Bitrix24 Reviews & Insights

Score7.2 out of 10

102 Reviews and Ratings

Community insights

TrustRadius Insights for Bitrix24 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Bitrix24 has become a valuable tool for organizations looking to streamline their operations and improve communication. Users have found value in using Bitrix24 for project management, communication, and HR needs. Engineers have effectively coordinated and tracked their work using specific project management tools within Bitrix24. The marketing department has streamlined their processes by using Bitrix24 for project management and communication purposes. Additionally, Bitrix24's messaging capabilities have enabled the advertising department to communicate and collaborate more efficiently.

Bitrix24's intranet and HR features have been beneficial for organizations looking to centralize their information and streamline internal processes. Users have praised Bitrix24 for bringing all stakeholders together in one place, facilitating quick decision-making and collaboration. The software's comprehensive features have made it a suitable solution for managing the entire organization's database and providing a centralized hub for information and data management. It has solved the problem of managing tasks, creating Gantt charts, delegating tasks, and incorporating documents into projects. Moreover, it is used to monitor marketing progress for real estate projects and make data-driven decisions.

Bitrix24 is also widely used for general purpose and work-related communication across the whole organization, connecting employees in different geographic locations and centralizing business tasks, meeting schedules, and client information. It serves as the main interface between internal teams and external contractors and advisors, providing a platform for project-based discussions, task assignment, and eliminating the need for excessive email communication. The deals division utilizes the CRM functionality of Bitrix24.

Overall, Bitrix24 simplifies operations by offering a consolidated solution for communication, project management, and CRM. Its user-friendly interface and diverse set of features enable users to efficiently coordinate projects, streamline internal processes, manage databases, monitor marketing progress, and facilitate collaboration across teams and stakeholders.

Bitrix24 Reviews

4 Reviews

Marketing

Bitrix24 for business prosperity.

Rating: 8 out of 10

Incentivized

August 4, 2019

Use Cases and Deployment Scope

Bitrix24 is a great tool that we use to monitor the marketing progress for all our real estate projects in marketing departments, although it is also used in the whole company for other purposes. We monitor the number of new clients we get within a month, and are able to make decisions based on the system outcome. We also use it for internal communications with co-workers as well, as to communicate with business partners concerning our business progress.

Pros

For communication, it allows video conferencing, and its audio clarity is very high, hence suitable for video calls within different organizations. This improves customer relationships, which translates to more sales.
We use it for project management like making analysis, assigning tasks, the allocation of roles, and the progress of any project we conduct within the company.
Good for the segmentation of customers and leads for easy communications with emails on the system. It segments based on location and activities or needs.

Cons

I have a feeling that although the software is great and helps us a lot at our company, the pricing is a challenge to us, and if they could give more favorable prices it could be wonderful.
The Bitrix24 support team takes a lot of time to respond, and are therefore not very effective.
The system also has a lot of notifications that keep coming to the account. To me, this is very annoying, and if this can be fixed to only have important notifications, that would be great.

Likelihood to Recommend

Bitrix24 is very suitable for both small organizations or companies since its pricing goes hand with the number of users, this, therefore, means that someone pays only for the service received from the system.
It is suitable for tracking the number of new clients that the company have, the prospects for easy followups, for internal communication with co-workers and team members, and it also helps track project progression.

Verified User

Executive in Marketing (Real Estate company, 11-50 employees)

Vetted Review

1 year of experience

Bitrix24: A complete solution for most complex business needs

Rating: 7 out of 10

Incentivized

May 10, 2019

Use Cases and Deployment Scope

Bitrix 24 is one of the most complete systems I have found out there, short of full ERP implementations like Odoo, but even then, it has something, like landing page creation, that those software packages lack. It is so feature rich it can be intimidating at first, and I find it best to implement small portions of it at one time. Also, the self-hosted version is incredibly powerful, but it is imperative to have an experience channel partner if you wish to go that route, as set up and configuration is much less intuitive. The cloud version is much easier to manage yourself (and honestly many integrations seem to work better) but at the same time, you lack a lot of the power of customization.

Pros

Feature rich
Great for project and task management.
Ability to add extranet users is a big help.

Cons

Customer service
Better third-party add-ons (especially from non-Ukraine and Russian development houses).

Likelihood to Recommend

It's a bit much if all you're looking for is a base CRM. It's a great tool for larger teams who need to create quotes and invoices and manage tasks and projects and tie it in with their CRM data.

Mike McPeak

CRM Administrator in Marketing at Hale Trailer Brake & Wheel, Inc. (Transportation/Trucking/Railroad, 201-500 employees)

Vetted Review

2 years of experience

View profile

Is Bitrix24 worth your attention?

Rating: 2 out of 10

Incentivized

February 7, 2018

Use Cases and Deployment Scope

With Bitrix24 we use our team of partners to track leads and send orders to sales managers. Also, Bitrix24 is used in our teams to track the conversion of the peers. This allows you to monitor and analyze the quality of certain marketing tools. It is also very convenient to communicate with partners on work issues.

