BILL Information Reviews & Insights

Score8.3 out of 10

323 Reviews and Ratings

Community insights

TrustRadius Insights for BILL are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Seamless integration with major accounting systems: Users have praised the seamless integration of BILL with major accounting systems, stating that it reduces duplication of work and eliminates approval steps and payment processing delays. Several reviewers have highlighted how this integration feature ensures easy data transfer between different platforms, enhancing efficiency and productivity.

Single repository for vendor invoice submission: The single repository for vendor invoice submission in BILL is highly valued by users. They appreciate the unlimited storage for documents, which assists with audit and control review, making it easier to track and manage financial records. Multiple reviewers have mentioned how this feature improves organization and helps them stay on top of their financial documentation.

Good reporting capability: Users find the reporting capability of BILL to be good. They appreciate how it helps them track and analyze financial data, providing valuable insights for better decision-making. Many customers have expressed satisfaction with this feature, emphasizing its usefulness in managing their finances effectively.

Reviews

9 Reviews

Information

Bill.com Review

Rating: 1 out of 10

Incentivized

December 2, 2023

Use Cases and Deployment Scope

We use Quickbooks Online for Accounting and Bill.com for AR and AP; invoicing via Credit Card and ACH. In my experience, Bill.com still has no way to change what appears on a customers credit card statement from your corporate name to your DBA (Doing Business As)? How basic can it get and they don't have any way to fix it in my experience. In my experience, I spent 90 minutes on chat support only to learn :"At the moment the DBA name cannot be made to display on customer merchant statements, emails or notifications. What they can do is submit feature request to the Development team and provide details regarding your workflow and why DBA is best to show for your Customers. In my experience, there is no way to mark a Church, Non Profit, Goverment Entity or another reseller as Tax Exempt. In my experience, the only way to make an invoice tax exempt is to change all the products to tax exempt. In my experience, by doing so this also updates the invoice in QBO so that my CPA and Bookkeeper report the wrong figures resulting in an Audit.

Pros

By forcing an end customer / client / payee to sign in to pay an invoice it reduces the potential for chargebacks. Clients also retain access to the invoice so we don't need to send another copy as often.

Cons

DBA not the Corp name should appear on merchant statements and almost all invoice templates etc that are scene by anyone.
In my experience, there is also no way to mark a customer as tax-exempt. The only work around is to make the product tax exempt resulting in inaccurate reporting to the goverment and ultimately an Audit in my experience.

Likelihood to Recommend

Bill.com is great for paying bills and getting approvals from more than one party within an organization. However, I believe you will piss off all your vendors in doing so because bill.com makes money on floating your payments for 7-10 extra days in my opinoin. In my experienc, I would never use bill.com for accounts receivable since they do not have the ability to mark a client as tax exempt or for your DBA to appear on a merchant statement instead of your corporate name in my experience.

Craig Saling

CEO (Chief Executive Officer) in Corporate at Santa Barbara Cash Register (Computer Networking, 1-10 employees)

Vetted Review

2 years of experience

View profile

Bill.com Is Great for Bills

Rating: 6 out of 10

Incentivized

June 1, 2022

Use Cases and Deployment Scope

I use Bill.com daily. I process vendor invoices and set up new vendors to pay.

Pros

AI recognition of invoice details is helpful
Bill.com customer support has improved greatly in the year I've used it. I get real humans that call to speak to me directly and know what they're doing to help when I have a question or issue
Makes invoice approvals easy within various departments

Cons

I would love to be able to make updates or changes to invoice description line items to multiple invoices at a time before having them saved and getting pushed to the next approver. I have several invoices where I need to update details of the invoice description that I would like to do as a batch instead of each time having to hit save and do this each time. For instance, I have invoices that I need to update the date range every 2 weeks for multiple invoices. If I could do this as a group this would be a huge time saver
Why do we have to manually sync to QBO? It would be cool if we didn't have to do this each time.

Likelihood to Recommend

Bill.com is well suited for working remotely. There isn't really a scenario that I can think of where it's less appropriate. I think it is a great tool and would recommend it highly especially having worked with other software for payment processing.

