BeyondTrust Remote Support

We use BeyondTrust Remote Support in our organization to assist our customers with technical support issues and for remediating malware from their sytems. In addition, we are able to use the software across multiple operating systems which was a detriment of our previous sofware. I really enjoy the reporting and administration features and the willingness for BeyondTrust Remote Support own support and product teams to go above and beyond for their customers. We had an issue a few weeks back that required escalated handling and the service team was just amazing. Thanks for making our team more efficient and helpful to our customers.

• this software has provided a positive impact because you dont have to be an expert to get started
• With the ability to use the sofware for collaboration, we've been able to retire one of our old collab softwares saving us money

TeamViewer and LogMeIn Rescue

Microsoft Teams, OpenText Core Share, OpenText ALM Octane

I use BeyondTrust Remote Support to assist users in the organization by remoting into their host machines to resolve technical issues that have been logged as tickets in the helpdesk. The business problems this product addresses is being able to remotely resolve technical issues for users that are in other regions, BeyondTrust Remote Support in the organization is not just used by IT but by the Infrastructure team to remotely log into servers/VMs etc to maintain them.

We are using BeyondTrust to support internal and external customers remotely.

• It is good and helping various department to use single platform.

AnyDesk and TeamViewer

Microsoft Power BI, AnyDesk

We use BeyondTrust Remote Support to examine users' computers, help them solve problems, and provide other types of help. We also use it to connect to remote unattended systems for maintenance. It is also possible to use it to let other people connect to our systems and provide support.

• It lets the helpdesk to their job, sometimes remotely.
• It allows suppliers to provide help without coming to our site.

CA SYSVIEW Performance Management

BeyondTrust's RemoteSupport tool (previously known as Bomgar) sets the industry standard for remotely supporting user endpoints and devices. Their flexibility and functionality are unmatched in the industry, and the interface's intuitiveness is generations ahead of the other tools attempting to compete with their solution. If this isn't enough, BeyondTrust's support technicians, subject matter experts, and account managers are some of the best in the business. With BeyondTrust, the days are long past of an era where your account manager waits until the day after your license expires to ask you if you want to renew or where they only reach out to you when they want your money. I cannot speak highly enough of their teams.

• RemoteSupport saves $1000s over the year in speeding up tasks and reducing time depleted from end users
• BeyondTrust doesn't wait 24 hours between responses if you have a ticket open and they're not afraid to connect and look at the issue directly

ManageEngine Endpoint Central

Automox, Ivanti Endpoint Manager, Ivanti LANDESK Service Desk (discontinued), Splashtop, LogMeIn Rescue by GoTo