Bitrix24 Professional, Scientific, and Technical Services Reviews & Insights

Score7.2 out of 10

102 Reviews and Ratings

Community insights

TrustRadius Insights for Bitrix24 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Bitrix24 has become a valuable tool for organizations looking to streamline their operations and improve communication. Users have found value in using Bitrix24 for project management, communication, and HR needs. Engineers have effectively coordinated and tracked their work using specific project management tools within Bitrix24. The marketing department has streamlined their processes by using Bitrix24 for project management and communication purposes. Additionally, Bitrix24's messaging capabilities have enabled the advertising department to communicate and collaborate more efficiently.

Bitrix24's intranet and HR features have been beneficial for organizations looking to centralize their information and streamline internal processes. Users have praised Bitrix24 for bringing all stakeholders together in one place, facilitating quick decision-making and collaboration. The software's comprehensive features have made it a suitable solution for managing the entire organization's database and providing a centralized hub for information and data management. It has solved the problem of managing tasks, creating Gantt charts, delegating tasks, and incorporating documents into projects. Moreover, it is used to monitor marketing progress for real estate projects and make data-driven decisions.

Bitrix24 is also widely used for general purpose and work-related communication across the whole organization, connecting employees in different geographic locations and centralizing business tasks, meeting schedules, and client information. It serves as the main interface between internal teams and external contractors and advisors, providing a platform for project-based discussions, task assignment, and eliminating the need for excessive email communication. The deals division utilizes the CRM functionality of Bitrix24.

Overall, Bitrix24 simplifies operations by offering a consolidated solution for communication, project management, and CRM. Its user-friendly interface and diverse set of features enable users to efficiently coordinate projects, streamline internal processes, manage databases, monitor marketing progress, and facilitate collaboration across teams and stakeholders.

Bitrix24 Reviews

5 Reviews

Professional, Scientific, and Technical ServicesInformation Technology & Services1Marketing & Advertising3Human Resources1

Bitrix24 gives you the peace of mind to manage your business efficiently

Rating: 10 out of 10

Incentivized

July 3, 2021

Use Cases and Deployment Scope

Bitrix24 is essential for my entire company, all members use it from sales to project management, we manage them through this tool. It helps us to maintain full control of our marketing campaigns, prospects and negotiations, quotes, and invoices.

Pros

Allows you to monitor and visualize the entire sales flow of the company
Traceability of prospects and the sources from which they come
Multi-agent contact center
Automation of recurring tasks and processes

Cons

Extend the email history to more than 3 months in the case of webmail
The kanban view visualization for projects to be able to adapt it to the methodology SCRUMBAN

Likelihood to Recommend

Bitrix24 is perfect for small and medium-sized companies, who want to optimize their marketing, sales and customer service processes at low and affordable costs.

Tribett Requena

Gerente Administrativa in Corporate at Agencia Todo Digital (Information Technology & Services, 1-10 employees)

Vetted Review

Reseller

2 years of experience

View profile

The BEST looking CRM that saves your team and business time.

Rating: 9 out of 10

Incentivized

May 19, 2021

Use Cases and Deployment Scope

It is used as a CRM, email, and task & project management. Bitrix24 unifies using multiple applications into one beautiful, easy-to-use program. Opening, closing, and switching into different applications uses more time than one program that can do it all. It saves time, and computer resources too.

Pros

Unser Interface. You can even change the theme of the application.
You can see everything visually well.
Connecting with your email platform.

Cons

Technical support option with longer reply times for all users, not just commercial accounts.
Payment Options integration.

Likelihood to Recommend

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.
If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!

Sanjit Mandal

Digital Marketing Strategist in Professional Services at California SEO Professionals (Marketing and Advertising, 1-10 employees)

Vetted Review

3 years of experience

View profile

Bitrix24 is a high-end intranet service

Rating: 9 out of 10

Incentivized

April 27, 2021

Use Cases and Deployment Scope

Handling all intranet processes and business strategies from the Bitrix24 platform has been one of the best work decisions we have been able to make. All the results have been fully satisfactory when it comes to categorizing and maneuvering data of different kinds. Bitrix24 is one of the best services you can get to cover CRM, business intelligence, and even marketing operations. Its ease of connection to other services. In case of working from a Smartphone terminal, it is possible to cover all kinds of tasks. Can be used in conjunction with CRM services for more extensive diagram printouts.