Verified User

Employee in Finance and Accounting (Computer Software company, 51-200 employees)

Vetted Review

1 year of experience

Delayed payments, faulty 2FA and unresponsive customer service

Rating: 1 out of 10

Incentivized

October 5, 2021

Use Cases and Deployment Scope

I used Bill.com to attempt to receive a payment from a client.

Pros

No aspect of Bill.com worked well in my experience.

Cons

The two-factor authentication system [seemed to be] faulty, so I was immediately locked out of my account. The verification codes did not send to my phone, despite numerous attempts at troubleshooting. I use 2FA daily and have never encountered trouble before. It seems Bill.com has a unique problem.
[In my experience,] customer service was slow to respond, and unhelpful when they did. [Their] advice ignored my explanation of what I had already tried and put the onus on me to resolve an issue that originated on their side.
They declined to offer [what I felt was] a common-sense resolution, instead asking for my passport and bank statements. I cancelled the payment and asked my client to pay through another channel.

Likelihood to Recommend

[...] My problems [are] related to accessing my account in the first place, and since, a week after my email to customer service, they still could not offer a resolution, I would not recommend Bill.com under any circumstances. I would need to be reassured that they have comprehensively upgraded their 2FA process and employed a larger customer service team before considering using Bill.com to receive payments again.

Jazz Monroe

Freelance music journalist at Self Employed (Online Media, 1-10 employees)

Vetted Review

1 year of experience

View profile

Works well for ACH payments

Rating: 7 out of 10

Incentivized

October 17, 2019

Use Cases and Deployment Scope

We are using this for customers that have signed up to autopay our reoccurring services. This was the most cost-effective solution I found that didn't require me to re-enter information each month. It does integrate with Quickbooks, which is nice. Though I wish we had more control over how it entered things in Quickbooks (we have to make a transfer every time we receive funds as it doesn't show the money depositing into the correct account, but instead puts it in a bill.com account).

Pros

Integrate with QuickBooks.
Allow you to run payments without seeing full account numbers.

Cons

Control over what account the deposits show in QuickBooks.
Be able to specify a specific payment to run every month but not all invoices for a particular customer.
Tie into Connectwise (right now I have to do multiple syncs to get information back and forth between 3 programs).
Auto payments with credit cards would be nice.

Likelihood to Recommend

Great for allowing customers to pay by ACH. The hardest part is getting customers to agree to pay this way. It does allow us to give the customers a portal, so they can enter their own information.

Verified User

Manager (Computer Networking company, 11-50 employees)

Vetted Review

3 years of experience

Reliable, electronic employee reimbursements

Rating: 7 out of 10

Incentivized

June 12, 2019

Use Cases and Deployment Scope

The US branches of our company use Bill.com exclusively for electronic employee expense reimbursement payments. This allows US-based employees to receive expense reimbursements directly to their bank accounts through e-payments. It's a fast, easy, and paperless way to send employees payment for their corporate purchases, automatically without contacting the HR department. Wire transfers allow employees to access the funds quickly.

Pros

Billing and payments are completely automated, which makes the process very easy and hands-off for users.
Setup was very simple. I just created an account and provided my bank details and have never logged in to the platform again.
The email notifications letting me know about approved reimbursements are reliable, convenient, and helpful.

Cons

Currently, our company uses a different platform to submit expenses, we only use bill.com to receive them. So perhaps this isn't actually a place where bill.com could improve, but the expense submission process may not have been robust enough for our company.
The bill.com platform wasn't the most beautiful or pleasing to use, but this is a minor fault.
I'd love a way to set up recurring payments (e.g., my phone bill is reimbursed each month).

Likelihood to Recommend

I'm simply a user who receives reimbursements and can't speak to bill.com's effectiveness for admins, but bill.com seems perfectly fine for this medium-sized company's needs. I'm not sure why our company chose to use bill.com only for reimbursement payments (not submitting and approving the reimbursements) and only for US employees. We switched to bill.com after changing our external tax consultants in the US, so if your external tax consultant uses bill.com, it seems like an appropriate scenario to switch as well.

