Confluence Professional, Scientific, and Technical Services Reviews & Insights

Score7.8 out of 10

2,306 Reviews and Ratings

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#1 most frequent

Professional, Scientific, and Technical Services

27.4%

9,699 installations of 35,411

“When used company-wide you can find the information yourself rather than having to bother somebody for it.”
— Customer Support team leader, Trimble Transport & Logistics (10,001+ employees)

#2 most frequent

Information

15.9%

5,614 installations of 35,411

“Permissions management. Controlling permissions and access of internal users who need custom access.”
— Marketing Automation Manager, MassMutual (10,001+ employees)

#3 most frequent

Finance and Insurance

10.8%

3,837 installations of 35,411

#4 most frequent

Manufacturing

10.8%

3,824 installations of 35,411

“Preserves context from conversations in a central source of truth. Saves us time remembering what was said”
— Manager, Curation, DrugBank (51-200 employees)

#5 most frequent

Retail Trade

3.4%

1,204 installations of 35,411

“Atlassian Jira, Miro, Mural and Trello”
— UX Researcher, The Home Depot Canada (10,001+ employees)

#6 most frequent

Educational Services

3.0%

1,072 installations of 35,411

#7 most frequent

Public Administration

3.0%

1,058 installations of 35,411

#8 most frequent

Health Care and Social Assistance

2.9%

1,044 installations of 35,411

#9 most frequent

Administrative and Support and Waste Management and Remediation Services

2.5%

889 installations of 35,411

#10 most frequent

Wholesale Trade

2.3%

822 installations of 35,411

#11 most frequent

Other Services (except Public Administration)

2.3%

806 installations of 35,411

#12 most frequent

Transportation and Warehousing

2.0%

698 installations of 35,411

#13 most frequent

Arts, Entertainment, and Recreation

1.8%

635 installations of 35,411

#14 most frequent

Real Estate and Rental and Leasing

1.1%

373 installations of 35,411

#15 most frequent

Utilities

1.0%

341 installations of 35,411

#16 most frequent

Construction

0.9%

311 installations of 35,411

#17 most frequent

Accommodation and Food Services

0.7%

253 installations of 35,411

#18 most frequent

Mining, Quarrying, and Oil and Gas Extraction

0.3%

105 installations of 35,411

#19 most frequent

Agriculture, Forestry, Fishing and Hunting

0.1%

49 installations of 35,411

#20 most frequent

Management of Companies and Enterprises

0.0%

11 installations of 35,411

Overview

Synthesised from 14 reviews | Last Published April 23, 2026

This analysis reflects the experiences of 14 reviewers in the Professional, Scientific, and Technical Services industry using Atlassian Confluence. These firms, which often operate on project-based work with distributed teams and stringent documentation requirements, value tools that enhance collaboration, knowledge management, and efficiency. The reviews suggest Confluence delivers ROI primarily through improved internal processes and streamlined information access. Reviewers highlight its positive impact on collaboration and knowledge management, with each cited by 36% of reviewers. Time savings and improved productivity were also noted, though by a smaller portion of the sample (21% each), suggesting these benefits may be realized to a lesser extent or are secondary outcomes of the core advantages.

Pros

For professional services firms, effective collaboration is crucial for delivering high-quality client work and maintaining project momentum. Confluence facilitates this by centralizing information and streamlining communication, which is critical for project-based teams that need to quickly share knowledge and coordinate efforts. Five of the 14 reviewers specifically noted how Confluence improved collaboration within their organizations, reducing the need for internal meetings and improving team performance.
Professional, Scientific, and Technical Services firms rely heavily on documented processes and knowledge sharing to ensure consistency and quality across projects. Confluence serves as a centralized repository for this information, making it easier for teams to access and leverage best practices. Five reviewers emphasized the value of Confluence as a knowledge base, highlighting its ability to organize documents, improve efficiency, and serve as a single source of truth for critical business processes like customer renewals.
In the Professional, Scientific, and Technical Services industry, billable hours are a key performance indicator, making time savings a direct contributor to ROI. Confluence helps firms reduce time spent on administrative tasks and information retrieval, freeing up consultants and specialists to focus on client-facing work. Three of the 14 reviewers specifically mentioned time savings and increased efficiency as a benefit of using Confluence, noting its impact on note-taking, drafting recommendations, and overall communication.
For Professional, Scientific, and Technical Services, productivity translates directly into project profitability and client satisfaction. Confluence streamlines project planning, resource management, and development processes, ultimately boosting team output. While only three reviewers specifically mentioned improved productivity, their comments suggest that Confluence's features contribute to faster development times and better project tracking, which are essential for meeting deadlines and delivering results.
For Professional, Scientific, and Technical Services firms, Jira integration is crucial for linking documentation directly to project tasks and issue tracking. This integration streamlines workflows, allowing teams to easily reference specifications, research findings, or analysis reports within their Jira tickets, ensuring traceability and efficient project management. Three of the 14 reviewers specifically mentioned the value of this integration.

