We use Atlassian Confluence as our knowledge-based tool. This is like our library where all the processes and information are stored. It answers all our questions with the policy and the process flow.
Pros
FAQ'S
Process flow
Tools Navigations
Policy and procedures
Cons
It needs improvement in regard to navigation and visual
all the information is in one place, it is overwhelming
they should make interactive buttons for friendly navigation
Likelihood to Recommend
it is well suited for our company since we are not that big like a corporation. For now, it serves it purpose as it is useful to us
We use Atlassian Confluence almost like an internal Wikipedia for the entire company. It is a knowledge base and recording center for all information. Every department uses it and we use a lot of features in it. Each business unit gets a "space" to put their pages in. From there is it s directory/folder like structure with each page being a piece of documentation. Attachments are usually avoided in place of just putting the information in the actual page.
Pros
Markdown Support
Organization by document, folder, space
Ability to favorite or watch pages
Email digests of changes
Cons
Hard to collaborate/edit at the same time
Search is hit or miss
Feels SLOW to use
Likelihood to Recommend
From an organization and read-only point of view it is very useful. From a content generation and user point of view it feels very limited. I would much rather create the document with co-workers in something like google docs and then just copy and paste it over to confluence. Like any knowledge base one of the biggest down falls is actually finding what you are looking for and dealing with "knowledge rot" as documents get QUICKLY out of date.
Atlassian
Confluence provides me a bundle of solutions to my business with great intelligence and
working efficiencies. Moreover, the feedback collecting feature of this
particular product helps me in taking useful decisions for my company wherever
and whatever I want. Furthermore, it helps me in making effective communication
with all my working partners that further facilitates me to overcome
communication barriers as well.
Pros
This effective application has so many useful advantages that create flexibility to edit different types of documents and also to edit all my rich content within just a few seconds with all these amazing features.
It has a platform for managing a lot of files even longer files or some tiny pieces of documents.
It has a useful feature that surely helps me out in my tough schedule is it’s about to create useful meeting notes that are quite useful in order to get a reminder as well.
Cons
By using Atlassian Confluence now I can confidently say that I can manage dozens of files in one single location and also discussion among the teammates is now more convenient with it.
Workload issues are so much less by using it so, for me, there is no drawback in it.
Because of its superb features and functionalities, it has become my favorite companion now. I do not have to face any kind of trouble.
Likelihood to Recommend
Atlassian
Confluence is the best project management software for each and every type of
organization regardless of their size and working resources. Moreover, this
product is beneficial enough to make my work history at a safe place for longer
period of time. I would definitely recommend it to others to take benefit out of it.
We use Confluence to document our engineering practices. From documenting releases and server updates to storing coding guidelines for developers. We've basically replaced MS Office documents and Sharepoint with Confluence. Confluences make for a more user-friendly way to store documentation that is searchable, flexible and far easier to maintain.
Pros
It is really easy to make document templates with Atlassian Confluence.
If you don't like how you've organized your documents in Atlassian Confluence, you can easily rearrange your documents into a structure that better fits your business.
Building a linked document structure is really easy within Atlassian Confluence.
Atlassian Confluence is extensible with macros and extensions.
There are integrations with other platforms for Atlassian Confluence.
Cons
I was perusing the developer documentation and I found it to be poorly organized. It just felt unapproachable.
We get too many status updates from Atlassian cloud. I think they are trying to be transparent, but it feels more like oversharing.
Sometimes I feel like their lines drawn with other Atlassian apps could be less hard. While there is substantial integration with Jira, for instance, it seems like you have to really look for ways to use the two together.
Likelihood to Recommend
We use Atlassian Confluence to organize our software development and IS teams. We use it for meeting agendas, documenting software releases, documenting server updates, policies, procedures. We don't, however, use it for documenting software development requirements or for documenting QA test cases. Confluence feels like it could go the extra steps and provide a good place for documenting the actual creation of software, but we still end up going to other vendors for those items.
