BILL Professional, Scientific, and Technical Services Reviews & Insights

Score8.3 out of 10

323 Reviews and Ratings

Community insights

TrustRadius Insights for BILL are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.

Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.

Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.

BILL Reviews

29 Reviews

Professional, Scientific, and Technical ServicesAccounting21Information Technology & Services1Management Consulting1Marketing & Advertising4Market Research1Human Resources1

Easy to Use Software - BILL.com

Rating: 8 out of 10

Incentivized

April 26, 2025

Use Cases and Deployment Scope

We use BILL.com Primarly for Accounts Payable activities, such as invoice recording, making payments, Pulling out specific reports based on the requirement of the analysis and the BILL.com in integrated with Intacct which allows smooth transit of Data. My specific Use case is to record the invoices and make payments

Pros

Integration with multiple softwares
Ease process of Payment
Vendor connectivity
Reporting
Ease process of invoice recording

Cons

Provide a custom date selection feature to apply Credit memos
Pulling Custom reports of multiple entites at the same time
Make the user able to edit the bills once it is vioded a payment

Likelihood to Recommend

BILL.com is very user friendly and takes less time to adopt and very helpful to record invoices, sheduling payments in a organised manner. The auto-email Trigger of every activity of BILL.com with help the users at large to be informed about the activities happening in the software through there Inbox.

Shashank A V

AP Accountant in Finance and Accounting at Consero Global (Accounting, 1001-5000 employees)

Vetted Review

1 year of experience

Review Bill - RIO3 Consulting

Rating: 8 out of 10

Incentivized

June 25, 2024

Use Cases and Deployment Scope

Bill was used to pay other vendors as well as receive payments from clients in a secure and centralized platform. Privacy and speed were two major areas that Bill was able to address. If a company needs to change their banking or personal information, it can be done only by them, thereby reducing clerical errors. The variety of payment types and processing speeds were important when evaluating Bill as a solution option.

Pros

Enrollment
Integration with other systems - Quickbooks
Speed of payment processing
Processing Payment options

Cons

Customer service is a bit cumbersome
More self-service features would be great to reduce call ins to support

Likelihood to Recommend

Bill is a suited solution for small businesses, looking to handle individual and batch payments. The integration with book keeping solutions keeps redundancy down as well as clerical issues. I am not sure the volume of transactions processed by Bill monthly, but this solutions may not be appropriate for large enterprise payment solutions. I am also unaware of the Global currency payment functions.

J Rio Fultz

CEO in Information Technology at RIO3 CONSULTNG (Information Technology & Services, 1-10 employees)

Vetted Review

8 years of experience

View profile

Horrible Experience

Rating: 3 out of 10

Incentivized

August 17, 2022

Use Cases and Deployment Scope

We subscribed to Bill.com to complement our Quickbooks.com accounting system and use mainly the Accounts Payable and Receivable features. One of our clients is using Bill.com to pay their vendors, and we were originally set up as a free vendor in the system. We have decided to trial the full suite of services to use Bill.com to manage AR and AP transaction, hoping that the integration with QuickBooks would make it seamless. However it has unfortunately not been the case. Sync issues have messed up our historical client data in QuickBooks, our other clients have not preferred this interface for payment, and after all using our bank ACH system resulted in a much more streamlined and cost-effective process (bank transaction are easy to reconcile, and QuickBooks easily auto-matches those payments to invoices, or vendor expenses).

Pros

recurring charges

Cons

customer support
integrations
UX
transparency

Likelihood to Recommend

Suited for companies who have a full-time person dedicated to dealing with this software, and looking to centralize payments in one place. Not suited for companies looking to simplify their AP, AR processes.

Verified User

C-Level Executive in Marketing (Marketing & Advertising company, 1-10 employees)

Vetted Review

1 year of experience

Terrible Experience that has really damaged my business

Rating: 1 out of 10

Incentivized

December 31, 2021

Use Cases and Deployment Scope

I was using Bill.com for invoice collection. When the account first opened they were holding some of my larger ACH transfers from my clients until I could provide additional bank verification. I provided the information, the holds were released and I was promised this was a one time verification. A few weeks later when 4 client payments were to be deposited in the account, they were not. I checked on the account to make sure there was no hold and there were none displayed. I contacted their customer service and was told they were on hold even though it didn't say it anywhere. Over a week of having my client payments needed to pay my due payments for my business they said they wanted verification information again. Nothing was said to me about this when the payments came in, only until after they should have hit my bank account and I asked. Finally they said they would not release my payments unless I provided my confidential client contract which I would not do. I had to have them void the charges after over a week and go back to my customers to ask them to resubmit payment while I scramble to find a new ACH payment processor. I may lose my largest clients as a result of this. As I have been reading after researching this more, it seems they intentionally hold payments longer than they should collect additional interest revenue. [I believe] they are a terrible company to work with and I highly recommend avoiding them.

Pros

Integration with Quickbooks
Options for Recurring ACH

Cons

Terrible Customer Service
Likely shady business practices of holding customer money longer for profit
Terrible communication

Likelihood to Recommend

If you have very small invoices and a very small number of them and you are no rush to get your payments in your bank account, they might be a good fit. For anyone else, you should avoid them.

Verified User

C-Level Executive in Corporate (Marketing & Advertising company, 1-10 employees)

Vetted Review

Great software for growing companies

Rating: 8 out of 10

Incentivized

May 3, 2021

Use Cases and Deployment Scope

We used Bill.com to pay vendors, independent contractors and to reimburse employees for expenses.

Pros

Easy to use
Affordable
Flexible

Cons

Payees need to create an account
Unclear instructions on how to accept payment
Limited on integrations

Likelihood to Recommend

It's great for a growing company with different payees. It's very flexible for paying different types of people, vendors, etc. Back-end is easy to understand. Integrates with a number of CRMs. It's less appropriate for paying individuals (rather than companies) as it can be difficult for them to understand that they need to create an account.