From 14 reviews | Last Published April 23, 2026

Why it matters:

For professional services firms, effective collaboration is crucial for delivering high-quality client work and maintaining project momentum. Confluence facilitates this by centralizing information and streamlining communication, which is critical for project-based teams that need to quickly share knowledge and coordinate efforts. Five of the 14 reviewers specifically noted how Confluence improved collaboration within their organizations, reducing the need for internal meetings and improving team performance.

“When used company-wide you can find the information yourself rather than having to bother somebody for it.”

Why it matters:

Professional, Scientific, and Technical Services firms rely heavily on documented processes and knowledge sharing to ensure consistency and quality across projects. Confluence serves as a centralized repository for this information, making it easier for teams to access and leverage best practices. Five reviewers emphasized the value of Confluence as a knowledge base, highlighting its ability to organize documents, improve efficiency, and serve as a single source of truth for critical business processes like customer renewals.

“Positive: We now have a true Knowledge Base that the company can use.”

Why it matters:

Jira appears to be a common component in the tech stacks of Professional, Scientific, and Technical Services firms, with 5 of 11 reviewers mentioning it alongside Confluence. This suggests that these organizations are leveraging the Atlassian suite for integrated project management and documentation, which is crucial for tracking project progress, managing tasks, and ensuring accountability in client-facing projects. The tight integration between Jira and Confluence likely streamlines workflows and improves collaboration on project deliverables.

“Airtable, Atlassian Jira, Katalon, Cypress.io, Selenium IDE”

What other products like Atlassian Confluence have you used or evaluated?

From 7 reviews | Last Published April 23, 2026

Summary

This analysis reflects the experiences of a small sample of Professional, Scientific, and Technical Services professionals (7 reviewers) using Atlassian Confluence. These users likely operate in project-based environments, where efficient documentation, collaboration, and knowledge sharing are crucial for delivering client services. The small sample size means findings should be interpreted cautiously. A notable point is the reported connection to other Atlassian products. Specifically, Jira appears as a related tool within the workflows of some Professional, Scientific, and Technical Services users.

Related topics

Atlassian Jira

Top Quotes

Atlassian Jira

“Jira Service Management”

What positive or negative impact (i.e. Return on Investment or ROI) has Atlassian Confluence had on your overall business objectives?

From 14 reviews | Last Published April 23, 2026

Summary

Top Quotes

Improved collaboration

“When used company-wide you can find the information yourself rather than having to bother somebody for it.”

Knowledge base/Documentation

“Positive: We now have a true Knowledge Base that the company can use.”

Time savings/Efficiency

“Confluence saves us a ton of time in note-taking and drafting recommendations for marketing initiatives and helps us stay on top of to-dos that come from meetings so we can go above and beyond in delivering for our clients.”

Besides Atlassian Confluence, what other software do you regularly use? How likely would you be to recommend it to a friend or colleague?

From 11 reviews | Last Published April 23, 2026

Summary

This analysis reflects the experiences of 11 reviewers in the Professional, Scientific, and Technical Services industry. These firms often rely on collaborative platforms to manage complex projects, share expertise, and maintain meticulous documentation for compliance and client reporting. This industry-specific review synthesis focuses on tools mentioned alongside Atlassian Confluence. A notable trend among these users is the integration of Confluence with other Atlassian products, particularly Jira. Beyond Atlassian, collaboration and communication tools like Miro and Microsoft Teams also appear in the context of Confluence usage. Given the small sample size, these observations provide directional insights rather than definitive conclusions about tool preferences within the industry.

Related topics

Miro Atlassian Jira Microsoft Teams

Top Quotes

Miro

“Miro, Jira Service Management, ReadMe”

Atlassian Jira

“Airtable, Atlassian Jira, Katalon, Cypress.io, Selenium IDE”

Microsoft Teams

“Azure DevOps Server, Microsoft Teams, Microsoft Power Automate”

Please provide some detailed examples of things that Atlassian Confluence does particularly well.