Pros

Its data cataloging system maintains high scalability.
It can be integrated with various business management services.
Can be connected to various platforms based on marketing generation, such as Facebook lead Ads.
Appointments with prospects for customers and employees can be scheduled completely free of charge.

Cons

Automated notifications from bitrix24 are difficult to schedule.
Emails that we add to bitrix24 account are often closed.
Reserved resource reports are not updated live.
If the contact center is to be used, it is difficult to schedule channels to show the necessary information depending on different priorities.

Likelihood to Recommend

Being such a multifaceted software, it is recommended to work with scenarios that require several processes to track employees if it is about reviewing their expenses or monetary operations within the company. It can also be used to deal with online stores through its bitrix24 store extension.

Jason Kerley

Social Media Manager in Social Media at SSDIGITALCO (Marketing & Advertising, 201-500 employees)

Vetted Review

1 year of experience

Bitrix24: A project management tool that can grow with your business

Rating: 6 out of 10

Incentivized

October 25, 2019

Use Cases and Deployment Scope

Bitrix24 has been used for the whole organization. It (after several other tests with similar software), has been the most robust and all-inclusive project management software that we have ever had. It has solved the problem of managing tasks, creating Gantt charts, delegating tasks, incorporating documents into projects and tasks, and having software that can integrate with our other business software.

Pros

Easy access for ALL users within the organization.
Provides the ability to create subtasks, tasks, projects and provide a clear picture of progress as a result.
Offers integrations WITHIN Bitrix, including CRM and text messaging (sales).

Cons

It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.

Likelihood to Recommend

Bitrix24 is well suited for any organization that needs a project management tool that can grow with them. I cannot stress this enough! This software works for startups and large organizations! That's important considering the learning curve, and the amount of time that it takes to set up a company-wide software. The software is set up to support all internal teams, as well as have folders/tasks specifically for dedicated teams (ie- executives, marketing, etc). The approvals process also helps managers to track each step of the way.

Bitrix24 may not be well suited for an organization that is looking for a quick-to-use, temporary project management solution. Its layout is very detailed and requires a commitment to not only learn how to use but to manage. This may not be great for someone who is looking solely for a task manager.

Verified User

C-Level Executive in Corporate (Human Resources company, 1-10 employees)

Vetted Review

2 years of experience

Bitrix24 is all you need in your Organization

Rating: 7 out of 10

Incentivized

December 16, 2016

Use Cases and Deployment Scope

Bitrix24 is being used by our organization for the general purpose and work related communication. It is being used across the whole organization and every employee of the company get the login details for the same. Bitrix24 helps us for communication between the employees related to work queries, business meetings, schedule, task allocation, file sharing, documents sharing, image sharing, etc. It connects all employees of the company present in different geographic locations. We get all our business tasks, meetings schedules, client information, and contact details all are in one platform i.e. on Bitrix24. Every day of work starts with bitrix24 and ends with bitrix24.

