TrustRadius Insights for BILL are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.
Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.
Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.
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BILL Reviews
3 Reviews
Other Services (except Public Administration)Non-profit Organization Management3
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We use Bill.com to enter bills and pay vendors. We also use it to track vendor information, such as addresses, contact information and 1099 information. We are able to use Bill.com to provide timely payments and also allow vendors to manage their own accounts if they ever have updates.
Pros
Customer Serivce
Ease of Use
Friendly Interface
Cons
Report customization
In depth analysis of payements
Ability to expedite checks
Likelihood to Recommend
For an organization that does not have a robust accounts payable, Bill.com is very user friendly in allowing a small team deliver an exceptional product by delivering payments to vendors in an accurate and timely manner. They allow for plenty of inputs so vendors can be customized in how they are paid.
We use Bill.com for accounts payable. Some donors choose to make their donations through Bill.com, too. The approval process works through Bill.com. The system enables us to implement an efficient workflow and segregation of duties for proper internal controls. It's also integrated with the accounting database.
Pros
The approval process is easy to set up.
Processing invoices from entering it into the system to payment is paperless.
The integration with the accounting database has worked well.
Cons
Tech support is only available by chat.
We didn't intend to use Bill.com for cash receipts, so I didn't realize we had received some money until a donor inquired.
Likelihood to Recommend
We have been able to go paperless for accounts payable and reduce man-hours for a reasonable cost.
Bill.com being used by Non-for-profit clients as an organization-wide system a far as integrating into Sage Intacct to help with the streamlining of the Accounts Payable module. It does not do well with integration or customization, such as user-defined dimensions, of any kind. It even has problems with core designs such as location.
Pros
They create the bill if it is simple
They have simple functionality of checking
You can see which bills have not been sync
Cons
Providing more customization to match other systems
Their support knowing more about the product and not trying to change fixed asset to a cash account
Their support actually being easy to work with and get in touch with to resolve solutions
Likelihood to Recommend
If you do not have any special projects, fixed assets, or complexity in your system or your processes then bill.com would be appropriate for you. If you do have any other third parties, consultants, and custom fields needed within your accounts payable bill. Then I would not recommend bill.com because even though they do have some of the APIs to get this accomplished, their customer service does not want to put forth the work to help the client. They do not work with the client's software consultants either which makes the resolution time longer. For example, I have a client that has been waiting for a resolution from bill.com for 5 months and bill.com does not operate with anyone but the client so this is hard because the client does not have the knowledge of integrations (they shouldn't need that knowledge to be assisted that is why they hired a support team)
VU
Verified User
Technician in Information Technology (51-200 employees)
