Braintree, a PayPal service

We use Braintree, a PayPal service, as our payment provider and up until the 3ds widget update back in June/July 2024 had no real issues. Unfortunately, Braintree, a PayPal service, have deducted our whole Euro income from June & July as fees which has never happened before. We believe this is due to a faulty 3ds widget update but although we have gone through their preferred method of raising the issue a simple phone or teams call with them would/should be enough to get to the bottom of the issue. We are now £11,000 Euro's down and they have completely stopped communicating with us. We won't be using them again once we replatform as, in our experience, their customer support is shocking and our issue has still not been resolved.

• We are £11000 Euro's down over 2 months with no comms about whether this is going to continue. We can't afford to keep losing this amount of income each month as we are making no revenue from Euro transactions.

We have been using Paypal for about 15 years and added Braintree, a PayPal service 4 years ago. We've pulled millions in revenue through their gateways without issue. Recently they requested a review of our account because of one fraudulent user changing 3 times on a single day using a card with matching address and security information - something no merchant can fight against. The total was only a tiny fraction of yearly income and was immediately refunded to the card once the fraud was known.

Braintree, a PayPal service started sending emails to us requesting bank statements essentially telling us "we need to verify you are worth the risk for us to continue working with you" and those emails were triggering our pfishing filter so those emails didn't get to anyone. After 3 weeks without us knowing about the issue or a single phone call they canceled our account.

This was also on a Friday so we were affected for several days because that department doesn't work on the weekends. You tell me, would you trust this gateway with your livelihood that, after 15 years, still doesn't trust you? We won't. We have canceled all services across all 8 companies with Paypal and Braintree, a PayPal service. In my opinion, they are only looking out for themselves and could care less of the impact they have on companies or their employees.

• Payment processing
• Working Capital

• In my opinion, rates are high especially for instant transfers.
• In my experience, instantly severs revenues regardless of history.
• In my opinion, requires far too many verifications eve after 5 years of doing business. You have to constantly prove yourself.

Clover, Paysafe, CORE Merchant Services

• Fast payment processing
• Good fraud detection

We use Braintree, a PayPal servicefor processing payments, both for recurring subscriptions as well as one-off transactional payments. Braintree holds our customer payment information in their "vault." We moved from using two separate payment processors (Stripe + PayPal) into unifying our payment processing in one interface with one vendor, Braintree. We are able to accept payments with multiple payment methods including Apple Pay, Google Pay, Venmo, etc.

• accept multiple payment methods
• drop-in payment UI
• unified view of customer subscriptions and payment methods

• ability to consolidate vendors from 2 to 1
• ability to accept international payment methods
• increased conversion rate of payments succeeding

Stripe and PayPal Payments Pro

Zendesk, Slack, Zoom