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Booker

Score7.8 out of 10

33 Reviews and Ratings

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What is Booker?

Booker is a leading appointment scheduling, point-of-sale, and business management software that powers thousands of spas and salons worldwide. The software includes a complete suite of management tools, and provides integrated online booking, marketing, and more. Booker is completely web-based, which makes it available from any computer with a browser and internet connection, anywhere at any time. It can also be used via a smartphone or iPad.

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Reviews

What users are saying about Booker.
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Booker - you should give it a try!

Incentivized
Lisa Marie Gonzales, Ed.D.View profile
Chief Business Officer in Finance and Accounting at Mt. Diablo Unified School District (1001-5000 employees employees)

Use Cases and Deployment Scope

I piloted Booker for a few months in my district, trying it to see if it might be an easier way to book COVID testing appointments. When it was explored, we were experiencing very very long lines (150+) for COVID testing. It made sense to explore options for parents and/or students to be able to better manage the scheduling experience. We also thought if we could explore it for COVID testing, we could use it for other events, such as registration for new students.

Pros

  • easy scheduling
  • user friendly interface
  • 24/7 access
  • cloud based
  • fairly inexpensive

Cons

  • customer service was sometimes challenging to get timely responses
  • some of the features took a bit to learn from the end of those setting up the schedules

Most Important Features

  • widgets for our websites
  • easy to use
  • simple user interface

Return on Investment

  • saves on staff time
  • saves on customer service response time
  • reports are easy to prep and share

Alternatives Considered

Doodle

Other Software Used

Frontline Recruiting & Hiring, PowerSchool Enrollment (formerly Registration), JotForm PDF Editor

A very useful tool for every business with best internal and external solutions

Incentivized
HAMZA QureshiView profile
Resident Doctor at DOW UNIVERSITY OF HEALTH SCIENCES (DUHS) (501-1000 employees employees)

Use Cases and Deployment Scope

Booker is very easy to set up and very intuitive. It is very comforting in setting up and booking online for my clients and user can set their schedules according to their use. It also offers the feature of tracking the record of your clients and looking at their progress. In these modern times, it has reduced the paperwork.

Pros

  • Calendar management
  • Gift purchase
  • Online client management
  • Reduced paperwork

Cons

  • Takes long in tracking clients
  • Reports are confusing
  • Difficult to add a new member

Most Important Features

  • Client management
  • Calendar scheduling
  • Client tracking and progress

Return on Investment

  • Management of clients has become easy
  • Paperwork is cut down
  • Checking on the progress and record of clients is at one click

Try Booker!

Incentivized
Eric FrazierView profile
Spa Manager at Crumbs & Whiskers (51-200 employees employees)

Pros

  • Notifcations to patients and alerts for technicians
  • Comprehensize point of sale system
  • One of a kind marketing platform that is cohesive

Cons

  • It is a little cumbersome to use and lacks innovation, like a traditional CRM. Keep in mind, this isn't what it's striving to be.
  • Chat feature for customer support.
  • Old school feel for a new school business.

Return on Investment

  • No 24/7 customer serivce

Alternatives Considered

Acuity Scheduling

Book With Booker

Incentivized
Verified User
Consultant in Customer Service (10,001+ employees employees)

Use Cases and Deployment Scope

Booker is a platform to run and grow your business facilitating various features like booking appointments, selling by point of sale, attracting new customers online and on partner sites, managing and analyzing data, and maintaining customer relationships. With an evolutionary transition in the digital marketing industry booker is all that you need to have a competitive edge over the other competitions.

Pros

  • With industry-proven experience in technology for salons and spas, Booker is all you need to run your business and your community
  • With a great dataset, it helps to analyze the data and conclude business decisions in the basis of the data
  • It is a wide bank of customer set which helps to maintain relations and give a boost to the business

Cons

  • Wider line of businesses can be covered giving it a wider reach
  • The UX of the platform can be enhanced to make it easily accessible
  • Multiple features can be added apart from booking to make it a one-stop solution to market your venture digitally

Most Important Features

  • It helps me to enhance my business by leveraging multiple features of booker from booking an appointment to maintaining customers it's a one-stop solution for it all
  • Data generated is of high value and relevance to the business
  • Digital Marketing has become easy due to Booker and is also helping to build an edge over other competitors in the market

Return on Investment

  • It has helped to generate more revenue by making the business process easier and automatic
  • It has helped us to build a strong customer base in this competitive market which is helping us generate revenue not only now but also in a future returns
  • It has helped us to eliminate the dependency on a manual tasks which has helped us to cut short the human effort which is also adding to revenue generation

Alternatives Considered

Appointy and MINDBODY

Other Software Used

Appointy, MINDBODY, GoodTime.io

Booker gains

Incentivized
Alonso SalgueroView profile
Owner in Corporate at Salon Ziba (51-200 employees employees)

Pros

  • Up to the minute analysis of sales. Graphics on dashboard.
  • Access books from anywhere.
  • Integration of booking platforms.

Cons

  • Having multiple salons, somehow seeing clients' history from another location easier than having to open the other location's data
  • Perhaps link telephone calls to Booker so software can recognize the client and open their profile. I know this is a long shot but ....
  • Marketing tools tha integrate to the software

Return on Investment

  • Great reports that allows me to focus on sales and returns.
  • Essentially a great tool for best customer service.
  • Very good inventory analysis and reports.

Other Software Used

QuickBooks Pro, LinkedIn Marketing Solutions, Microsoft Access

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