TrustRadius: an HG Insights company

boost.ai

Score9.8 out of 10

6 Reviews and Ratings

Get a Demo

What is boost.ai?

boost.ai is a conversational AI software from the company of the same name in Sandnes, a self-learning AI that aims to let users turn information on websites, chat logs or chatbots into superior virtual agents.

Categories & Use Cases

Reviews

What users are saying about boost.ai.
View all reviews

A good IVA for banking industry.

Incentivized
Verified User
Consultant in Product Management (51-200 employees employees)

Use Cases and Deployment Scope

We used an integrated boost.ai for one of the credit unions (financial and banking service). Our client of ours wanted to reduce the customer support cost. Hence, we suggested going with Boost.ai after going through various similar products, it solved a lot of the issues of our client, and we were able to reduce the customer support cost by almost 60%.

Pros

  • Conversational AI.
  • Chatbot.
  • Call center integration.

Cons

  • Customer support.
  • API integration.
  • Pricing

Most Important Features

  • Chatbot
  • Intend creation and configuration.
  • Easy dashboard and reporting.

Return on Investment

  • Reduced customer support cost by about 60%.
  • Smooth integration with call center.

Alternatives Considered

interface, Kore.ai and yellow.ai

A true AI powered Chatbot!

Incentivized
Verified User
Manager in Sales (201-500 employees employees)

Use Cases and Deployment Scope

Boost.ai is an excellent platform to efficiently communicate and solve consumer issues using minimal resources. The artificial intelligence is remarkably accurate. The software is extremely intuitive and setup was a breeze for our information technology team members. It can even use past chat logs to craft future responses to clients.

Pros

  • Artificial Intelligence
  • Intuitive
  • Natural interactions

Cons

  • Perhaps some configurations in admin panel can be tough to navigate.
  • Add more languages
  • Reporting enhancements

Most Important Features

  • Artificial Intelligence
  • Scalability
  • Great UI

Return on Investment

  • Automate customer service
  • reduce workforce
  • Full autonomy, no mistakes