Bitrix24 Manufacturing Reviews & Insights

Score7.2 out of 10

102 Reviews and Ratings

Community insights

TrustRadius Insights for Bitrix24 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Bitrix24 has become a valuable tool for organizations looking to streamline their operations and improve communication. Users have found value in using Bitrix24 for project management, communication, and HR needs. Engineers have effectively coordinated and tracked their work using specific project management tools within Bitrix24. The marketing department has streamlined their processes by using Bitrix24 for project management and communication purposes. Additionally, Bitrix24's messaging capabilities have enabled the advertising department to communicate and collaborate more efficiently.

Bitrix24's intranet and HR features have been beneficial for organizations looking to centralize their information and streamline internal processes. Users have praised Bitrix24 for bringing all stakeholders together in one place, facilitating quick decision-making and collaboration. The software's comprehensive features have made it a suitable solution for managing the entire organization's database and providing a centralized hub for information and data management. It has solved the problem of managing tasks, creating Gantt charts, delegating tasks, and incorporating documents into projects. Moreover, it is used to monitor marketing progress for real estate projects and make data-driven decisions.

Bitrix24 is also widely used for general purpose and work-related communication across the whole organization, connecting employees in different geographic locations and centralizing business tasks, meeting schedules, and client information. It serves as the main interface between internal teams and external contractors and advisors, providing a platform for project-based discussions, task assignment, and eliminating the need for excessive email communication. The deals division utilizes the CRM functionality of Bitrix24.

Overall, Bitrix24 simplifies operations by offering a consolidated solution for communication, project management, and CRM. Its user-friendly interface and diverse set of features enable users to efficiently coordinate projects, streamline internal processes, manage databases, monitor marketing progress, and facilitate collaboration across teams and stakeholders.

Bitrix24 Reviews

5 Reviews

ManufacturingChemicals1Furniture1Consumer Goods1Medical Device1Arts & Crafts1

Streamlining Communication, Collaboration, and Project Management for Effective Teamwork"

Rating: 8 out of 10

Incentivized

May 22, 2023

Use Cases and Deployment Scope

Additionally, Bitrix24 simplifies operations by offering a consolidated solution for communication and project management. This eliminates the complexities that arise from using multiple tools. With Bitrix24, teams can save valuable time and energy by accessing all the necessary features from a single platform, eliminating the need to switch between various applications. This integration not only streamlines workflows but also ensures that critical project information and discussions are readily available. Consequently, this enhances the decision-making process and promotes more efficient collaboration throughout the organization.

Pros

Real-Time Collaboration: Bitrix24 facilitates instant communication through features like instant messaging, group chats, and video conferencing. This enables teams to connect and share information in real time, promoting effective collaboration and timely decision-making.
Task Management: Bitrix24 offers comprehensive task management capabilities, allowing teams to assign tasks, establish deadlines, and monitor progress. This ensures that team members are aligned, promoting organization and focus on project objectives.
Social Intranet: Bitrix24 provides a social intranet platform that serves as a centralized space for employees to interact, exchange updates, and collaborate on projects. This fosters a collaborative environment, promotes knowledge sharing, and enhances teamwork across the organization.

Cons

User Interface and Learning Curve: Bitrix24's user interface can be overwhelming, particularly for new users who are not familiar with similar business management platforms. Simplifying the interface and providing more user-friendly tutorials or guides during onboarding would help reduce the learning curve and enhance the overall user experience.
Mobile Experience: Although Bitrix24 offers mobile apps for iOS and Android, some users have found that certain features or functionalities are not as seamlessly accessible or user-friendly compared to the desktop version. Improving the mobile app's usability and ensuring feature parity with the desktop version would greatly benefit users who heavily rely on mobile devices.

Likelihood to Recommend

Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.

Aman Kumar

Researcher in Research & Development at IISER (Chemicals, 51-200 employees)

Vetted Review

1 year of experience

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Intuitive tool for customer relationship management.

Rating: 9 out of 10

Incentivized

August 5, 2021

Use Cases and Deployment Scope

Bitrix24 is implemented in our marketing department and is used to manage our customer relations and better collaboration. Setting up this tool is quite easy and we can integrate this software with other tools and can make our work more convenient. It is a highly flexible tool. So this tool should work on its customer team.

Pros

It is an efficient tool in project management and we can track time spend on a project.
Its file-sharing feature is so helpful as I can share important files with colleagues.
Its integration is simple.

Cons

Its Audio conferencing doesn’t work well.
Some of its functions don’t operate perfectly.

Likelihood to Recommend

Bitrix is a great tool for the management of customer relations. We are highly inspired by the speed of this software and the way it has organized our lives. Because of its features, we are capable of collaborating with our team and its time tracking, file sharing, and integration features work so well.

Theo Alexander

Relocation Manager at Sketch Studios (Furniture, 11-50 employees)

Vetted Review

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A leader in enhancing teamwork and collaboration.

