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BlueSnap

Score8.8 out of 10

10 Reviews and Ratings

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What is BlueSnap?

BlueSnap is a global eCommerce platform with flexible integration options and PCI Level 1 security. Additional capabilities include BlueSnap’s AR Automation Software (formerly Armatic, acquired October 2019) which streamlines the entire quote-to-cash process, and its Subscription Billing Engine with customizable billing plans, automated payment management, and global optimization practices.

Categories & Use Cases

Reviews

What users are saying about BlueSnap.
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BlueSnap is a really safe software.

Incentivized
Angela Alessandria O'sullivanView profile
Key Account Manager in Finance and Accounting at Mr. Cooper (5001-10,000 employees employees)

Use Cases and Deployment Scope

BlueSnap is software that themes sales management and ensures regulatory and tax compliance to ensure security. We can also note that BlueSnap is a tool that simplifies payment processes with a robust and extensive system of functions that automate different processes and an entire integrated platform. We can process bill payments, subscriptions, general online games any payment system can be made with BlueSnap. Security is also another point in favor of this software, security is guaranteed from the initial stage to the customer's payment process, which generates trust and increases sales significantly and exponentially.

Pros

  • The security to process BlueSnap payments is what I like the most and also the regulatory and tax compliance.
  • The payment process is fast and secure from the initial stage to the last instance of payment.

Cons

  • We have experienced delays at times due to what is a bit complex to understand and set up at the initial stage.
  • I think it requires more documentation to improve our understanding of this payment system.

Most Important Features

  • Complies with tax regulations.
  • The security of the payment plaza is one of the most notorious characteristics.

Return on Investment

  • It has been noticed that the sale increased due to the fact that the payment process no longer has complex features and this is something that customers appreciate.
  • Many of the checkout processes are automated and this helps increase sales.

Reliable Payment Processor with Multiple Integrations

Incentivized
Rohit LangdeView profile
Marketing Manager in Marketing at MalwareFox (11-50 employees employees)

Use Cases and Deployment Scope

We have been using BlueSnap for processing payments of our SaaS product which has annual renewal subscription model. Our previous provider had problems processing MasterCard payments. We are now up and running smoothly processing multiple payment modes. Another major solution they provided is Fraud Prevention which has straight-forward reporting system making it beneficial for both the parties.

Pros

  • Fraud Prevention.
  • Chargeback remediation.
  • Precise Developer Documentation.

Cons

  • Fees and Required Minimum Balance.
  • In my opinion, invoice generation is cumbersome.

Most Important Features

  • Detailed and Customizable eCommerce reporting.
  • Seamless Integration with Zuora.
  • Ability to accept ACH/Electronic check.

Return on Investment

  • Pro-Active Support Response.
  • Seamless Integration with our CRM and other tools.
  • Offering Multiple Payment Options to Customer leading to more conversions.

Other Software Used

2Checkout Monetization Platform, from Verifone, Stripe, MyCommerce

BlueSnap is powerful and Easy Data Processing and Operation Management is the Best.

Incentivized
Ellie WalkerView profile
.NET Software Engineer in Information Technology at Grupo Printer (201-500 employees employees)

Use Cases and Deployment Scope

BlueSnap is powerful and easy features for the users and great data virtualization. BlueSnap has reliable data modeling when it comes to the users and strong functionalities on the field. BlueSnap is the best platform I can require. BlueSnap has an easy reporting platform.

Pros

  • It requires experience.
  • BlueSnap requires heavy machines.
  • Not easy to configure.

Cons

  • Excellent planning on this platform.
  • Services automations.
  • Require of heavy machines.

Most Important Features

  • Excellent manuductions.
  • Powerful platform capability.
  • Only professional users can import large files.

Return on Investment

  • BlueSnap has best performance.
  • This platform has increased best management.
  • Data processing and business operation are very easily.

Other Software Used

BlueSnap, Huawei Cloud API Gateway, Avanan

Better user experience than most processors

Incentivized
Verified User
Manager in Finance and Accounting (201-500 employees employees)

Use Cases and Deployment Scope

Credit card acceptance and compliance and chargeback management. We also use the companion software Armatic. Armatic gives us AR automation while Bluesnap handles the processing with ease.

Pros

  • Integration to ERP
  • Reconciliation to cash
  • Customization options

Cons

  • Confusion on their branding of multiple products
  • Unclear implementation requirements and direction
  • Slightly overpromising functionality in sales cycle

Most Important Features

  • PCI compliance
  • Low processing fees
  • Easy customization

Return on Investment

  • Turned a 4 hour/week cash reconciliation headache into an automated process
  • Armatic replaced one Collections FTE on our team via automation

Alternatives Considered

Merchant e-Solutions

Other Software Used

YayPay, by Quadient, Emburse Certify, Ceridian Dayforce

An evolving solution that is flexible

Incentivized
Verified User
C-Level Executive in Research & Development (11-50 employees employees)

Use Cases and Deployment Scope

In our online marketplace platform, most of our customers use BlueSnap to charge credit cards.

Pros

  • Sufficiently good technical documentation.
  • Good sandbox (though missing some features).
  • Stable, works quite well.
  • Continuously improving.
  • Great webinars, information sharing.
  • Economic.
  • A company of people.

Cons

  • [If feel they have] poor technical guidance and assistance for developers. Good reference docs, but no helpful implementation guides, or recommendations on how to choose among the various technical solutions.
  • While technical support can be great, if I reach a *certain* support person, I will get very lackluster support and a very miserable experience.
  • Furthermore, they suddenly stopped responding via email, and switched to a web-based support system - without informing anyone, no notifications, and we basically didn't receive any responses for two weeks until we realized what was happening.
  • Some basic use cases are not supported by Sandbox, such as simulating failures in adding credit cards, simulating failures in payments, simulating payments in certain amounts, etc.
  • Information like test credit card numbers for checking different scenarios (like 3DSecure failures) are located in a separate location (for example) from the test credit card numbers used to simulate invalid credit cards.
  • I had a lot of problems with the implementation of MFA, with "secret code emails" being sent minutes after attempting to log in, resulting in a lot of frustration and hindering the use of the system.
  • A part of the system is patchwork - the anti-fraud system, 3DSecure support, chargeback management - are all through external vendors, and their tools are not properly integrated into the Control Panel, not the user system, etc.
  • [In my experience] there are many payment errors and they receive many different inputs (because of their many partners). It is hard to show any meaningful information to our customers, whereas explaining what to do is difficult.
  • There is a bug where Customer Information cannot be changed unless BlueSnap is contacted manually.
  • [I believe] the IPN integration with GreenInvoice has a problem with invoice generation.

Most Important Features

  • 3D Secure.
  • Chargeback Management.
  • Smart Charge Routing.

Return on Investment

  • Some customers are more likely to convert using a credit card than PayPal.
  • Fees are lower than PayPal.

Alternatives Considered

PayPal Payments and Stripe

Other Software Used

PayPal Payments Pro, Swydo, by DialogTech, FullStory