  • The best thing about Brightcove was that we didn't have to provide the server space and the technical staff to manage it.

Cons

  • I would like to see a few more player options.
  • A little more flexibility on the scheduling side.

Likelihood to Recommend

The number one issue for my department was the server space and the staffing that it would have taken to host our own videos. Budgetary restrictions prohibited hiring additional staff for the sole purpose of maintaining a video server. The current staff did not have the expertise to produce the quality and ease of use that Brightcove provided right out of the box, which was a major factor in the purchase of Brighcove's services.
GB
Grant Benatar
Director of Digital Media at Tarrant County College (Media Production, 11-50 employees)
Vetted Review
Brightcove
2 years of experience

Video me

Rating: 9 out of 10

Use Cases and Deployment Scope

WJLA uses Video Cloud for all video embed by sales, news and promotion. We use this across the whole organization. We do not typically see many issues, other than load time.

Pros

  • Create new playlist
  • Uploading Video
  • Creating new videos

Cons

  • Implementing AdTags
  • Creating overlays on playlist vs each video
  • Analytics - demo

Likelihood to Recommend

We use for all videos, so we arent typically having a selection process.
SB
Samantha Brady
Director, Digital Operations at WJLA-TV and NewsChannel 8 (Broadcast Media, 51-200 employees)
Vetted Review
Brightcove
4 years of experience

Spotlight on Brightcove

Rating: 9 out of 10

Use Cases and Deployment Scope

I really enjoyed using Brightcove for our live and prerecorded streaming. The flexibility regard to video uploading from mobile devices meant reporters and staff were able to submit video from the field without having to consult a web producer. Prior to an event our web producers were able to set up multiplaylist players and basically walk away as the system managed uploads. Brightcove saved us a ton of time and allowed us to focus on more important tasks.

Pros

  • Live event streaming
  • Ability to customize players
  • Easy-to-use interface and app.
  • Customer support was always quick and helpful
  • Supported advertisements

Cons

  • Building your own player from scratch or modifying an existing players functionality through code is a pain - stick to prebuilt players, or pay for a custom one
  • Reporting is pretty limited
  • You have to pay for 24/7 support

Likelihood to Recommend

If you are looking for a video solution that will allow your organization to simultaneously stream live events while maintaining a large catalog of on-demand videos Brightcove is perfect. Normal learning curve aside, any web producer with video experience should have no issues working with Brightcove.
AB
Ashley Buley
Web Administrator in Marketing at SunGard Public Sector (Publishing, 51-200 employees)
Vetted Review
Brightcove
2 years of experience

BrightCove - Overall a Great VCMS!

Rating: 7 out of 10

Use Cases and Deployment Scope

The read APIs are being used to grab video assets for media processing and meta-data tagging. It's used by our Data Engineering department to easily access video assets and meta data. We are fan of the read APIs, though while good, some of the documentation could be better. We also use the write APIs to write back to Brightcove, which we are slightly less impressed with.

Pros

  • Ability to easily output a JSON response for requested video data. This makes it easy to work with Brightcove as partner.
  • The read APIs are very flexible and can the output can be easily customized using cgi args. This provides great customization of the output and sorting and filtering mechanisms to find the videos you're looking for.
  • The ability to add captions to videos is good, especially with the regulations requiring video captioning. DFXP support works great as long as the player is given the exact XML format it is looking for.

Cons

  • The write API documentation could be better. Specifically, the portion where they talk about adding captions. There are simpler ways that they have documented.
  • The write API could be better. It's up to the developer to retry on write failures as it's limited to 1 QPS, which I can understand. However, I feel they should have a better way to intelligently manage write requests so the end-user does not have to do this. Either this, or provide some examples where more than 1 write request can be combined into 1 http call. For example, if they provided an example where you wanted to add captions and also add meta data in one call, that would be helpful.

Likelihood to Recommend

I don't think this applies to our use-case, but I would like to say that the support staff is helpful if the documentation is confusing.
VU
Verified User
Engineer in Engineering (Internet company, 51-200 employees)
Vetted Review
Brightcove
1 year of experience