Bitrix24 Reviews & Insights

Score7.2 out of 10

102 Reviews and Ratings

Community insights

TrustRadius Insights for Bitrix24 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Bitrix24 has become a valuable tool for organizations looking to streamline their operations and improve communication. Users have found value in using Bitrix24 for project management, communication, and HR needs. Engineers have effectively coordinated and tracked their work using specific project management tools within Bitrix24. The marketing department has streamlined their processes by using Bitrix24 for project management and communication purposes. Additionally, Bitrix24's messaging capabilities have enabled the advertising department to communicate and collaborate more efficiently.

Bitrix24's intranet and HR features have been beneficial for organizations looking to centralize their information and streamline internal processes. Users have praised Bitrix24 for bringing all stakeholders together in one place, facilitating quick decision-making and collaboration. The software's comprehensive features have made it a suitable solution for managing the entire organization's database and providing a centralized hub for information and data management. It has solved the problem of managing tasks, creating Gantt charts, delegating tasks, and incorporating documents into projects. Moreover, it is used to monitor marketing progress for real estate projects and make data-driven decisions.

Bitrix24 is also widely used for general purpose and work-related communication across the whole organization, connecting employees in different geographic locations and centralizing business tasks, meeting schedules, and client information. It serves as the main interface between internal teams and external contractors and advisors, providing a platform for project-based discussions, task assignment, and eliminating the need for excessive email communication. The deals division utilizes the CRM functionality of Bitrix24.

Overall, Bitrix24 simplifies operations by offering a consolidated solution for communication, project management, and CRM. Its user-friendly interface and diverse set of features enable users to efficiently coordinate projects, streamline internal processes, manage databases, monitor marketing progress, and facilitate collaboration across teams and stakeholders.

Bitrix24 Reviews

7 Reviews

Mid-sized Companies (51-1,000 employees)

Essential CRM for B2C, Mid and large sized, High customer churn businesses

Rating: 9 out of 10

Incentivized

December 20, 2024

Use Cases and Deployment Scope

Bitrix24 is the central CRM (customer relationship management) system currently deployed by a major B2B client of hours. The client is the educational consulting segment where there is constant acquisition of new customers (1 time customer lifetime value). Bitrix24 empowered us the drive greater revenues through referrals as well as new customer acquisitions. The overall tactical uses are (1) addition and dynamic updation of leads (2) dynamic assessment of lead handling on both fronts - sales and marketing. It is central to weekly and monthly review meetings where aggregate pipeline data are available for tracking marketing ROI and individual, office-wise and country-wise sales handling (3) At a more strategic level, it also enables decision making on core products to focus on. A recent meeting clearly indicated a trend (backed by marketing investment sync as well) where certain service lines were clearly seen growing faster and accordingly a decision on investing was made within 2 weeks (4) It is also useful managing collection data and ensuring no missed payments (5) Overall a very flexible system that can be tailored to specific requirements

Pros

Lead record management - A variety of pre-set fields are present with the flexibility to add more
Sales and marketing performance tracking (as detailed in earlier response)
Visual view of sales funnels is especially useful for higher management presentations and decision making
Data security and access controls are also quite easy to handle with easy click-and-click options to grant or restrict or revoke access

Cons

Email marketing: Broadcast and autoresponder features are present but we find very sharp learning curves there. Our earlier experience with getresponse for this specific requirement was much better
Overall, too, the software does have a steeper learning curve. Bitrix24 could do well by now adding AI chatbots to quickly handle smaller queries and integrate them with human support for escalations

Likelihood to Recommend

It comes very recommended to mid to large sized businesses - especially B2C businesses. It is especially useful for managing multi-location businesses including ones with remote workers. While my focus was mainly sales and marketing functions (for client consultations and servicing), I also noticed many other features supporting central knowledge management, accounting and operations. My only blind spot currently is email marketing where I am yet to know how well this tool performs. So this is the caveat of my response and reader discretion is advised. Thanks

Haresh Kodnani

Partner in Corporate at fact24.us (Education Management, 51-200 employees)

Vetted Review

1 year of experience

View profile

Streamlining Communication, Collaboration, and Project Management for Effective Teamwork"

Rating: 8 out of 10

Incentivized

May 22, 2023

Use Cases and Deployment Scope

Additionally, Bitrix24 simplifies operations by offering a consolidated solution for communication and project management. This eliminates the complexities that arise from using multiple tools. With Bitrix24, teams can save valuable time and energy by accessing all the necessary features from a single platform, eliminating the need to switch between various applications. This integration not only streamlines workflows but also ensures that critical project information and discussions are readily available. Consequently, this enhances the decision-making process and promotes more efficient collaboration throughout the organization.

