BenchmarkONE Reviews & Insights

Score3.3 out of 10

50 Reviews and Ratings

Community insights

TrustRadius Insights for BenchmarkONE are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Useful Campaign Tracking: Many users have found the software's ability to connect campaigns, deals, and other elements very useful, allowing for a holistic view of their marketing efforts and effective tracking of end-users.

Clear and Simple Reports: Users appreciate the simplicity and clarity of the reports generated by the software, making it easy to understand the data presented and make informed decisions. Several reviewers have mentioned this as a positive aspect.

Helpful Task Feature: The tasks feature is found to be helpful in following up with customers, ensuring that no customer falls through the cracks and helping users stay organized. Some users have specifically praised this feature for its effectiveness in task management.

BenchmarkONE Reviews

5 Reviews

Small Businesses (1-50 employees)

Intuitive Design and Stellar Functionality in Hatchbuck

Rating: 10 out of 10

March 31, 2015

Use Cases and Deployment Scope

Hatchbuck is being used by our company as an innovative CRM and automated marketing platform. It is being used across the whole organization.

Pros

Intuitive design and implementation, which means it's amazingly user friendly.
Keeps tasks, contacts, and collaborations organized.
Is amazing at automated, action-based, and behavioral marketing.

Cons

I am not an advanced user, yet, but haven't found anything that it's lacking thus far.

Likelihood to Recommend

I would say that it's very good for those who like things easy, intuitive, and visual. The personal trainings are AWESOME and I have (and continue) to learn so much. It's going to take our small business to the next level. I would say that it's very good for travel companies like ourself, among any B2C business that might be at a crossroads where they would like to better handle leads and website visitors.

Thomas Hollowell

Owner, Morocco Travel Specialist in Sales at Journey Beyond Travel (Leisure, Travel & Tourism, 11-50 employees)

Vetted Review

10 years of experience

Hatchbuck- Simple & Effective

Rating: 10 out of 10

March 31, 2015

Use Cases and Deployment Scope

Our company uses Hatchbuck strictly in the marketing department. We find it to be a great solution to reach a specific group (large or small) of customers quickly.

Pros

Allows you to tag contacts on import in order to differentiate between groups of customers. This is great because when we are wanting to follow up with conference attendees, we can filter by that tag.
Hatchbuck sends out mass emails in waves in order for our email to NOT be sent to spam.
Hatchbuck has GREAT customer service. I have worked with the same rep from the date of subscription and have NEVER had to reach out to anyone else. If she does not have the answer for me, she will find out in a timely manner and not pass me along to someone else.
Hatchbuck seems to be a perfect fit for the functions our company needs.

Likelihood to Recommend

If you are looking for a program that is simple to use, can reach a large audience with a click of a button, and be able to track the customers activity, then Hatchbuck is well suited for you.

Samantha Kolavo

Marketing/Sales in Sales at Computer Comforts, Inc. (Furniture, 11-50 employees)

Vetted Review

1 year of experience

Hatchbuck - A Great Email Automation Platform for Someone Looking for a Simple and Straight-Forward Platform

Rating: 8 out of 10

March 31, 2015

Use Cases and Deployment Scope

Hatchbuck is being used by our sales and marketing team to both track leads and sales as well as being used for email automation and marketing to current customers and prospects. It solves the problem of tracking sales and automating the sales process while allowing us to dynamically segment our list.

Pros

Hatchbuck is great at email template creation.
Hatchbuck is great at responsive email designs.
Hatchbuck is great at tagging and segmentation.

Cons

Hatchbuck is missing some functionality in the automated marketing side in regards to list segmentation/management.

Likelihood to Recommend

Hatchbuck would be a great fit for someone looking to get a better understanding of their customers and their interactions with their site and easily targeting and marketing to specific segments, However it is missing some more advanced features and multiple condition based email marketing campaigns.

Nathan Hovinga

Web Master/Developer in Information Technology at Guidance Marketing LLC (E-Learning, 1-10 employees)

Vetted Review

1 year of experience

Great platform

Rating: 9 out of 10

March 28, 2015

Use Cases and Deployment Scope

We use Hatchbuck as a CRM / email tool.

Pros

We like the ability to see who opens emails.
Clean and crisp look.

Cons

I do not know enough yet.

Likelihood to Recommend

Hatchbuck [works well as a CRM} and [is well suited for] setting up campaigns to automatically run.

Mark Nienhueser

Advertising Director in Sales at Missouri Press Association (Marketing and Advertising, 11-50 employees)

Vetted Review

1 year of experience

Great software at the right price

Rating: 9 out of 10

March 27, 2015

Use Cases and Deployment Scope

Hatchbuck is used for email marketing and lead generation. It is used by the marketing department. It helps keep us connected with our customers as well as nurture leads.

Pros

Customer Service.
Very easy to learn and use.
Price is very affordable.

Cons

More email templates

Likelihood to Recommend

Suited for small business

Philip Pasma

Marketing Coordinator in Marketing at J/E Bearing and Machine Ltd (Machinery, 11-50 employees)

Vetted Review

1 year of experience