Sura Hart

Director of Operations in Corporate at MuteSix (Marketing and Advertising, 51-200 employees)

Vetted Review

3 years of experience

Verified on LinkedIn

Bill.com works!

Rating: 10 out of 10

Incentivized

May 1, 2021

Use Cases and Deployment Scope

Bill.com is being used across all clients. It assists us with all accounts payable functions for all clients

Pros

Accounts payable
Accounts receivable
Connecting vendors

Cons

Adding W-9s as part of the vendor onboarding process
Pay faster feature should be available when paying bills through the app

Likelihood to Recommend

Bill.com is well suited for an organization that has a high volume of accounts payable activity. It is not suited for anyone who only pays less than 5 bills a month as the cost of using it is expensive. But it is very cost effective for clients with a high volume of AP or AR activity

Verified User

Director in Finance and Accounting (Accounting company, 1-10 employees)

Vetted Review

10 years of experience

Accounting Coordinator Thoughts

Rating: 10 out of 10

Incentivized

May 1, 2021

Use Cases and Deployment Scope

Bill.com is the driving force in our accounting process. We process all of our invoices in bill.com, code them accordingly, and finally assign them to the appropriate approvers. We don't cut any checks in house, so this is very convenient in eliminating that process. We also use bill.com as a placeholder to document international wires we may have sent. By recording manual payments and treating it like a cash receipt.

Pros

The fact that bill.com automatically processes most information on the invoice is really helpful - leads to quicker processing
The "to do list" feature ensures you see the tasks that need to be completed ASAP
The reports section is very helpful in year end prepping for audits

Cons

Reassigning invoice approvers in bulk - currently there is no process for that. It has to be done manually one by one.
Sync errors should give more detail on what's causing the issue
The ability to send checks to international vendors was removed - it'd be great to get that back

Likelihood to Recommend

For general payment process software, bill.com is the easiest and most convenient.

Verified User

Employee in Finance and Accounting (Accounting company, 11-50 employees)

Vetted Review

2 years of experience

Bill.com - most user friendly site!

Rating: 8 out of 10

Incentivized

May 1, 2021

Use Cases and Deployment Scope

Bill.com is used by our billing department to submit invoices to our customers for payment. The site allows our customers to be able to easily access the invoice and pay it. It addresses the problem of having to send invoices to our customers through other more complicated means.

Pros

Site is user friendly
Site is easy to upload invoices to
Bill.com has all the options to make communication to customers easy and clear

Cons

More options for managing customers
Simpler way to add customers to our account
More admin options

Likelihood to Recommend

I would recommend Bill.com to a colleague because of how easy and user friendly the site is. It is a great site to use to upload customer invoices for viewing and payment.

Shobannah Ally

Accounts Payable Associate in Corporate at Lee Hecht Harrison (Management Consulting, 1001-5000 employees)

Vetted Review

2 years of experience

Highly advise against this tool

Rating: 1 out of 10

Incentivized

April 13, 2021

Use Cases and Deployment Scope

We use Bill.com to pay all of our vendors. On a monthly basis we are sending around 600 payments totaling roughly $2M. This product is being used by the accounting team to process all payables and by all team members who approve invoices.

Pros

domestic ACH only

Cons

Extremely slow payment processing times. Sometimes more than a week for international vendors and they won't provide a reason for this.
Terribly generic customer service. Canned responses and their strategy is to send you links to generic articles [that feel] haphazardly written.
Very manual invite process. You cannot send a bulk invite, it must be done one-by-one which is very time consuming if you have to add more than 10 people in a month.
Cannot assign more than one approver at a time. This is unacceptable when you've imported 600 invoices and need to assign [and] approve one-by-one.
Can only make 84 payments at a time per batch.
International vendors cannot log in to see their activity. Our international vendors are blind to anything having to do with their monthly invoices and payments.

Likelihood to Recommend

I would only recommend Bill.com for a very small company that pays and receives funds only within the United States. [I think] this software is a nightmare for anything international. It is also not nearly robust enough to handle more than a handful of new vendors monthly. Everything about this system is manual and will not be able to scale with your company. We will be changing our software next month because of all the bottlenecks this has created for our company.

Verified User

Director in Finance and Accounting (Marketing & Advertising company, 51-200 employees)

Vetted Review

1 year of experience

Bill.com Review

Rating: 1 out of 10

Incentivized

March 19, 2021

Use Cases and Deployment Scope

I do not recommend this company. I have a vendor that uses Bill.com. You are supposed to be able to sign up for free to have your money deposited directly into your bank account for free. I could not get it to work. I contacted their support but they want $49.00 per month for me to get my answer. BUYER BEWARE.

Pros

Nothing on my part.

Cons

Support needs to be free and answer your questions for free.

Likelihood to Recommend

Support want to charge you to answer your question. They don't do what they say when they say you can have direct deposit for free. I would not recommend them to anyone.

Verified User

Executive in Corporate (Accounting company, 1-10 employees)

Vetted Review

1 year of experience

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Terrible Experience that has really damaged my business

Rating: 1 out of 10

Incentivized

December 31, 2021

Use Cases and Deployment Scope

Pros

Integration with Quickbooks
Options for Recurring ACH

Cons

Terrible Customer Service
Likely shady business practices of holding customer money longer for profit
Terrible communication

Likelihood to Recommend

If you have very small invoices and a very small number of them and you are no rush to get your payments in your bank account, they might be a good fit. For anyone else, you should avoid them.

Verified User

C-Level Executive in Corporate (Marketing & Advertising company, 1-10 employees)

Vetted Review