Pros

Real-Time Collaboration: Bitrix24 facilitates instant communication through features like instant messaging, group chats, and video conferencing. This enables teams to connect and share information in real time, promoting effective collaboration and timely decision-making.
Task Management: Bitrix24 offers comprehensive task management capabilities, allowing teams to assign tasks, establish deadlines, and monitor progress. This ensures that team members are aligned, promoting organization and focus on project objectives.
Social Intranet: Bitrix24 provides a social intranet platform that serves as a centralized space for employees to interact, exchange updates, and collaborate on projects. This fosters a collaborative environment, promotes knowledge sharing, and enhances teamwork across the organization.

Cons

User Interface and Learning Curve: Bitrix24's user interface can be overwhelming, particularly for new users who are not familiar with similar business management platforms. Simplifying the interface and providing more user-friendly tutorials or guides during onboarding would help reduce the learning curve and enhance the overall user experience.
Mobile Experience: Although Bitrix24 offers mobile apps for iOS and Android, some users have found that certain features or functionalities are not as seamlessly accessible or user-friendly compared to the desktop version. Improving the mobile app's usability and ensuring feature parity with the desktop version would greatly benefit users who heavily rely on mobile devices.

Likelihood to Recommend

Bitrix24 is highly beneficial for teams that are geographically dispersed or working remotely. Its real-time communication tools, including instant messaging and video conferencing, enable seamless collaboration regardless of physical location. The centralized document management feature ensures that team members can easily access and collaborate on shared documents from anywhere, facilitating efficient teamwork in a remote or distributed environment.

Aman Kumar

Researcher in Research & Development at IISER (Chemicals, 51-200 employees)

Vetted Review

1 year of experience

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Bitrix24 is a high-end intranet service

Rating: 9 out of 10

Incentivized

April 27, 2021

Use Cases and Deployment Scope

Handling all intranet processes and business strategies from the Bitrix24 platform has been one of the best work decisions we have been able to make. All the results have been fully satisfactory when it comes to categorizing and maneuvering data of different kinds. Bitrix24 is one of the best services you can get to cover CRM, business intelligence, and even marketing operations. Its ease of connection to other services. In case of working from a Smartphone terminal, it is possible to cover all kinds of tasks. Can be used in conjunction with CRM services for more extensive diagram printouts.

Pros

Its data cataloging system maintains high scalability.
It can be integrated with various business management services.
Can be connected to various platforms based on marketing generation, such as Facebook lead Ads.
Appointments with prospects for customers and employees can be scheduled completely free of charge.

Cons

Automated notifications from bitrix24 are difficult to schedule.
Emails that we add to bitrix24 account are often closed.
Reserved resource reports are not updated live.
If the contact center is to be used, it is difficult to schedule channels to show the necessary information depending on different priorities.

Likelihood to Recommend

Being such a multifaceted software, it is recommended to work with scenarios that require several processes to track employees if it is about reviewing their expenses or monetary operations within the company. It can also be used to deal with online stores through its bitrix24 store extension.

Jason Kerley

Social Media Manager in Social Media at SSDIGITALCO (Marketing & Advertising, 201-500 employees)

Vetted Review

1 year of experience

Bitrix24: A complete solution for most complex business needs

Rating: 7 out of 10

Incentivized

May 10, 2019

Use Cases and Deployment Scope

Bitrix 24 is one of the most complete systems I have found out there, short of full ERP implementations like Odoo, but even then, it has something, like landing page creation, that those software packages lack. It is so feature rich it can be intimidating at first, and I find it best to implement small portions of it at one time. Also, the self-hosted version is incredibly powerful, but it is imperative to have an experience channel partner if you wish to go that route, as set up and configuration is much less intuitive. The cloud version is much easier to manage yourself (and honestly many integrations seem to work better) but at the same time, you lack a lot of the power of customization.

