Bright Pattern Contact Center

have expensive per minute call costs, while lacking detailed reporting and customization. we had different tools across teams which created silos and made reporting difficult. Bright Pattern solved this problem for us. It also provided us with a faster and more efficient way to serve clients as the CRM window pops up now so now , with Bright Pattern, customer facing reps don't have to switch between windows.

• Bright Pattern's lower implementation costs and time help us achieve our shorter term goals more effectively than the other systems.

Close CRM

HubSpot CRM

My organization is a large healthcare network and Bright Pattern is the phone software used for our I.T. Service Desk.

Bright Pattern has addressed many business

problems for us:

>In comparison to our previous phone system

solution, we went from weekly service interruptions to 100% availability every month.

>Simple to use and easy to understand agent

desktop. Our agents had no trouble adapting to the front end.

>Bright Pattern offers many different methods

for which we can integrate with other applications and API's.

>The Bright Pattern historical database is awe

inspiring. There is beauty in the data and how it is organized. Bright Pattern

offers many out of box reports that are great, but from the novice report

writer to the data scientist, there is a lot that can be done. We can answer tons

of questions that we were never able to before now that the data is available

and organized intelligently.

• 9% Availability
• Automated many processes that saved hours
• Improved our internal processes
• Saved time through integration with incident mgmt tool
• Improved service desk adherence to KPI's
• Customer Surveys allow us to gauge customer satisfaction

Ivanti Neurons for ITSM

Ivanti Neurons for ITSM, Snap Schedule, Epic, Ivanti Endpoint Manager

I love that all of our customer interactions are on one platform. Very user friendly and simple to program. I was part of implementing this software, it was easy to train and easy for agents to learn. The software has great documentation if you need assistance, otherwise their support team has been great! They respond quickly and are easy to work with.

• We were looking for something simple, we did not need a full CRM system.
• However they now offer the whole CRM

Salesforce Sales Cloud Lightning Dialer

We use it as a Contact Center platform for our support channel and we also sell Bright Pattern. The business issues it addresses are the costs related to the Tenant and licensing. Here in Colombia, there are other companies that sell licenses at a lower cost, which is not competitive on that front.

Lo utilizamos como plataforma de Contact center para nuestro canal de soporte y tambíen vendemos Bright pattern, los problemas comerciales que aborda es el costo del Tenant y del licenciamiento, aquí en Colombia existen otras empresas las cuales venden la licencia mas económica y no es competitivo por ese lado

• 100% positive impact with my clients. 100% impacto positivo con mis clientes
• Some in return on investment and others in return on customer experience. Unos en retorno de inversión y otros en retorno de experiencia al cliente
• Time savings in integrations and configurations. Ahorro de tiempo en integraciones y configuracion

Alvaria CXP Pro, Avaya Aura, B2chat and Neotess

GLPI, CRM and Deals for Zendesk, Microsoft Dynamics 365

Bright Pattern Contact Center is the best CCAAS platform

• Easy to reach.
• No corns

Avaya Call Center Elite, Aspect Unified IP, Genesys Cloud CX, 8x8 Contact Center, Talkdesk, NICE Enlighten AI and UJET