Pros

Bitrix24 is not only a chatting and communication platform. It does lots of activities for us to communicate with peers in best way which helps to get done our work activities done properly on time and as per schedule. For example, if there is a meeting scheduled on a particular date, we used to get the notification on that day once we login. Also we get a notification about who is going to attend and what the agenda of the meeting will be. The best thing is that all these activies are very user user friendly in bitrix24. You can easily understand it what's going on there.
Bitrix24 is very simple and understandable. The user interface of the bitrix 24 is damn good looking and appealing. The Update has various option to upload. You can upload any particular file for selected users. Task allocation bar also has various options. It tracks your task activities and keeps updates on it to the allocator. You can close the task by clicking on task completion button, hence the task allocator will automatically get notified that task is completed.
The another best thing of the bitrix24 is general update bar. Every employee can share their updates and task completion success on that. For example, in our organization if any campaign or project is successfully done then person related to that project to share his success with all, and also share his new findings and how they completed this by overcoming the challenges. That feature of bitrix24 is very unique. Even our organization director shares general updates and success milestones of the company on this bar.
You can make groups of particular teams or departments to interact with similar job roles of employees, where you can communicate all your project related queries and tasks with your peers.
In short bitrix24 has reduced the various emailing work within our organization.You don't have to wait for the email for work. You can ping a particular person and get your work done over the system. It is very useful in various small and big updates as well.
Bitrix24 also provides audio/video communication which is also helpful when communicating with senior managers to get better understanding and to solve various business problems.

Cons

In spite of various good features of bitrix24, it has room of various improvement also. Bitrix24 has various crash reports in our organization which makes birtix24 annoying. Sometimes the downtime is more than 5 hours, which makes bitrix24 poor on the technical side. This means you cannot depend on bitrix24 for your work; you have to maintain a back up plan for it.
You cannot connect various other applications in bitrix24. It supports very few applications. [For example] Grammarly works poorly in bitrix24.

Likelihood to Recommend

Bitrix24 is overall is very good and has various good features also. But the best scenarios where bitrix24 is well suited is small team work sharing communication. You can make a small group of particular 10-20 employees of your project team or departmental team where you can communicate in a better way and do your work effectively, which saves time and cost of the work. Here in small groups the dependancies of work are small and less risk is there. But if you want to go use birtix24 for the whole organization with full function then more risk gets associated with it.

Verified User

Analyst in Marketing (Marketing and Advertising company, 201-500 employees)

Vetted Review

1 year of experience

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Bitrix24 is all you need in your Organization

Rating: 7 out of 10

Incentivized

December 16, 2016

Use Cases and Deployment Scope

Pros

Bitrix24 is not only a chatting and communication platform. It does lots of activities for us to communicate with peers in best way which helps to get done our work activities done properly on time and as per schedule. For example, if there is a meeting scheduled on a particular date, we used to get the notification on that day once we login. Also we get a notification about who is going to attend and what the agenda of the meeting will be. The best thing is that all these activies are very user user friendly in bitrix24. You can easily understand it what's going on there.
Bitrix24 is very simple and understandable. The user interface of the bitrix 24 is damn good looking and appealing. The Update has various option to upload. You can upload any particular file for selected users. Task allocation bar also has various options. It tracks your task activities and keeps updates on it to the allocator. You can close the task by clicking on task completion button, hence the task allocator will automatically get notified that task is completed.
The another best thing of the bitrix24 is general update bar. Every employee can share their updates and task completion success on that. For example, in our organization if any campaign or project is successfully done then person related to that project to share his success with all, and also share his new findings and how they completed this by overcoming the challenges. That feature of bitrix24 is very unique. Even our organization director shares general updates and success milestones of the company on this bar.
You can make groups of particular teams or departments to interact with similar job roles of employees, where you can communicate all your project related queries and tasks with your peers.
In short bitrix24 has reduced the various emailing work within our organization.You don't have to wait for the email for work. You can ping a particular person and get your work done over the system. It is very useful in various small and big updates as well.
Bitrix24 also provides audio/video communication which is also helpful when communicating with senior managers to get better understanding and to solve various business problems.

Cons

In spite of various good features of bitrix24, it has room of various improvement also. Bitrix24 has various crash reports in our organization which makes birtix24 annoying. Sometimes the downtime is more than 5 hours, which makes bitrix24 poor on the technical side. This means you cannot depend on bitrix24 for your work; you have to maintain a back up plan for it.
You cannot connect various other applications in bitrix24. It supports very few applications. [For example] Grammarly works poorly in bitrix24.

Likelihood to Recommend

Verified User

Analyst in Marketing (Marketing and Advertising company, 201-500 employees)

Vetted Review

1 year of experience