#2 most frequent
Information
15.8%5,635 installations of 35,657
“Permissions management. Controlling permissions and access of internal users who need custom access.”
Top industries
Based on 35,657 HG Insights installations.
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Information Community Insights for Confluence
Based on 8 verified reviews from Information.
TrustRadius Community Insights for Confluence are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 8 reviews | Last Published April 23, 2026
This analysis reflects the experiences of a small sample of Information professionals (8 reviewers) using Confluence. Knowledge management and documentation appear to be key use cases for this industry, with 25% of reviewers mentioning each of these topics. Given the highly collaborative nature of information work and the need to maintain shared knowledge bases, Confluence's features for documentation and collaboration are particularly relevant. Permissions management is also a notable strength, with 38% of reviewers highlighting it; this is crucial for information businesses that handle sensitive data and must control access to different levels of information.
Pros
- For Information teams, effective collaboration is crucial for project success and knowledge sharing. Confluence appears to facilitate this by providing a central platform for teams to align on tasks and share updates, with 4 of 7 reviewers mentioning improved collaboration. This can be particularly valuable for managing complex projects and ensuring everyone has access to the latest information, which is important in the information industry.
- In the Information industry, maintaining a robust knowledge base is essential for onboarding, training, and ensuring consistency in service delivery. Three reviewers specifically noted the positive impact of Confluence on knowledge sharing and documentation. This capability can reduce reliance on individual experts and improve the overall efficiency of information dissemination within the organization.
- Productivity is a key metric for Information teams, who are often under pressure to deliver high-quality information quickly and efficiently. Three of the seven reviewers mentioned that Confluence has boosted their team's productivity. This suggests that the platform's features, such as collaborative editing and centralized document storage, contribute to a more streamlined workflow, potentially freeing up time for other critical tasks.
- Permissions management is a critical feature for Information companies, as it allows them to control access to sensitive data and ensure compliance with regulations. With 3 of 8 reviewers mentioning permissions management, it's clear that this is a key concern for Information teams using Confluence. The ability to customize access levels for different users is essential for maintaining data security and confidentiality within the organization.
- Documentation is a core function for Information businesses, and Confluence's capabilities in this area are well-regarded. Two of the 8 reviewers specifically mentioned documentation as a strength. This is particularly important for maintaining a central repository of information and ensuring that knowledge is easily accessible to all team members, especially with the high turnover rate typical in the information sector.
From 8 reviews | Last Published April 23, 2026
What positive or negative impact (i.e. Return on Investment or ROI) has Atlassian Confluence had on your overall business objectives?
Summary
This analysis reflects the experiences of a small sample of 7 Information industry users with Atlassian Confluence. These reviewers, likely working in environments where efficient knowledge dissemination and collaboration are critical, highlight the platform's impact on these core areas. The reviews suggest that Confluence is seen as a tool that improves team collaboration and streamlines documentation processes, leading to productivity gains. Given the small sample size, these findings should be considered preliminary but point to potential benefits for Information teams.
Top Quotes
Improved collaboration
“the collaboration in Atlassian Confluence helps divide the work load that helps in better planning”
Knowledge base/Documentation
“the documentaion helps eliminate more people who are there to explain things rather check the documentation.”
Improved productivity
“Atlassian Confluence has boosted our team's productivity.”
Please provide some detailed examples of things that Atlassian Confluence does particularly well.
Summary
This analysis reflects the experiences of a small sample of Information professionals (8 reviewers) using Confluence. Knowledge management and documentation appear to be key use cases for this industry, with 25% of reviewers mentioning each of these topics. Given the highly collaborative nature of information work and the need to maintain shared knowledge bases, Confluence's features for documentation and collaboration are particularly relevant. Permissions management is also a notable strength, with 38% of reviewers highlighting it; this is crucial for information businesses that handle sensitive data and must control access to different levels of information.
Top Quotes
Permissions management
“Permissions management. Controlling permissions and access of internal users who need custom access.”
Documentation
“we use it to document the functionality”
Collaboration
“Collaboration”
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