From 14 reviews | Last Published April 23, 2026

Summary

This analysis reflects the experiences of 14 reviewers in the Professional, Scientific, and Technical Services industry using Atlassian Confluence. These users, likely operating in project-based environments with stringent documentation needs and collaborative workflows, highlight several key strengths of the platform. A notable 21% of reviewers praised Confluence's ease of use, which is particularly valuable for teams that need to quickly onboard new members or manage diverse projects. Collaboration features were also cited positively by 21% of reviewers, emphasizing the importance of shared document editing and knowledge sharing within project teams. The integration with Jira, another critical aspect for this industry given its reliance on project tracking and issue resolution, was also mentioned by 21% of reviewers as a significant benefit. Finally, the system's documentation capabilities and permissions management were each noted by 14% of reviewers, reflecting the industry's need for controlled access and clear record-keeping.

Top Quotes

Jira integration

“Linking with Jira”

Ease of use

“Easy to use interface to structure pages.”

Collaboration

“Team collaboration where multiple users can edit and comment on the documents.”

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Reviews

52 Reviews

Professional, Scientific, and Technical Services

All in one documentation on hand

Rating: 9 out of 10

Incentivized

March 18, 2025

Use Cases and Deployment Scope

Atlassian Confluence is used as a documentation platform for the different projects that are being worked on by each of the employees in the company. This contains the important project details that needs to be communicated to project members. This also serves as an editing platform as this has version control and is very user-friendly with the option to have parallel editing.

Pros

Very user-friendly
Can be accessed anywhere
Is very fast and convenient to use

Cons

Integration with different platforms
More objects to add on documents
More options of types of document to be added

Likelihood to Recommend

Atlassian Confluence is best-suited for big teams. This is a very good collaboration tool that can be accessed by different team members. This also helps communication and documentation to avoid mishaps and miscommunication between teams and members. In my experience, our team consists of 10 members and we can all document different information from different projects at the same time.

Verified User

Analyst in Quality Assurance (Marketing & Advertising company, 51-200 employees)

Vetted Review

2 years of experience

Atlassian Confluence Review

Rating: 9 out of 10

Incentivized

March 17, 2025

Use Cases and Deployment Scope

Atlassian Confluence is used within the organisation to store all sorts of documentation - requirements, process documentation, team charts, timelines, different spaces. It is a very versatile tool and can be used by multiple users (internally and client side). Its also an easy tool to grasp and so very user friendly in that sense.

Pros

User friendly
Variety of tools
Being a one stop shop for documentation

Cons

I think adding comments can be a pain in Atlassian Confluence because they're hidden
Sometimes organising where pages fit in within Atlassian Confluence
Adding images and files or creating tables within Atlassian Confluence can be a bit of a pain

Likelihood to Recommend

Atlassian Confluence is defnitely suited for the use of a collaboration tool between the client and interally. There's a variety of documentation that can be added to Atlassian Confluence and it's also quite easy to organise it in a way that works for all. We've used it to store design documentation, requirements documentation or general documentation also.

Verified User

Professional in Professional Services (Information Technology & Services company, 10,001+ employees)

Vetted Review

5 years of experience

Atlassian Confluence review

Rating: 8 out of 10

Incentivized

March 12, 2025

Use Cases and Deployment Scope

We use it for internal documentation. The business problems the product addresses is sharing documentation between teams. It's so easy to publish documentation in Atlassian Confluence. It's a good thing that also comes with a big risk: duplicated information. That being said, we should have something to manage all published content.

Pros

Write documentation in plain text.
Protect internal documentation.
Project organization.

Cons

Information architecture.
Publishing manangement.
Reviewing content without the need of so many addons.

Likelihood to Recommend

I would recommend Atlassian Confluence for companies that want to have internal documentation and minimum governance processes to ensure documentation is useful and doesn't have a lot of duplicated and non-updated content. I wouldn't recommend Atlassian Confluence for companies with a low budget since this product might be a little costly (especially with add-ons).