Pros

Feature rich
Great for project and task management.
Ability to add extranet users is a big help.

Cons

Customer service
Better third-party add-ons (especially from non-Ukraine and Russian development houses).

Likelihood to Recommend

It's a bit much if all you're looking for is a base CRM. It's a great tool for larger teams who need to create quotes and invoices and manage tasks and projects and tie it in with their CRM data.

Mike McPeak

CRM Administrator in Marketing at Hale Trailer Brake & Wheel, Inc. (Transportation/Trucking/Railroad, 201-500 employees)

Vetted Review

2 years of experience

View profile

Bitrix 24 is the cheapest off the shelf Intranet solution you can get your hand on and a good go for SME

Rating: 7 out of 10

Incentivized

February 27, 2018

Use Cases and Deployment Scope

I used Bitrix24 in my department for test purposes when looking for an Intranet solution. It was used with success for internal communications, employee directory, document management, internal chat tool, shared calendar, etc.

Pros

Lots of features and modules that can be switched on or off
Unbeatable pricing
Very easy to implement off the shelf
Very good as corporate social network

Cons

Confusing navigation
Average user experience
Doesn’t allow for many tailor made configurations - what you see is what you get
Could have an idea management area
Could have a training calendar with enrollment management
Doesn’t have AD synch

Likelihood to Recommend

It can be used has your company Intranet for SME. It can also be used as CRM or project management tool. Don’t find it fit to be used for medium large companies.

Mario Pires

Head Of Business Development & Innovation in Research & Development at GeoStar (Leisure, Travel & Tourism, 201-500 employees)

Vetted Review

1 year of experience

View profile

Is Bitrix24 worth your attention?

Rating: 2 out of 10

Incentivized

February 7, 2018

Use Cases and Deployment Scope

With Bitrix24 we use our team of partners to track leads and send orders to sales managers. Also, Bitrix24 is used in our teams to track the conversion of the peers. This allows you to monitor and analyze the quality of certain marketing tools. It is also very convenient to communicate with partners on work issues.

Pros

A huge number of integrations
Beautiful design
Availability of modules to be set within the company
Availability of internal chat and social network elements

Cons

Malfunctions
System impediments of leads
Technical support is not competent
No sync with mobile app
Confusing interface takes time to sort out
For the sales department, the system is badly sharpened - managers do not need to enter information in 2-3 clicks

Likelihood to Recommend

Bitrix24 is suitable for processing leads, transferring information to members, tracking the conversion and communicating with colleagues. Unfortunately, all these functions, although implemented in this product, but implemented little. It is very inconvenient to work with the leads of both me and the managers

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Владимир Пахомчик

Продажи через партнеров in Marketing at Win Win People Capital (Education Management, 501-1000 employees)

Vetted Review

1 year of experience

View profile

Bitrix24 is all you need in your Organization

Rating: 7 out of 10

Incentivized

December 16, 2016

Use Cases and Deployment Scope

Bitrix24 is being used by our organization for the general purpose and work related communication. It is being used across the whole organization and every employee of the company get the login details for the same. Bitrix24 helps us for communication between the employees related to work queries, business meetings, schedule, task allocation, file sharing, documents sharing, image sharing, etc. It connects all employees of the company present in different geographic locations. We get all our business tasks, meetings schedules, client information, and contact details all are in one platform i.e. on Bitrix24. Every day of work starts with bitrix24 and ends with bitrix24.

