BIGContacts

Score9.6 out of 10

14 Reviews and Ratings

What is BIGContacts?

BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.

Categories & Use Cases

Task management
This includes the ability to plan, track, collaborate and report on tasks.
Category average: 8.3
Custom fields
Users can create custom fields to store additional information on standard and custom objects.
Category average: 7.8
Social data
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
Category average: 6.6

Scripting environment
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
Category average: 7.4
API for custom integration
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Category average: 7.6
Marketing automation
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
Category average: 7.5

Deepa Chauhan View profile

Sr SEO Executive in Information Technology at Asia Tech (51-200 employees employees)

Use Cases and Deployment Scope

BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.

Pros

easy to track the performance of email campaigns with the help of detailed reports and analytics
BigContacts also allows us to define custom triggers for delivering emails

Cons

The mobile version requires improved performance

Return on Investment

We can set up drip email sequences to connect with prospects and customers at the most appropriate time.

Usability

Prem Prakash View profile

Freelance Web Developer in Engineering at Self Employed (51-200 employees employees)

Use Cases and Deployment Scope

As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application.

Pros

CRM
Contact mangegment

Cons

Task mangement

Return on Investment

BIGContacts is one of the most intuitive CRM applications that we have worked with
It is easy to customize and has reliable customer support, which makes for a great user experience.
The tool provides a 360° view of all contacts in one place, making it easier to track previous touches and optimize upcoming interactions.

Alternatives Considered

BigContacts

Usability

Ritik Pandey View profile

Internet Marketing Coordinator in Marketing at webseobuy (11-50 employees employees)

Use Cases and Deployment Scope

BigContacts has been of significant help to our sales team. It is now easy to automate and personalize follow-ups with prospects. Furthermore, the tool has empowered us to make better business decisions due to its in-depth reporting abilities. Sales executives can also log details or prepare for meetings on the go using the mobile version of BigContacts, which is highly advantageous.

Pros

CRM
Task Management

Cons

They dont have mobile app

Return on Investment

The speed of the software can be an issue sometimes, but they are making considerable improvements with each passing day.

Usability

Neha Bansal View profile

Marketing in Marketing at Agile consulting Pvt. LTd (11-50 employees employees)

Use Cases and Deployment Scope

BigContacts CRM has provided us with better visibility into our business process with in-depth reports. We can choose from a range of pre-designed templates or use advanced filters for creating these reports. Moreover, it's easy to save these filters for the future or export these reports.

Pros

BIGContacts CRM has provided us with better visibility into our business process with in-depth reports.
We can choose from a range of pre-designed templates or use advanced filters for creating these reports.
Moreover, it's easy to save these filters for the future or export these reports.

Cons

We would like to see a way to automatically score and route incoming leads.

Return on Investment

The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.

Usability

Aditya Kumar View profile

SEO Executive at WebClever Innovation & Technology in Sales at WebClever Innovation & Technology (11-50 employees employees)

Use Cases and Deployment Scope

I find the tool’s pricing to be quite affordable. The third-party integrations allow me to work with other business applications easily. Additionally, I can customize various modules according to my needs.

Pros

The search feature of the tool has scope for being more intuitive.

Cons

Creating recurring tasks
360° view of contact details
Scheduling tasks directly
Taking notes

Return on Investment

It can be difficult to update contact information sometimes.
In addition, I wish custom fields for webforms could be added.

Other Software Used

1CRM, Accent CRM Supercharger, Apptus eSales

Usability

Salesforce Sales Cloud

Zoho CRM

Pipedrive

BIGContacts

What is BIGContacts?

Categories & Use Cases

Key Features

Top Performing Features

Task management

Custom fields

Social data

Areas for Improvement

Scripting environment

API for custom integration

Marketing automation

Reviews

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used

Usability

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