Verified User

Team Lead (Information Technology & Services company, 1001-5000 employees)

Vetted Review

4 years of experience

Organization, project planning, and documentation are all possible with Confluence

Rating: 9 out of 10

Incentivized

March 6, 2025

Use Cases and Deployment Scope

Atlassian Confluence helps us to organize operations, project planning, and important company knowledge within one central repository. This product helps us by keep everything we need as a Product Development team in one spot. The flexible formatting of pages as well as the introduction of whiteboards makes this even easier for us. We use whiteboards primarily to story map larger projects, and we absolutely love the feature to convert sticky notes or other posts on the whiteboard into stories/tickets on our Jira board. The seamless connection between Jira and Confluence also makes Confluence the ideal spot for me as a Product Manager to plan future sprints for our Development team and lay out stories from Jira within the sprint plan.

Pros

Connection with Jira
Ease of use
Ability to communicate with others in-product

Cons

Whiteboards are still a little janky to use, hard to switch between the cursor and the hand, etc.
When editing a page in Atlassian Confluence with tickets from Jira, it does not show the amount of story points per ticket on hover. You have to publish the page/go out of editing mode to see the # of story points which has been a pain point during sprint planning
It would be great to create custom templates for pages by user so we can add those templates to pages when we want to use them, ie for a Sprint Plan

Likelihood to Recommend

Atlassian Confluence is great for documentation, planning, and communication across teams. I use this platform exclusively for all my sprint planning as a Product Manager/Product Owner, and it is incredibly easy to share these plans with my team and link them back to our project in Jira as well. I use Atlassian Confluence for pretty much every facet of my role, so I am not sure where it is less appropriate to use it.

Jessica Kloss

Associate Product Owner in Product Management at Expert Institute (Legal Services, 201-500 employees)

Vetted Review

3 years of experience

View profile

Your go-to tool for internal knowledgebases!

Rating: 9 out of 10

Incentivized

March 4, 2025

Use Cases and Deployment Scope

Confluence was the go-to channel for any internal know-how and processes needed as we were scaling our business, whilst doing our best to document changes and additions to processes. I can safely say that we would not have been able to standardize half the processes that we did, if it was not for Confluence

Pros

Ease of use
User Interface
Documentation purposes

Cons

Could use more options when creating different chapters, so they are easier to distinguish.

Likelihood to Recommend

Any time we would have an internal workshop for a certain topic, it was a task afterwards to ensure that all that had been discussed would be noted down and created as a single source of truth in Confluence, under the right category. As such, we were able to direct ourselves to these specific articles inside Confluence when they needed to be addressed and actually just down the line.

Verified User

Administrator in Customer Service (Information Technology & Services company, 11-50 employees)

Vetted Review

1 year of experience

An useful tool on some specific scenarios

Rating: 6 out of 10

Incentivized

February 27, 2025

Use Cases and Deployment Scope

We have being using Atlassian Confluence to write, document and organize internal procedures and to prepare and share user manual with our clients.
We also use it as a place to keep information that all our team needs centralized and easy to find and access, like website access information, what services we are using and how to access them, etc.

Pros

History and change log
Text search
Comment section

Cons

Share documents requires more accounts and licenses
Page layout too flexible
Document hirearchy not clear

Likelihood to Recommend

If the company or team only need the tool for internal documents, and its a small team, it may be a good solution.
However, if the team requires documents to be shared with third party, or if its a big team with documents being constantly edited by a lot of people, it may turn in a very complicated tool to use.

Verified User

Team Lead in Information Technology (Information Technology & Services company, 11-50 employees)

Vetted Review

7 years of experience

Best tool for managing project documentation.

Rating: 10 out of 10

Incentivized

February 26, 2025

Use Cases and Deployment Scope

Atlassian Confluence at Numerator is used for creating documentation, project plans, workflows for different projects which can be accessed by different teams in our organization. Atlassian Confluence solves the business problem by providing a collaborative and centralized knowledge sharing platform that is easily accessible to other teams. Project management, Project collaboration, Technical documentation are some of our use cases at Numerator.

Pros

Atlassian Confluence does very well in creating all project related document, meeting notes, project workflows and diagrams.
Atlassian Confluence does well in integration with other Atlassian products like Jira and Trello. It can also be integrated with other third party softwares like Github, Slack, Google drive.
Team collaboration where multiple users can edit and comment on the documents.

Cons

Atlassian Confluence can improve their search algorithm, it is sometimes difficult to search the old and less frequently used documents and pages.
Atlassian Confluence can provide better customization options for tables and better page layouts.
Atlassian Confluence should improve their UI, it looks very basic and is also not very intuitive.