Rating: 10 out of 10

Incentivized

June 25, 2021

Use Cases and Deployment Scope

Bitrix24 is an efficient collaboration platform that empowers our staff to work efficiently as a team, communicate and share tasks and updates with simplicity. It's used in the whole of our organization, and our staff find it intuitive, where one is able to create an activity and update their to-do list and hep them focus on executing set targets. It has brought our workforce together and this is crucial in unifying our workflow and enabling us to expand our portfolio.

Pros

Collaboration has grown and this improves our workflow and productivity.
Simplifies the communication process allowing our departments to work interdependently.
Coordinates our projects easily and this leads to better outcomes.

Cons

Sometimes poor internet connections impede on the proper working of the platform delaying the collaboration process.

Likelihood to Recommend

Bitrix24 is a complete collaboration, communication and teamwork platform and it fits perfectly in a situation where a company aims to bring their staff together, where they communicate efficiently and grow teamwork. It will ensure all tasks are coordinated and implemented centrally leading to better outcomes.

Grace Jones

Project Specialist in Corporate at Unilever (Consumer Goods, 1001-5000 employees)

Vetted Review

4 years of experience

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Bitrix24 Review

Rating: 1 out of 10

Incentivized

February 4, 2021

Use Cases and Deployment Scope

We attempted to make this a[n] all divisions solutions without success

Pros

None

Cons

Not one of the advertised integrations worked
support is seriously lacking- even for paid acounts
CRM fails to even auto update deals or opportunities
Very expensive and takes months to deploy and setup- all to be wasted- you will leave the platform for something much better

Likelihood to Recommend

If i could provide a lower score, I would. The company falsely advertises integrations with Quickbooks Online, it does not work. The software is a shell, meaning that the purchaser has to "create" every document and infrastructure in order for the application to even come close to working. The very thing that it appears it was designed for (CRM) fails miserably. You won't even see your deals or opportunities move to the "next stage" without some form of manual manipulation. Telephone integration does absolutely nothing other than clog up your leads with calls with zero info on them. Top all of this off with the complete lack of support (even in the paid version). They will take days to respond and then its with a canned response about going and researching the answer yourself in a pile of some of the worst help files I have seen in my more than 30 years in business. Then, finally capped by this...once you have wasted the $1000.00 for the access to the software and the countless hours and thousands of dollars to try to get it to work with just basic day to day operation....you finally decide that there are much better options available (like Salesforce) they will refuse to refund you any part of your remaining subscription. BUYER BEWARE- complete and total scam of a solution. DO NOT WASTE YOUR MONEY!

Lee holter

CEO in Corporate at Sono Solutions (Medical Device, 1-10 employees)

Vetted Review

1 year of experience

Poor document sharing between users, syncing of files unreliable

Rating: 1 out of 10

Incentivized

March 20, 2019

Use Cases and Deployment Scope

Bitrix24 was being used initially as a file sharing program before rolling out other features. However, the file sharing proved completely unreliable compared to other providers and so we had to switch to an alternative.

Pros

None

Cons

File sharing is poor and doesn't sync consistently. It became easier just to email documents and files.

Likelihood to Recommend

Not well suited for document sharing between users.

Alistair Turnbull

Director in Product Management at Nationwide Building Society (Arts and Crafts, 1-10 employees)

Vetted Review

3 years of experience

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Streamlining Communication, Collaboration, and Project Management for Effective Teamwork"

Rating: 8 out of 10

Incentivized

May 22, 2023

Use Cases and Deployment Scope

Pros

Real-Time Collaboration: Bitrix24 facilitates instant communication through features like instant messaging, group chats, and video conferencing. This enables teams to connect and share information in real time, promoting effective collaboration and timely decision-making.
Task Management: Bitrix24 offers comprehensive task management capabilities, allowing teams to assign tasks, establish deadlines, and monitor progress. This ensures that team members are aligned, promoting organization and focus on project objectives.
Social Intranet: Bitrix24 provides a social intranet platform that serves as a centralized space for employees to interact, exchange updates, and collaborate on projects. This fosters a collaborative environment, promotes knowledge sharing, and enhances teamwork across the organization.

Cons

User Interface and Learning Curve: Bitrix24's user interface can be overwhelming, particularly for new users who are not familiar with similar business management platforms. Simplifying the interface and providing more user-friendly tutorials or guides during onboarding would help reduce the learning curve and enhance the overall user experience.
Mobile Experience: Although Bitrix24 offers mobile apps for iOS and Android, some users have found that certain features or functionalities are not as seamlessly accessible or user-friendly compared to the desktop version. Improving the mobile app's usability and ensuring feature parity with the desktop version would greatly benefit users who heavily rely on mobile devices.

Likelihood to Recommend

Aman Kumar

Researcher in Research & Development at IISER (Chemicals, 51-200 employees)

Vetted Review

1 year of experience

View profile