Pros

A huge number of integrations
Beautiful design
Availability of modules to be set within the company
Availability of internal chat and social network elements

Cons

Malfunctions
System impediments of leads
Technical support is not competent
No sync with mobile app
Confusing interface takes time to sort out
For the sales department, the system is badly sharpened - managers do not need to enter information in 2-3 clicks

Likelihood to Recommend

Bitrix24 is suitable for processing leads, transferring information to members, tracking the conversion and communicating with colleagues. Unfortunately, all these functions, although implemented in this product, but implemented little. It is very inconvenient to work with the leads of both me and the managers

ВП

Владимир Пахомчик

Продажи через партнеров in Marketing at Win Win People Capital (Education Management, 501-1000 employees)

Vetted Review

1 year of experience

View profile

Bitrix24 is all you need in your Organization

Rating: 7 out of 10

Incentivized

December 16, 2016

Use Cases and Deployment Scope

Bitrix24 is being used by our organization for the general purpose and work related communication. It is being used across the whole organization and every employee of the company get the login details for the same. Bitrix24 helps us for communication between the employees related to work queries, business meetings, schedule, task allocation, file sharing, documents sharing, image sharing, etc. It connects all employees of the company present in different geographic locations. We get all our business tasks, meetings schedules, client information, and contact details all are in one platform i.e. on Bitrix24. Every day of work starts with bitrix24 and ends with bitrix24.

Pros

Bitrix24 is not only a chatting and communication platform. It does lots of activities for us to communicate with peers in best way which helps to get done our work activities done properly on time and as per schedule. For example, if there is a meeting scheduled on a particular date, we used to get the notification on that day once we login. Also we get a notification about who is going to attend and what the agenda of the meeting will be. The best thing is that all these activies are very user user friendly in bitrix24. You can easily understand it what's going on there.
Bitrix24 is very simple and understandable. The user interface of the bitrix 24 is damn good looking and appealing. The Update has various option to upload. You can upload any particular file for selected users. Task allocation bar also has various options. It tracks your task activities and keeps updates on it to the allocator. You can close the task by clicking on task completion button, hence the task allocator will automatically get notified that task is completed.
The another best thing of the bitrix24 is general update bar. Every employee can share their updates and task completion success on that. For example, in our organization if any campaign or project is successfully done then person related to that project to share his success with all, and also share his new findings and how they completed this by overcoming the challenges. That feature of bitrix24 is very unique. Even our organization director shares general updates and success milestones of the company on this bar.
You can make groups of particular teams or departments to interact with similar job roles of employees, where you can communicate all your project related queries and tasks with your peers.
In short bitrix24 has reduced the various emailing work within our organization.You don't have to wait for the email for work. You can ping a particular person and get your work done over the system. It is very useful in various small and big updates as well.
Bitrix24 also provides audio/video communication which is also helpful when communicating with senior managers to get better understanding and to solve various business problems.

Cons

In spite of various good features of bitrix24, it has room of various improvement also. Bitrix24 has various crash reports in our organization which makes birtix24 annoying. Sometimes the downtime is more than 5 hours, which makes bitrix24 poor on the technical side. This means you cannot depend on bitrix24 for your work; you have to maintain a back up plan for it.
You cannot connect various other applications in bitrix24. It supports very few applications. [For example] Grammarly works poorly in bitrix24.

Likelihood to Recommend

Bitrix24 is overall is very good and has various good features also. But the best scenarios where bitrix24 is well suited is small team work sharing communication. You can make a small group of particular 10-20 employees of your project team or departmental team where you can communicate in a better way and do your work effectively, which saves time and cost of the work. Here in small groups the dependancies of work are small and less risk is there. But if you want to go use birtix24 for the whole organization with full function then more risk gets associated with it.

Verified User

Analyst in Marketing (Marketing and Advertising company, 201-500 employees)

Vetted Review

1 year of experience

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Bitrix24 is all you need in your Organization

Rating: 7 out of 10

Incentivized

December 16, 2016

Use Cases and Deployment Scope

Pros

Bitrix24 is not only a chatting and communication platform. It does lots of activities for us to communicate with peers in best way which helps to get done our work activities done properly on time and as per schedule. For example, if there is a meeting scheduled on a particular date, we used to get the notification on that day once we login. Also we get a notification about who is going to attend and what the agenda of the meeting will be. The best thing is that all these activies are very user user friendly in bitrix24. You can easily understand it what's going on there.
Bitrix24 is very simple and understandable. The user interface of the bitrix 24 is damn good looking and appealing. The Update has various option to upload. You can upload any particular file for selected users. Task allocation bar also has various options. It tracks your task activities and keeps updates on it to the allocator. You can close the task by clicking on task completion button, hence the task allocator will automatically get notified that task is completed.
The another best thing of the bitrix24 is general update bar. Every employee can share their updates and task completion success on that. For example, in our organization if any campaign or project is successfully done then person related to that project to share his success with all, and also share his new findings and how they completed this by overcoming the challenges. That feature of bitrix24 is very unique. Even our organization director shares general updates and success milestones of the company on this bar.
You can make groups of particular teams or departments to interact with similar job roles of employees, where you can communicate all your project related queries and tasks with your peers.
In short bitrix24 has reduced the various emailing work within our organization.You don't have to wait for the email for work. You can ping a particular person and get your work done over the system. It is very useful in various small and big updates as well.
Bitrix24 also provides audio/video communication which is also helpful when communicating with senior managers to get better understanding and to solve various business problems.

Cons

In spite of various good features of bitrix24, it has room of various improvement also. Bitrix24 has various crash reports in our organization which makes birtix24 annoying. Sometimes the downtime is more than 5 hours, which makes bitrix24 poor on the technical side. This means you cannot depend on bitrix24 for your work; you have to maintain a back up plan for it.
You cannot connect various other applications in bitrix24. It supports very few applications. [For example] Grammarly works poorly in bitrix24.

Likelihood to Recommend

Verified User

Analyst in Marketing (Marketing and Advertising company, 201-500 employees)

Vetted Review

1 year of experience