Blackbaud eTapestry

Score2.8 out of 10

159 Reviews and Ratings

What is Blackbaud eTapestry?

Blackbaud eTapestry is a donor management solution that helps growing nonprofits build a stable foundation for success, beat fundraising goals, and catalyze growth. eTapestry boasts more than 6,000 nonprofits and institutions as users, who manage and track fundraising performance, engage new supporters, and maximize existing donor relationships with the software.

Categories & Use Cases

Media

Screenshot of Constituent profiles in eTapestry are customizable and provide a complete view of supporters and their interactions with other oganizations from a single screen.

Screenshot of The eTapestry home screen can be customized to surface whatever is important to the organization—progress towards goals, campaign performance, recent gifts, top supporters, upcoming events, and key performance indicators that provide a clear view of fundraising performance.

Screenshot of eTapestry comes with out-of-the box reports that can help segment the supporter-base and develop strategies for engagement and outreach.

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Screenshot of Constituent profiles in eTapestry are customizable and provide a complete view of supporters and their interactions with other oganizations from a single screen.

Wealth screening
The software can access publicly available wealth screening data to provide information on donors’ charitable giving histories.
Category average: 6.5
Constituent engagement and marketing
Email, text, phone, print mailings, digital ads, and/or social media communications capabilities are available for constituent engagement and marketing.
Category average: 6.9
Role-based user permissions
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration
Category average: 7.9

Social listening
The software can track constituents’ mentions of the organization on social media platforms.
Category average: 5.3
Text and phone donations
Constituents can donate via text or phone call.
Category average: 5.9
Reporting and data visualization
Track donor retention and acquisition, campaign success, and incoming donations recommendations for ask amounts, donors at risk of lapsing.
Category average: 6.9

Brittany Beltz View profile

Assistant Director of Annual Giving and Stewardship Manager at The University of Findlay (201-500 employees employees)

Use Cases and Deployment Scope

We use this product regularly to manage our prospect and donor relationships. All reports are pulled from here to gain relevant and updated information. If we didn't have this system for our whole team to keep track of individuals, we wouldn't be as strong. There are a variety of different products within Blackbaud eTapestry, and we use a good number of them.

Pros

Provides information
Allows ease of reporting
Gives a variety of information

Cons

Some things are a little clunky to get through
The database is a bit antiquated
Price is always a factor we consider

Return on Investment

New fundraising opportunities discovered
Time saved researching
Good information repository

Usability

Alternatives Considered

Blackbaud Raiser's Edge NXT

Other Software Used

Blackbaud Raiser's Edge NXT

Marnel Sexton

Executive Director in Marketing at Acres of Hope (11-50 employees employees)

Use Cases and Deployment Scope

We used Blackbaud eTapestry for our Donor Management system for our organization since 2012.

Pros

housing records

Cons

In our experience, difficult to navigate
In our experience, reports are nearly impossible to run
In our opinion, customer service is terrible
In our opinion, system is very outdated
In our opinion, trainings are ridiculously expensive
In our experience, 3 year auto renewal without receipt or acknowledgment!!

Return on Investment

easy to see who monthly donors are

Usability

Other Software Used

DonorPerfect

Verified User

Administrative Assistant (51-200 employees employees)

Use Cases and Deployment Scope

We used Blackbaud eTapestry as our donor database - we kept contact information and history on individual and organizational records, we tracked our donations (monetary, gifts-in-kind, etc.), and ran reports for analysis. Blackbaud eTapestry was good for the level of donor stewardship and the number of donor records at our mid-size organization.

Pros

Management of household records
Data health review
Giving history overview

Cons

Querying and Reporting
Search

Return on Investment

Constituent management was easy for all members of the Development team, not just the database administrator, meaning everybody could find information easily and quickly

Usability

Alternatives Considered

Blackbaud Raiser's Edge NXT and Raiser's Edge

Other Software Used

Constant Contact, Microsoft 365

Karen Tuecke

Partner in Mission in Professional Services at Sisters of the Presentation of the Blessed Virgin Mary (51-200 employees employees)

Use Cases and Deployment Scope

We use Blackbaud eTapestry in our day to day fundraising activities. We use it to store supporter information, document donations, run queries and reports, compose and send communications and to make bank deposits. This software system supports all of our fundraising needs in one software system.

