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Benefitfocus

Score9 out of 10

12 Reviews and Ratings

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What is Benefitfocus?

Benefitfocus headquartered in Charleston, South Carolina offers their eponymous platform for benefits administration, featuring the Benefitfocus Marketplace.

Categories & Use Cases

Reviews

What users are saying about Benefitfocus.
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Would Recommend to any potential Client! It has made my life so much easier!!

Incentivized
Verified User
Administrator in Human Resources (201-500 employees employees)

Use Cases and Deployment Scope

Manage all benefits and integrate with our payroll company to do file feeds. Billing for our Disability insurance. Relieves a lot of work on me and our benefits staff.

Pros

  • Enrollment Reports
  • Customer Service
  • File Feed Setup

Cons

  • More reports regarding payment of Life and AD&D

Return on Investment

  • Saved money and time from HR having to do duplicate entry
  • Customer Service Rep has handled all issues regarding billing and enrollment, which has saved A TON of time and aggrevation

Other Software Used

isolved

Surprise, Surprise - We can't do that

Incentivized
Verified User
Administrator in Human Resources (501-1000 employees employees)

Pros

  • Great front face - updated graphics and advanced technology.
  • Video Library and an option to create your own videos.
  • Option to do a comparison chart of benefit plans.
  • Easy on the employee's eye.

Cons

  • Great at selling their product but not keeping their promises.
  • Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
  • They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.

Return on Investment

  • It was a negative impact because we launched the program during open enrollment only to revert back to the old platform, BeneTrac, 3 months later.
  • Bad impression on the benefits team to implement a program that didn't deliver.

Other Software Used

Oracle Access Management