Pros

Bitrix24 is not only a chatting and communication platform. It does lots of activities for us to communicate with peers in best way which helps to get done our work activities done properly on time and as per schedule. For example, if there is a meeting scheduled on a particular date, we used to get the notification on that day once we login. Also we get a notification about who is going to attend and what the agenda of the meeting will be. The best thing is that all these activies are very user user friendly in bitrix24. You can easily understand it what's going on there.
Bitrix24 is very simple and understandable. The user interface of the bitrix 24 is damn good looking and appealing. The Update has various option to upload. You can upload any particular file for selected users. Task allocation bar also has various options. It tracks your task activities and keeps updates on it to the allocator. You can close the task by clicking on task completion button, hence the task allocator will automatically get notified that task is completed.
The another best thing of the bitrix24 is general update bar. Every employee can share their updates and task completion success on that. For example, in our organization if any campaign or project is successfully done then person related to that project to share his success with all, and also share his new findings and how they completed this by overcoming the challenges. That feature of bitrix24 is very unique. Even our organization director shares general updates and success milestones of the company on this bar.
You can make groups of particular teams or departments to interact with similar job roles of employees, where you can communicate all your project related queries and tasks with your peers.
In short bitrix24 has reduced the various emailing work within our organization.You don't have to wait for the email for work. You can ping a particular person and get your work done over the system. It is very useful in various small and big updates as well.
Bitrix24 also provides audio/video communication which is also helpful when communicating with senior managers to get better understanding and to solve various business problems.

Cons

In spite of various good features of bitrix24, it has room of various improvement also. Bitrix24 has various crash reports in our organization which makes birtix24 annoying. Sometimes the downtime is more than 5 hours, which makes bitrix24 poor on the technical side. This means you cannot depend on bitrix24 for your work; you have to maintain a back up plan for it.
You cannot connect various other applications in bitrix24. It supports very few applications. [For example] Grammarly works poorly in bitrix24.

Likelihood to Recommend

Bitrix24 is overall is very good and has various good features also. But the best scenarios where bitrix24 is well suited is small team work sharing communication. You can make a small group of particular 10-20 employees of your project team or departmental team where you can communicate in a better way and do your work effectively, which saves time and cost of the work. Here in small groups the dependancies of work are small and less risk is there. But if you want to go use birtix24 for the whole organization with full function then more risk gets associated with it.

Verified User

Analyst in Marketing (Marketing and Advertising company, 201-500 employees)

Vetted Review

1 year of experience

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Bitrix24 is all you need in your Organization

Rating: 7 out of 10

Incentivized

December 16, 2016

Use Cases and Deployment Scope

Pros

Bitrix24 is not only a chatting and communication platform. It does lots of activities for us to communicate with peers in best way which helps to get done our work activities done properly on time and as per schedule. For example, if there is a meeting scheduled on a particular date, we used to get the notification on that day once we login. Also we get a notification about who is going to attend and what the agenda of the meeting will be. The best thing is that all these activies are very user user friendly in bitrix24. You can easily understand it what's going on there.
Bitrix24 is very simple and understandable. The user interface of the bitrix 24 is damn good looking and appealing. The Update has various option to upload. You can upload any particular file for selected users. Task allocation bar also has various options. It tracks your task activities and keeps updates on it to the allocator. You can close the task by clicking on task completion button, hence the task allocator will automatically get notified that task is completed.
The another best thing of the bitrix24 is general update bar. Every employee can share their updates and task completion success on that. For example, in our organization if any campaign or project is successfully done then person related to that project to share his success with all, and also share his new findings and how they completed this by overcoming the challenges. That feature of bitrix24 is very unique. Even our organization director shares general updates and success milestones of the company on this bar.
You can make groups of particular teams or departments to interact with similar job roles of employees, where you can communicate all your project related queries and tasks with your peers.
In short bitrix24 has reduced the various emailing work within our organization.You don't have to wait for the email for work. You can ping a particular person and get your work done over the system. It is very useful in various small and big updates as well.
Bitrix24 also provides audio/video communication which is also helpful when communicating with senior managers to get better understanding and to solve various business problems.

Cons

In spite of various good features of bitrix24, it has room of various improvement also. Bitrix24 has various crash reports in our organization which makes birtix24 annoying. Sometimes the downtime is more than 5 hours, which makes bitrix24 poor on the technical side. This means you cannot depend on bitrix24 for your work; you have to maintain a back up plan for it.
You cannot connect various other applications in bitrix24. It supports very few applications. [For example] Grammarly works poorly in bitrix24.

Likelihood to Recommend

Verified User

Analyst in Marketing (Marketing and Advertising company, 201-500 employees)

Vetted Review

1 year of experience