Bitrix24 Reviews & Insights

Score7.2 out of 10

102 Reviews and Ratings

Community insights

TrustRadius Insights for Bitrix24 are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Bitrix24 has become a valuable tool for organizations looking to streamline their operations and improve communication. Users have found value in using Bitrix24 for project management, communication, and HR needs. Engineers have effectively coordinated and tracked their work using specific project management tools within Bitrix24. The marketing department has streamlined their processes by using Bitrix24 for project management and communication purposes. Additionally, Bitrix24's messaging capabilities have enabled the advertising department to communicate and collaborate more efficiently.

Bitrix24's intranet and HR features have been beneficial for organizations looking to centralize their information and streamline internal processes. Users have praised Bitrix24 for bringing all stakeholders together in one place, facilitating quick decision-making and collaboration. The software's comprehensive features have made it a suitable solution for managing the entire organization's database and providing a centralized hub for information and data management. It has solved the problem of managing tasks, creating Gantt charts, delegating tasks, and incorporating documents into projects. Moreover, it is used to monitor marketing progress for real estate projects and make data-driven decisions.

Bitrix24 is also widely used for general purpose and work-related communication across the whole organization, connecting employees in different geographic locations and centralizing business tasks, meeting schedules, and client information. It serves as the main interface between internal teams and external contractors and advisors, providing a platform for project-based discussions, task assignment, and eliminating the need for excessive email communication. The deals division utilizes the CRM functionality of Bitrix24.

Overall, Bitrix24 simplifies operations by offering a consolidated solution for communication, project management, and CRM. Its user-friendly interface and diverse set of features enable users to efficiently coordinate projects, streamline internal processes, manage databases, monitor marketing progress, and facilitate collaboration across teams and stakeholders.

Bitrix24 Reviews

2 Reviews

Enterprises (1,001+ employees)

A leader in enhancing teamwork and collaboration.

Rating: 10 out of 10

Incentivized

June 25, 2021

Use Cases and Deployment Scope

Bitrix24 is an efficient collaboration platform that empowers our staff to work efficiently as a team, communicate and share tasks and updates with simplicity. It's used in the whole of our organization, and our staff find it intuitive, where one is able to create an activity and update their to-do list and hep them focus on executing set targets. It has brought our workforce together and this is crucial in unifying our workflow and enabling us to expand our portfolio.

Pros

Collaboration has grown and this improves our workflow and productivity.
Simplifies the communication process allowing our departments to work interdependently.
Coordinates our projects easily and this leads to better outcomes.

Cons

Sometimes poor internet connections impede on the proper working of the platform delaying the collaboration process.

Likelihood to Recommend

Bitrix24 is a complete collaboration, communication and teamwork platform and it fits perfectly in a situation where a company aims to bring their staff together, where they communicate efficiently and grow teamwork. It will ensure all tasks are coordinated and implemented centrally leading to better outcomes.

Grace Jones

Project Specialist in Corporate at Unilever (Consumer Goods, 1001-5000 employees)

Vetted Review

4 years of experience

View profile

Bitrix review

Rating: 8 out of 10

Incentivized

March 26, 2019

Use Cases and Deployment Scope

Bitrix is being used by certain departments of our organization as our organization is very huge. It is not posible to adopt just one tool in the entire organization. Bitrix acts as a pillar for CRM. It helps engage the right data and brings intelligence to it. We can target specific and the right customers for our marketing campaigns. Bitrix does this wonderfully and has helped a lot.

Pros

IP-telephony - this feature is beautiful and helps collaborate and communicate better.
This software can be accessed anywhere on a cell phone just by having the mobile application.
It has project management. It has call management. It allows for creating custom fields. It has an option to self-host.

Cons

The free version attaches a Bitrix24 reference at the bottom of every email.
A couple of functions are not polished or clear enough. Doesn't have an accounting feature.
Not real quick or robust development but what it does it does very well.

Likelihood to Recommend

Bitrix24 has an astonishing number of advanced services available in its free tier - basically everything except Advanced CRM and Tasks or a lot of online storage. That has to be some kind of record for a service of this type and power. The Activity Stream is among the best of its kind. The paid plans are also very reasonable considering what you get. Even though I appreciate everything there one page ready for me to use, the amount of choices can be a bit confusing. The lefthand navigation can be configured so you can hide stuff you don't need. The design looks out of style so the UI could use an upgrade for sure.

Verified User

Professional in Information Technology (Financial Services company, 10,001+ employees)

Vetted Review

3 years of experience

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