#1 most frequent
India
50.0%1 installation of 2
What is BIGContacts?
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
Categories & Use Cases
Top Performing Features
Task management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 8.4
Custom fields
Users can create custom fields to store additional information on standard and custom objects.
Category average: 7.8
Social data
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
Category average: 6.6
Areas for Improvement
Scripting environment
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
Category average: 7.4
API for custom integration
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Category average: 7.6
Marketing automation
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
Category average: 7.4
Who Buys & Uses BIGContacts
#2 most frequent
United States of America
50.0%1 installation of 2
Eliminates the busywork from daily operations
Use Cases and Deployment Scope
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Pros
- easy to track the performance of email campaigns with the help of detailed reports and analytics
- BigContacts also allows us to define custom triggers for delivering emails
Cons
- The mobile version requires improved performance
Return on Investment
- We can set up drip email sequences to connect with prospects and customers at the most appropriate time.
Usability
Customer relationship management simplified
Use Cases and Deployment Scope
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application.
Pros
- CRM
- Contact mangegment
Cons
- Task mangement
Return on Investment
- BIGContacts is one of the most intuitive CRM applications that we have worked with
- It is easy to customize and has reliable customer support, which makes for a great user experience.
- The tool provides a 360° view of all contacts in one place, making it easier to track previous touches and optimize upcoming interactions.
Alternatives Considered
BigContacts
Usability
Efficient CRM for sales pipeline management
Use Cases and Deployment Scope
BigContacts has been of significant help to our sales team. It is now easy to automate and personalize follow-ups with prospects. Furthermore, the tool has empowered us to make better business decisions due to its in-depth reporting abilities. Sales executives can also log details or prepare for meetings on the go using the mobile version of BigContacts, which is highly advantageous.
Pros
- CRM
- Task Management
Cons
- They dont have mobile app
Return on Investment
- The speed of the software can be an issue sometimes, but they are making considerable improvements with each passing day.
Usability
Effortless reporting & analytics
Use Cases and Deployment Scope
BigContacts CRM has provided us with better visibility into our business process with in-depth reports. We can choose from a range of pre-designed templates or use advanced filters for creating these reports. Moreover, it's easy to save these filters for the future or export these reports.
Pros
- BIGContacts CRM has provided us with better visibility into our business process with in-depth reports.
- We can choose from a range of pre-designed templates or use advanced filters for creating these reports.
- Moreover, it's easy to save these filters for the future or export these reports.
Cons
- We would like to see a way to automatically score and route incoming leads.
Return on Investment
- The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
Usability
An Incomparable Task Management System
Use Cases and Deployment Scope
I find the tool’s pricing to be quite affordable. The third-party integrations allow me to work with other business applications easily. Additionally, I can customize various modules according to my needs.
Pros
- The search feature of the tool has scope for being more intuitive.
Cons
- Creating recurring tasks
- 360° view of contact details
- Scheduling tasks directly
- Taking notes
Return on Investment
- It can be difficult to update contact information sometimes.
- In addition, I wish custom fields for webforms could be added.
Other Software Used
1CRM, Accent CRM Supercharger, Apptus eSales