Verified User

Strategist in Product Management (Computer Software company, 201-500 employees)

Vetted Review

1 year of experience

Huge Time and Money Saver!!

Rating: 8 out of 10

Incentivized

January 4, 2019

Use Cases and Deployment Scope

Bill.com is being used to replace the need for an AP Department. I have been using the product for a few years now and it is such a time saver. It is used by the Accounting/ Finance Department at my company. I love how when you input a bill on Bill.com, it can be paid directly by Bill.com. It does all of the heavy lifting of cutting and mailing the check to the correct vendor. Because of Bill.com, we have no need to have someone be in charge of paying the bills and cutting the checks. Bill.com does it all. Bill.com is the best substitution to an AP person.

Pros

Eliminates the need for an accounts person.
The ability to have multiple signers on the checks. Multiple people can be required to approve the check before it can be paid.
Access Bill.com anywhere. They even have a good app to use.

Cons

A better understanding of the pricing model would be nice.
I wish it integrated better with QuickBooks. Bill.com tries to integrate but it struggles to do a good job.

Likelihood to Recommend

Bill.com is perfect for the small business that has a small staff and those staff wear many different hats. Bill.com eliminates the need to have someone in charge of cutting checks and paying the bills. Bill.com is super easy to use and the pricing is very inexpensive. As my company has grown, I am glad that we use Bill.com. I have saved many hours because of how easy it is to use. My vendors have no problems with using Bill.com. I also love that Bill.com has the check and balance feature where it is required for the bill to be approved by a manager before the check can be paid. This is a nice level of security.

JaCoby Marston, CPA

Chief Financial Officer in Finance and Accounting at Shopper Approved (Computer Software, 11-50 employees)

Vetted Review

3 years of experience

View profile

Is Web Based AP in your future?

Rating: 8 out of 10

December 19, 2014

Use Cases and Deployment Scope

My firm implements accounting software for mid market organizations. Part of that implementation has been Accounts Payable - Vendors, Vouchers, Checks, etc.
We are starting to see some of our customers that are taking the entire AP function and moving it to the cloud by using Bill.com, an innovative new cloud solution for moving Accounts Payable to the web.
Vouchers are scanned to the Bill.com web site, assigned to a vendor and coded to the chart of accounts. They then route to approvers through the internet with email notification and finally, Bill.com will send an ACH payment or cut a check.
Approvals are automated, voucher image library is built, no software or hardware is required and fees are nominal.
And Bill.com will perform the same functions for Accounts Receivable - allowing you to create invoices, route them to customers and receive payments. With AP and AR on the same system, cash forecasting is also supported!

Pros

Accounts Payable Imaging and Routing - No more file cabinets, not more chasing down invoices lost in mail boxes, no more delay in getting payments approved.
No Software or Hardware - since Bill.com is completely cloud based, it is inexpensive to get started and convenient.
Fees are Transaction Based - at this time, checks cost $1.49 and ACH payments are $.49 each. Monthly fees are between $50 and $200. Depending on volume, total costs can be much lower than traditional software systems.
Eliminates paper checks and file cabinet storage of AP vouchers.

Cons

Cloud is a strength and a weakness - some customers prefer a personal on-site training resource.
Integration to other systems can be limited - for instance, some AP systems integrate to Fixed Assets for automatic set up of new assets.
When integrating back to GL systems, 1099 and other information can be difficult to map.
Based on volume, the low per transaction fees can total more than on site software systems. But for low volume firms, cost is very nominal.

Likelihood to Recommend

The biggest issue to resolve is whether the organization is ok with having this data all in the cloud, or whether and on premise solution is more comfortable. Going to the cloud has many benefits - cost, hardware maintenance and acquisition, imaging. In my experience, the larger the firm, the more preference for an on premise or hybrid solution.
At any rate, the innovation represented by Bill.com is dramatic and the cost savings for smaller organizations can be substantial. Bill.com and firms like it are changing the accounting landscape for organizations!

Bill Aiton

President in Corporate at SSI Consulting (Computer Software, 11-50 employees)

Vetted Review

2 years of experience

Save time & sanity with Bill.com!

