We use Atlassian Confluence to enhance internal communication and facilitate information sharing across our departments, addressing coordination challenges in projects and daily operations. It also serves as a platform for sharing technical documentation and procedures with key stakeholders in the public transportation sector. The scope of our use case covers the entire organization for internal purposes and extends to external actors.
Pros
Information sharing
Structuring technical documentation
Ensuring up to date documentation in cross functional teams
Cons
The product is sometimes a bit slow to use (web interface)
Likelihood to Recommend
Well suited for information sharing, both internally and with partners and sub contractors. We use Confuence with good results for sharing technical information, training material and procedures with our partners and sub contractors. Ensures that everyone is well-informed and aligned. Facilitates collaboration and enhances our operational efficiency by keeping all relevant parties updated..
VU
Verified User
Project Manager in Information Technology (Transportation/Trucking/Railroad company, 51-200 employees)
Our organization utilizes Confluence along with Jira for additional project documentation and collaboration. Details on every part of our projects are captured, stored, and shared using confluence. This includes meeting notes, shared worksheets, requirements documents, system architecture as well as some process and procedures/outcomes of the projects. IT utilizes this system as a required way to store change information for updates and enhancements.
Pros
Fairly easy to use this product. The UI itself is user-friendly and easy to follow.
Collaboration and updates are easy to turn on or off.
The product is very scalable and can capture and organize a lot of data in one place.
Cons
Some of the options do not always work, this may be local setting but I find the option to edit some documents via Confluence to not always work, and we need to download, update, and then re-upload the document as a new version.
Where there are a lot of notes and documentation entries it can be difficult to keep track of or sort through everything. How you utilize the program and label things is very important.
Likelihood to Recommend
Confluence can link to Jira and be utilized as part of your project management solution. I think if you are using Jira this application may make sense to utilize for tracking all important details. However, I haven't seen other projects that have a connection to Jira to say that this is the best product available. With big projects, the document trail seems to be a little messy.
Atlassian Confluence is being used by our entire organization. We are using it to fill a few different types of organizational needs. We have a knowledge base that is used by IT as well as with JIRA for our service desk users. Various teams within the organization use it to have a centralized location for project related information as well as team specific information. We also have a space that has been designed to keep customers in the know.
Pros
Centralized location for organizational info.
Ease of use - non technical users are able to easily add and edit pages.
Wide variety of plugins to enhance the functionality of Confluence.
Cons
Include more functionality in base product, so that so many plugins don't have to be purchased. For example, Copy Page Tree.
Likelihood to Recommend
Atlassian Confluence is a great product for large organizations with various departments or teams. It makes it very easy to share information and keep others informed. I can't think of an instance where it would be less appropriate as teams of different sizes would be able to benefit from its use.
VU
Verified User
Administrator in Information Technology (Logistics and Supply Chain company, 10,001+ employees)