Blackbaud eTapestry is very easy to use and is user friendly. Credit card transactions can be made seamlessly. Recording data has never been easier!

The program is also fully customizable for data fields. If you have volunteers, different affiliates, personal information or anything in particular you want to track, you can!

Pros

Easy of use for data entry
Simple to create queries and compound queries
Reports are fully customizable and can be run on or off hours
Auto processing of credit cards
Data fields are easy to populate with donor information
Importing and exporting of information including deposits
Integration with QuickBooks
Acknowledgement letter creation and storage

Cons

Would like to see a better integration with website forms. At this time, they are not as customizable as one would like.
Mobile giving needs to be a priority to be added seamlessly.
Accuracy of the email and social media finder is subpar.
Wealth screening cannot be trusted. Could be for the wrong person with the same name.
Price point for the database itself is high for small organizations and has dramatic increases.
Credit card and processing costs and the payment enablement fee of $600 a year is unacceptable.

Return on Investment

With the rising costs of the program, Blackbaud eTapestry has driven our ROI down. In 2024, we had a 62% increase in the cost of the software alone. In 2021 and 2022, our fundraising was down, so with a lower revenue stream and extensively increasing costs, Blackbaud eTapestry may not be your best choice.
The positive impact is that the program is simple to use and to learn how to operate the program is easy. Data entry is a breeze and so is reporting. We love these features.
We do not use the email finder service and had to remove and manually enter the emails and social media names we gather from our constituents. These services did not return the accurate emails or social profile names, therefore it cost us more time to remove them and identify the appropriate ones.
Direct integration with Blackbaud Merchant Services and the ease of exporting to QuickBooks is a plus for our small organization.
During budget time it took more than three months to get an accurate quote for renewing the software (and a quote that was not someone else). The customer service and account management lacked communication, lacked an understanding of who they were communicating with and has not made a positive impact on our organization.

Alternatives Considered

DonorPerfect, Bonterra Guided Fundraising, Virtuous CRM, Little Green Light and Sales Boomerang

Other Software Used

Microsoft 365 Business Premium, Google Analytics, QuickBooks Online

Usability

Karen Tuecke View profile

Partners in Mission for Development at Sisters of the Presentation of the Blessed Virgin Mary (51-200 employees employees)

Pros

Daily, we are entering data about our partners in mission. We use that data to create queries and to run reports. eTapestry has made our work easier.
Our processes are now streamlined with eTapestry. We know what we need daily, weekly, monthly, etc. and eTapestry gets the work done for us.
Deposits and credit card transactions are easily managed by eTapestry.

Cons

We conduct a lot of donor visits. It would be nice to have a mapping option to layout donors in a certain area and map out the visits, rather than us using Google.

Return on Investment

eTapestry has allowed us to diversify the ways we organize and reach out to our donors.
eTapestry has added in the planned giving component, so now we have to opportunity to walk our donors through the planned giving stages and track our means of communication.
In the last year, eTapestry took the journal entries and separated out the mass contacts (such as mass mailers, thank you batches, etc...). This has helped us manage our partners in mission more easily and to see the big picture of the donors giving history.

Alternatives Considered

The Raisers Edge, DonorPerfect and 1CRM

Other Software Used

Microsoft 365 Business, Google Analytics, Influitive AdvocateHub

DonorPerfect

Bloomerang CRM

Bonterra Salsa

Blackbaud eTapestry

What is Blackbaud eTapestry?

Categories & Use Cases

Media

Key Features

Top Performing Features

Wealth screening

Constituent engagement and marketing

Role-based user permissions

Areas for Improvement

Social listening

Text and phone donations

Reporting and data visualization

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Alternatives Considered

Other Software Used

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Usability

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

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