#1 most frequent
United States of America
87.3%110 installations of 126
What is Blackbaud NetCommunity?
Blackbaud NetCommunity provides tools to engage alumni and supporters, wherever they may be, helping users:
Categories & Use Cases
Who Buys & Uses Blackbaud NetCommunity
#2 most frequent
Canada
8.7%11 installations of 126
#3 most frequent
Australia
2.4%3 installations of 126
NetCommunity For Now...
Use Cases and Deployment Scope
We use BBNC to host our donation pages, for event registrations and for blast e-mail communications. The integration with Raiser's Edge and the gift queue and to load communication lists from queries helps to limit the number of products we need and keep tight integration.
Pros
- To have some web design for our giving pages within our departmental control has been helpful.
- The integration between Query and BBNC for loading communication lists works very well.
- Customer support for this product, via chat, has always been great.
Cons
- When we have carding attacks on our payment gateway it is always a struggle to get all the players to work together and determine how to get us back up and running. ReCAPTCHA at the highest level is not supported, for example.
- From experience, the product has not been stable in the last couple years and all signs have been pointing towards a sunsetting of this product for years.
Return on Investment
- We are able to manage quick turn-around when needed for Event pages and registration.
- Integration with Raiser's Edge is certainly efficient
- I believe the unsubscribe functionality is potentially removing folks permanently from all of our communications for one small reason, thus eliminating future fundraising opportunities because they cannot be selective.
Other Software Used
Blackbaud Raiser's Edge NXT, GiveCampus, ThankView, EverTrue Raise
Blackbaud NetCommunity helped us raise more funds!
Pros
- Ease of donation forms online--secure donation pages are very important to our constituents.
- Broadcast emails to our constituents
Cons
- Better capabilities of creating forms within our website's design
Return on Investment
- The secure online donation forms provided a big boost to our online donations
- Ease of importing data into Raiser's Edge was a time saving feature over having to enter the data manually
Alternatives Considered
Blackbaud Online Express
Other Software Used
Blackbaud Online Express, Blackbaud CRM
basic but useful
Pros
- Donation forms can be set up for each specific campaign and linked to specific funds and appeals in Raiser's Edge
- Event registrations/ticket sales are also lined directly to the event records in Raiser's Edge
- NC pulls data needed for sending out e-blasts directly from Raiser's Edge which makes it possible not to have to recreate email lists all the time because you can send it using Raiser's Edge queries. We also like the tracking feature where we know how many emails were opened and resulted in donations
Cons
- The E-Card functionality is not perfect. We had difficulty sending out e-cards with multiple recipients as all the selected recipients ended up getting emails with the first name of the first recipient used for all of them in the addressee sections. Blackbaud has been unable to fix it for us so we are forced to continue using the limited Ecards function
- It is not mobile friendly
- It needs to have multiple unsubscribe levels - right now it only gives an option to unsubscribe but we would like to add different levels of subscription
- The emails look different in preview vs the final version
Return on Investment
- NC allows us to create multiple fundraising initiatives and reconcile the funds accordingly
- It allows us to quickly set up event pages
- The Ecard solution has had a negative effect when multiple gift card recipients got an email addressing them with someone else's name
- The unsubscribe function precludes constituents from possibly choosing an option to not unsubscribe completely from all of our communication but make a selection of what they want to continue receiving emails about.
Alternatives Considered
Luminate Online and DonorDrive
Other Software Used
Luminate
Solid
Pros
- Ease of use
- Large community
- Certificates available
Cons
- Online forms could integrate better with CMS (other than iframe)
- Better API to sync with other CRMs
- Lower price
Return on Investment
- Easily collect online donations
Alternatives Considered
GitHub, HubSpot CRM and HubSpot Sales
Other Software Used
HubSpot, Typeform, Zapier
NetCommunity - Integration is Key
Pros
- NetCommunity integrates with Raiser's Edge well.
- It is fairly simple to construct an email.
Cons
- NetCommunity has very simple analytics. It would be great to be able to see more in depth information on how constituents are reacting to the email they receive.
- Though it is simple to construct an email, making a complex design can be challenging due to the limitations of the design tool.
- Although A/B testing is available within NetCommunity, it is not easy to set up.
Return on Investment
- It has had a positive impact because 99% of the fundraising dollars that we get from email appeals come from emails sent through NetCommunity.
Alternatives Considered
i-modules and MailChimp
Other Software Used
Blackbaud Online Express, Raiser's Edge NXT, Financial Edge NXT
