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Bandwidth

Score5.1 out of 10

11 Reviews and Ratings

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What is Bandwidth?

Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.

Categories & Use Cases

Reviews

What users are saying about Bandwidth.
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Bandwidth -- Voice programmatically done right!

Incentivized
Jonathan Geller
CEO (Chief Executive Officer) in Corporate at SIPSTACK Inc. (11-50 employees employees)

Pros

  • Support
  • Communications
  • API
  • Documentation

Cons

  • Unify their many portals into one

Most Important Features

  • API
  • Quality
  • Support

Return on Investment

  • Automation saves on resources
  • Broad / quick access to DIDs
  • Clear porting threads

Bandwidth Can Save You Money

Incentivized
Amanda GodfreyView profile
Customer Support Manager in Customer Service at Crosstel (11-50 employees employees)

Pros

  • Help/support documents (Learning Lab).
  • Constant webinars provided for process improvement.
  • Included in development calls to better the system.
  • Order automation.
  • Competitive pricing and discounts.

Cons

  • LNP rejection assistance.
  • Ticket response times when billing is involved.

Return on Investment

  • Cost savings.

Alternatives Considered

CenturyLink Hosted VoIP

Bandwidth.com Rocks

Incentivized
Tamara FosterView profile
Telecom Manager at LogMeIn (1001-5000 employees employees)

Pros

  • Bandwidth has great customer service. They are all friendly and super helpful.
  • They are innovative and constantly updating their APIs, UIs, and products they offer.
  • Their UI and API are user friendly and intuitive.

Cons

  • They are actively working on this, but they currently are not able to work with third party SMS providers to separate voice and SMS. There are many companies that offer an SMS product for dental, medical, etc. offices so our customers have increasing requests to use a third party.

Return on Investment

  • I do not have access to the ROI so I cannot answer this question.

Other Software Used

Microsoft 365 Business, Vtiger, Salesforce Commerce Cloud

Your best primary term/orig provider

Incentivized
Chris HorneView profile
CEO (Chief Executive Officer) in Corporate at DialPath (1-10 employees employees)

Pros

  • Customer Support -- Their team is very knowledgeable and they answer the phone when you call, which is a huge industry issue.
  • API (Service Integration) -- They have a very robust API with excellent documentation.
  • Rates -- Their rates are very competitive, and allow us to increase our margins as our customer base grows.

Cons

  • Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
  • Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
  • SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.

Return on Investment

  • Bandwidth has impacted us tremendously in a positive way, in providing high-quality voice services to our customers at a very competitive rate.
  • When we have LNP issues, the bandwidth team is readily available to support us and give valuable inside feedback that we can provide to our customers.

Other Software Used

Twilio SMS

Lots of features with abuse issues

Verified User
C-Level Executive in Corporate (11-50 employees employees)

Use Cases and Deployment Scope

Bandwidth.com provides a number of affordable services. Unfortunately, they refer abuse complaints to their resellers, and many resellers abuse the system. I myself have received repeated spam phone calls about car warranties and the like, but bandwidth.com support does not deactivate the customer or reseller account after repeated requests. Think twice before supporting a company with policies such as these.

Pros

  • Low pricing

Cons

  • Abuse complaints

Most Important Features

  • Containing the use of their system to responsible actors.

Return on Investment

  • Unfortunately, repeated calls from resellers abusing their system has cost me a lot of time.

Other Software Used

Twilio

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