Aurea Process

Score10 out of 10

9 Reviews and Ratings

What is Aurea Process?

Aurea Process (formerly CX Process) from Aurea Software in Austin is a business process management offering, based on Savvion BPM.

Categories & Use Cases

Media

CX Platform enables leading companies to modernize, automate, and monitor their back office by bridging legacy SOA solutions to modern micro-service and container-based architectures.

Process simulation
Evaluating model performance with real data, and optimizing
Category average: 7.5
Process player
Step-by-step analysis of model to validate business rules
Category average: 8.3
Dashboards
Users can create, customize and share dashboards, which provide an overview of the most important metrics.
Category average: 8.3

Custom reports
Users can create custom reports.
Category average: 7.9
Social collaboration tools
Social tools for discussion threads, wikis, enabling decision making
Category average: 8.3
Content management
Content management tool for storing and managing versioning of electronic documents, images, etc.
Category average: 7.8

Verified User

Partner in Information Technology (51-200 employees employees)

Pros

Face-lifted platforms: CX Messenger (formerly Sonic), CX Monitor (formerly Actional), CX Process (formerly Savvion)
User-friendly UI
Relatively painless implementation

Cons

Standard edition is significantly lighter touch than the (pricier) Enterprise version
There are similar solutions on the market that are competitively prices and offer positive user experience
Data migration can be tricky at times

Return on Investment

As our customers vary in size and maturity, the ROI ranges accordingly.
For younger, smaller businesses this is a useful tool. Digitalization of he customer journey has certainly helped save time and efforts in many cases.
For more mature market players the tool is not always comprehensive enough. Dashboard and report personalization take time and efforts, and sometimes it feels that a dedicated BI tool would be a more suitable solution.

Other Software Used

Aurea CRM, ServiceNow, Tableau Server, Tableau Desktop, Tableau Online, Citrix NetScaler

IBM Business Automation Workflow

Splunk AppDynamics

TIBCO Messaging