Rating: 10 out of 10

Incentivized

June 30, 2014

Use Cases and Deployment Scope

Local Offer Network (LON) had 3 main sectors of business: Catalyst (personalization platform), Dealradar.com (aggregate daily deal website), and VoucherPro (white-label tech platform used by publishers and manufacturers to create their own prepaid offer products). In our accounting department, I used Bill.com as an organizational, calculation, and pay-tool for our VoucherPro clients to assure local area merchants be paid for the daily deals that were sold on our various platforms. Bill.com was a one-stop solution for LON that easily integrated with the platform of our white-label website, systematically tracked bills & payments, and (most importantly) significantly reduced manual labor.

Pros

Bill.com's tracking of sent checks and instant access to proof of cashed/uncashed checks was a Tremendous help for LON when dealing with merchants who had claimed to never have received payment. I could easily login to the Bill.com system, take a screenshot of the cashed check (complete with signature on the back), and email the merchant the solid proof. This method is obviously MUCH preferred over having to call your bank, get put on hold, and eventually track down proof of a check being cashed that they then can can inconveniently snail-mail you several days later. This is the age of Technology, and Bill.com does it right.
Bill.com's customer support team is second to none. They were always very patient, well-trained, and well-informed problem solvers.
I truly believe Bill.com's biggest aspiration was for their product to work for US in every way possible. If we came to them with an idea to improve the product for our needs, they always listened, and nearly always provided a viable and timely solution. It's often difficult to have a real voice in the internet/e-commerce industry, so it was very refreshing for me to work with a company who cared so much about our success as a company, and bent over backwards to accommodate our growing needs.

Cons

It's been roughly 9 months since I've used bill.com, so I unfortunately can't remember any of the functionality issues I had experienced. I don't think any of Bill.com's features were hard to use...and even if they were or a one-off situation came up, the customer support team was so helpful that they would be able to teach you in no time. The only complaint I can think of at the moment is that support was not available late in the evenings or on the weekends, which was frustrating when getting stuck on a problem while burning the midnight oil. But perhaps support hours have expanded since then, I am not sure.
One other thing I thought of that Bill.com may or may not have resolved by now, is that when you close a client company, Bill.com provides a CD-rom disc (for purchase) that allows you to access all of the information from that specific client after the Bill.com account has been closed (vendor information, check status, etc). However, being that none of the laptops in our office had disc drives, this company file disc was completely useless to us. It would have been more convenient to have either 1) USB version of the company file, or more preferred option, 2) Have Bill.com convert the online account to a read-only version so that you can still access the client information by logging in from anywhere there is internet access, but just don't have the ability to edit any of the information (which is not needed anyway).

Likelihood to Recommend

I think Bill.com was very useful and appropriate for the large-volume billing scenario we had a Local Offer Network (LON). As far as smaller-volume businesses, I'm not sure I could see the benefit of using Bill.com in integration with QuickBooks or some other accounting software, in terms of saving time and labor---I do recall getting a lot of sync-errors with QBO, which were a bit time-consuming to fix, but it's highly possible that those issues have been addressed on the Bill.com side by now.

A friend of mine was worried about hiring a new bookkeeper and too much information getting into the wrong hands, so I actually did recommend Bill.com in order for him to gain more control over account access, and not having to worry about over-access due to Bill.com's intuitive control settings---so I do think it can be very appropriate and valuable for that purpose. But I suppose it's ultimately a matter of case-by-case analysis to see if the benefit outweighs the cost/cost-savings for each business.

Erin Thorp

Senior Business Operations Specialist in Finance and Accounting at Boss Lady Pizza (Internet, 11-50 employees)

Vetted Review

2 years of experience

View profile

Great for A/P, but A/R weak. Stellar support.