Likelihood to Recommend

Atlassian Confluence is very well suited for creating project related documentations, workflows, meeting notes and other technical content. Atlassian Confluence is best for collaborative environment where different teams can access the documents when required. Atlassian Confluence is not appropriate for real time collaboration, it doesn't allow smooth real time collaboration like Google Docs.

Sahil Khan

Data Analyst in Product Management at Numerator (Market Research, 1001-5000 employees)

Vetted Review

3 years of experience

View profile

Confluence : A must have for business collaboration.

Rating: 9 out of 10

Incentivized

February 26, 2025

Use Cases and Deployment Scope

Atlassian Confluence is a powerful collaboration tool that can be utilized across various business functions. It helps with knowledge management, team collaboration, and content creation, allowing teams to document processes, share information, and work more efficiently. We are using it primarily to create user stories and internal product documentation and have found it helpful.

Pros

Business Problems Addressed.
Scope of Use Case.
Knowledge Sharing & Collaboration Across Teams.

Cons

Page Navigation & Hierarchy.
Room for improvement in Permissions & Access Control.

Likelihood to Recommend

It helps in solving below challenges: Knowledge Silos Collaboration Challenges.

Verified User

Manager in Product Management (Information Technology & Services company, 501-1000 employees)

Vetted Review

6 years of experience

Awesome for documentation management, but the whiteboard feature is disappointing

Rating: 8 out of 10

Incentivized

February 26, 2025

Use Cases and Deployment Scope

Confluence is used for organization, product, and team documentation: HR processes, product information, team processes, etc. It is also used for collaborative work production, as well as note-taking. Confluence Whiteboards are used for collaborative work as well. Confluence is also used to share files, such as draw.io boards.

Pros

Managing the space's structure (pages, folders, etc)
Permission management on a space and page
Collaborative editing of documents

Cons

Confluence Whiteboards are too limited in functionality
Search doesn't always provide relevant information
Some recent UI updates in space management have made it harder to use

Likelihood to Recommend

I'd recommend using Confluence for the documentation backbone of the organization. It's easy to add and update documents in a collaborative way, reorganize them if needed, and manage their permissions. It can also be used to store other types of collaborative work, such as draw.io diagrams, making permission management easier. Confluence Whiteboard is too limited right now to be considered a valid alternative to other whiteboarding tools.

Verified User

Contributor in Engineering (Information Technology & Services company, 501-1000 employees)

Vetted Review

12 years of experience

Atlassian Confluence: A wiki directory for your organization

Rating: 9 out of 10

Incentivized

February 25, 2025

Use Cases and Deployment Scope

We are using Atlassian Confluence for maintaining documentation across all the projects in our organization. Every project has documentation created in Atlassian Confluence which follows a hierarchical structure. Any additional information can be uploaded in the form of attachments. Atlassian Confluence is very easy to use for all people including business team, developers, testers, support to name a few.

Pros

Project based hierarchical documentation
Include related links and attachments
Support for various snippets ensuring creation of good quality documentation
Vast number of macros

Cons

Storage limit is very low for free plan
Searching can be better (common words are ignored in search)
PDF export quality can be improved
Compatibility issues with other software

Likelihood to Recommend

We have been using Atlassian Confluence extensively since a long time. It is easy to implement access restrictions based on users/groups. Creation and collaboration of content is easy. Documentation can be customized based on the requirements. Project management and resource management can be implemented easily using Atlassian Confluence. It is a great platform for hosting internal policies and guidelines.

Verified User

Employee in Information Technology (Accounting company, 5001-10,000 employees)

Vetted Review

4 years of experience

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Organization, project planning, and documentation are all possible with Confluence

Rating: 9 out of 10

Incentivized

March 6, 2025

Use Cases and Deployment Scope

Pros

Connection with Jira
Ease of use
Ability to communicate with others in-product

Cons

Whiteboards are still a little janky to use, hard to switch between the cursor and the hand, etc.
When editing a page in Atlassian Confluence with tickets from Jira, it does not show the amount of story points per ticket on hover. You have to publish the page/go out of editing mode to see the # of story points which has been a pain point during sprint planning
It would be great to create custom templates for pages by user so we can add those templates to pages when we want to use them, ie for a Sprint Plan

Likelihood to Recommend

Jessica Kloss

Associate Product Owner in Product Management at Expert Institute (Legal Services, 201-500 employees)

Vetted Review

3 years of experience

View profile