Bandwidth Reviews & Insights

Score5.1 out of 10

11 Reviews and Ratings

Community insights

TrustRadius Insights for Bandwidth are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Recommendations

Users commonly recommend Voxbone for its quick and supportive service and suggest expanding its coverage to more countries. They also advise being careful with contracts and paying attention to details like 911 fees and setup. Additionally, users mention the need for technical skills in SIP services and recommend calculating channel capacity before canceling.

Users highly recommend Bandwidth for voice and SMS services, praising the company's support team, easy-to-use dashboard tool, and constant improvements. They suggest partnering with Bandwidth and utilizing their support structure. Users find Bandwidth great to work with and recommend using it over other vendors, believing it is considerably better than other carriers in terms of porting and buying new DIDs.

Bandwidth Reviews

2 Reviews

Enterprises (1,001+ employees)

Bandwidth.com Rocks

Rating: 10 out of 10

Incentivized

March 9, 2019

Use Cases and Deployment Scope

Bandwidth.com is a CLEC. My company resells their numbers and service for VoIP communication. The whole company utilizes Bandwidth.com, but I interface mainly with phone numbers including number porting. We are able to order and port numbers through BW and resell to our customers. They have contacts and communication with other CLEC and LEC carriers to be able to port amongst each other.

Pros

Bandwidth has great customer service. They are all friendly and super helpful.
They are innovative and constantly updating their APIs, UIs, and products they offer.
Their UI and API are user friendly and intuitive.

Cons

They are actively working on this, but they currently are not able to work with third party SMS providers to separate voice and SMS. There are many companies that offer an SMS product for dental, medical, etc. offices so our customers have increasing requests to use a third party.

Likelihood to Recommend

For telecommunications: porting, new numbers, SMS, toll-free, and voice.

Tamara Foster

Telecom Manager at LogMeIn (Telecommunications, 1001-5000 employees)

Vetted Review

Reseller

6 years of experience

View profile

Great Great Great

Rating: 10 out of 10

Incentivized

February 28, 2019

Use Cases and Deployment Scope

We use them extensively for call origination, termination, e911, Dynamic 911, SMS (SMPP), and CNAM lookup. We use them as a provider that handles all of these things for our customers. They provide a reliable service that we are able to leverage.

Pros

Tremendous support.
Reliable product.
Great tooling/dashboard.
Pricing is great.

Cons

24/7 support is lacking.
They prefer working over email.
Not always very transparent.

Likelihood to Recommend

When needing a wholesale product, and a reasonable price, they are very good. I might not recommend them if a guaranteed termination product was required.

Verified User

Engineer in Engineering (Computer Software company, 1001-5000 employees)

Vetted Review

5 years of experience

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