Rating: 9 out of 10

April 9, 2013

Use Cases and Deployment Scope

We use Bill.com for two things:

Accounts payable -- across the company we input all invoices into Bill.com (or have them sent to an email address that forwards to our Bill.com inbox). From there our (outsourced) accounting service enters the invoice information, encodes the vendors (or adds them) which is all synced with Quickbooks Online. Then we're able to route the invoices for approval by the appropriate persons within our company, schedule payment, etc.
Expense reports -- we have all our employees setup as 'vendors' within Bill.com and have them send expense reports to the same email inbox. This makes routing / approving /paying expense reports very simple (although we do have to explain to people who are also approvers/bill.com users that they'll be both a 'user' and a 'vendor')

As a 10 person company (and I've used it at a ~130 person company), this allows us to dedicate nearly zero time and money to dealing with payables. It's a huge return on a very modest expense.

Pros

Bill.com is a very inexpensive solution for paperless accounts payable
It syncs seamlessly with quickbooks online in both directions (you can add vendors in Bill.com at time of first invoice for instance)
Bill.com has good workflow / approval routing capability, which is both simple to use and is extremely helpful for distributed teams like ours.

Cons

The accounts receivable function was weak (as of late 2011)
Onboarding employees as vendors (for direct deposit reimbursement of expenses) can be a bit odd to explain. Bill.com should probably have a special case concept of a "employee vendor" and change the language and terminology in the interface. That said it's possible that we are using it for an unintended use case (expense reimbursement processing) but it works well enough.
There are a few nits I'd pick with the interface, such as adding multiple pages from the inbox to a single bill, and I'd like easier quick searching of the payables pipeline (an interactive single-step filter by type-ahead by vendor). None of these are showstoppers though.

Likelihood to Recommend

Bill.com provides an excellent platform for small (and/or growing) businesses who want a paperless invoice and workflow process that is simple to setup and administer. Our outside accounting firm as begun recommending it to their clients as well after seeing how much time and effort it saves.

Verified User

C-Level Executive in Finance and Accounting (Internet company, 201-500 employees)

Vetted Review

2 years of experience

Loading Reviews List....

Save time & sanity with Bill.com!

Rating: 10 out of 10

Incentivized

June 30, 2014

Use Cases and Deployment Scope

Pros

Bill.com's tracking of sent checks and instant access to proof of cashed/uncashed checks was a Tremendous help for LON when dealing with merchants who had claimed to never have received payment. I could easily login to the Bill.com system, take a screenshot of the cashed check (complete with signature on the back), and email the merchant the solid proof. This method is obviously MUCH preferred over having to call your bank, get put on hold, and eventually track down proof of a check being cashed that they then can can inconveniently snail-mail you several days later. This is the age of Technology, and Bill.com does it right.
Bill.com's customer support team is second to none. They were always very patient, well-trained, and well-informed problem solvers.
I truly believe Bill.com's biggest aspiration was for their product to work for US in every way possible. If we came to them with an idea to improve the product for our needs, they always listened, and nearly always provided a viable and timely solution. It's often difficult to have a real voice in the internet/e-commerce industry, so it was very refreshing for me to work with a company who cared so much about our success as a company, and bent over backwards to accommodate our growing needs.

Cons

It's been roughly 9 months since I've used bill.com, so I unfortunately can't remember any of the functionality issues I had experienced. I don't think any of Bill.com's features were hard to use...and even if they were or a one-off situation came up, the customer support team was so helpful that they would be able to teach you in no time. The only complaint I can think of at the moment is that support was not available late in the evenings or on the weekends, which was frustrating when getting stuck on a problem while burning the midnight oil. But perhaps support hours have expanded since then, I am not sure.
One other thing I thought of that Bill.com may or may not have resolved by now, is that when you close a client company, Bill.com provides a CD-rom disc (for purchase) that allows you to access all of the information from that specific client after the Bill.com account has been closed (vendor information, check status, etc). However, being that none of the laptops in our office had disc drives, this company file disc was completely useless to us. It would have been more convenient to have either 1) USB version of the company file, or more preferred option, 2) Have Bill.com convert the online account to a read-only version so that you can still access the client information by logging in from anywhere there is internet access, but just don't have the ability to edit any of the information (which is not needed anyway).

Likelihood to Recommend

Erin Thorp

Senior Business Operations Specialist in Finance and Accounting at Boss Lady Pizza (Internet, 11-50 employees)

Vetted Review

2 years of experience

View profile